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Reviews of The Bristol Hotel

4 out of 5
The Bristol Hotel
115 Country Music Way, Bristol, VA

Reviews

9.8

Exceptional

Rating 10 - Excellent. 800 out of 910 reviews" "
Rating 8 - Good. 83 out of 910 reviews" "
Rating 6 - Okay. 19 out of 910 reviews" "
Rating 4 - Poor. 6 out of 910 reviews" "
Rating 2 - Terrible. 2 out of 910 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great restaurant.
Stayed 1 night in May 2024
Response from Kayla on May 12, 2024
Thanks for taking the time to write a great review!

10/10 Excellent

Beth, Midlothian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We couldn’t have been more pleased with our choice of hotels for our brief stay in Bristol. This hotel was just perfect especially the wonderful staff, front desk and restaurant.
Stayed 1 night in Apr 2024
Response from Kayla on May 6, 2024
Thanks for taking the time to write a great review, Beth! We greatly appreciate the comments and look forward to welcoming you back to The Bristol Hotel!

8/10 Good

carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
travel stop
Stayed 1 night in Dec 2023
Response from Amanda on Apr 25, 2024
Thank you for taking a moment to issue a positive rating, carol. We greatly appreciate the feedback and hope to welcome you back to The Bristol Hotel during your next trip in the area!

10/10 Excellent

Jorg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kayla on May 12, 2024
Thanks for the great review!

10/10 Excellent

Robert Chase

Traveled with family
Liked: Amenities
This hotel is one of the best I have stayed in. Perfect in every way . Super clean and quiet
Stayed 1 night in Apr 2024
Response from Kayla on May 12, 2024
Thanks for taking the time to write a great review, Robert! We're so glad you enjoyed your stay!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, the people are nice and best of all… I got a great night’s sleep. The breakfast was fabulous - get the eggs benedict. My only complaint, which is minor, please serve tea with the correct temp of hot water. I know tea drinkers are the minority but hot water will go a long way with us.
Stayed 1 night in Apr 2024

10/10 Excellent

Demita

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!!
Stayed 1 night in Mar 2024

10/10 Excellent

Katy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were super clean and the beds were comfortable. I felt safe with my kids at the hotel. Would definitely stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Richard, Knoxville

Traveled with family
Liked: Amenities
Good place to stay. Our bathroom floors and coffee pot were dirty.
Stayed 1 night in Apr 2024

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fabulous Room was lovely .The only thing to bring to the properties attention, the towels had stains on them.
Stayed 1 night in Apr 2024

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Good restaurant for breakfast!
Stayed 1 night in Apr 2024

10/10 Excellent

Traci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome!!
Stayed 1 night in Apr 2024

10/10 Excellent

Eva

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean, quiet, very pleasant stay
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian, Lynchburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to pull up in front of the Bristol Hotel for the check in process. The large entry doors give a grandeur feel as you enter the quaint reception area. The check in process was informative and the receptionist answered our questions about local businesses. The hotel was very clean and the decor was modern retro. The room was well appointed with great toiletries and the bedding was good quality. It would be nice to have a mirror for makeup in the room. Vivian’s restaurant offers superb food and nice service. The LUMAC rooftop bar was a great atmosphere and offered a good selection of cocktails. We would definitely return to this hotel and the quaint town of Bristol.
Stayed 1 night in Mar 2024

8/10 Good

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
This property was nice. Close to race track. Only complaint was it was 810cdn for a petite room price was increased a lot just because it was race weekend.
Stayed 1 night in Mar 2024
Response from Amanda on Apr 18, 2024
Thank you for taking the time to share your recent experience, Cheri.We greatly appreciate the feedback and are happy to hear that you found our location optimal for your personal plans. We look forward to welcoming you back to The Bristol Hotel next time you're in the area!

10/10 Excellent

Savanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so nice and clean. The breakfast was amazing. Definitely recommend!
Stayed 1 night in Mar 2024
Response from Amanda on Apr 18, 2024
Thanks for taking the time to write a great review, Savanna! We appreciate the positive feedback and are thrilled that you found our property enjoyable and tidy. We look forward to welcoming you back to The Bristol Hotel in the future!

10/10 Excellent

Leman

Liked: Cleanliness, staff & service
Disappointed Roof Top bar was not open!
Stayed 1 night in Mar 2024
Response from Amanda on Apr 18, 2024
Thanks for taking the time to write a constructive review, Leman! We appreciate the feedback and apologize for the inconvenience. We've been busy updating and renovating LUMAC Rooftop Bar to enhance the overall experience for our valued patrons. We hope to welcome you back to The Bristol Hotel in the future.

10/10 Excellent

Eric

Traveled with family
Wonderful hotel
Stayed 3 nights in Mar 2024
Response from Amanda on Mar 30, 2024
Thanks for taking a moment to issue a 5-star rating for our property, Eric.We greatly appreciate the positive feedback and look forward to welcoming you back to The Bristol Hotel!

10/10 Excellent

RICHARD, Bluefield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when visiting downtown Bristol.
Stayed 1 night in Feb 2024
Response from Amanda on Feb 26, 2024
Thank you for taking the time to share your recent experience, Richard! We are thrilled to hear that you had a 5-star stay at our property and greatly appreciate the comments. We hope to welcome you back to The Bristol Hotel next time you're in the area!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Bristol Hotel. Lots of shopping nearby, the rooftop bar was great and the food was great too!
Stayed 1 night in Feb 2024
Response from Kassie on Feb 23, 2024
Robert, thank you for choosing The Bristol Hotel for your visit! We are glad to hear you enjoyed LUMAC. We look forward to welcoming you back for your next stay.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amanda on Apr 18, 2024
Thanks for taking a moment to issue a 5-star rating, Dustin!We are thankful that you had an exceptional experience with us and we hope to welcome you back to The Bristol Hotel in the future.

10/10 Excellent

Chad, Chattanooga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with great linens and a comfortable mattress.
Stayed 1 night in Feb 2024
Response from Kassie on Feb 23, 2024
Chad, we are so glad to hear you enjoyed your stay and the bed was to your liking! We look forward to welcoming you back to The Bristol Hotel!

8/10 Good

Coty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were a bit outdated, there was no warning about wait times at the on site restaurant… it was very clean and the staff was very helpful although it did seem like some of them showed favoritism. Room service would be a plus. The location was great some parts of the surrounding areas weren’t very well lit and felt a bit unsafe
Stayed 1 night in Feb 2024
Response from Amanda on Feb 26, 2024
Thank you for taking the time to share your experience, Coty.We value your feedback and apologize for not meeting your expectations during this recent visit. We are thankful that you found our property clean, conveniently located, and our hard-working staff accommodating for the most part. We hope you give us another opportunity in the future. Thank you, again!

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, Great food, very friendly wait staff.
Stayed 1 night in Feb 2024
Response from Amanda on Feb 25, 2024
Thanks for taking the time to write a great review, Gregory! We are thrilled to hear that you had a 5-star experience with us. We're thankful that you found our location convenient and that you had an opportunity to enjoy our on-site dining outlet(s). We look forward to welcoming you back to The Bristol Hotel!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amanda on Feb 25, 2024
Thank you for taking a moment to issue our property a 5-star review, Damien!We are very thankful that you had a stellar experience with us. We hope to welcome you back to The Bristol Hotel in the future!

10/10 Excellent

Manuela Eudes, Quincy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Amanda on Feb 10, 2024
Thank you for taking a moment to issue a 5-star review, Manuela Eudes! We are thankful that you found our accommodations clean and tidy. We hope to welcome you back to The Bristol Hotel soon!

8/10 Good

MARK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking not convenient
Stayed 1 night in Jan 2024
Response from Amanda on Feb 10, 2024
Thank you for taking the time to write a helpful review, MARK!We are thankful that you had an overall positive experience with us and we appreciate the feedback. We look forward to welcoming you back to The Bristol Hotel!

10/10 Excellent

Kelly

Stayed 3 nights in Jan 2024

10/10 Excellent

Cameron, Erwin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Shower head is a little low if you are over 6’3”…but that is common for most places
Stayed 1 night in Jan 2024
Response from Amanda on Jan 28, 2024
Thank you for taking a moment to write a 5-star review, Cameron!We greatly appreciate the feedback and look forward to welcoming you back to The Bristol Hotel.

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Bristol
I loved my brief stay here. It was MLK weekend and the hotel was still decorated for the holidays and quite lovely. Very conveniently situated. Easy parking. Walkable to coffee, restaurants, shopping and the best record store, Cheap Thrills. Great rooftop bar. Lovely area in general. I look forward to my next trip.
Hotel lobby tree. So beautiful.
Stayed 1 night in Jan 2024
Response from Amanda on Jan 28, 2024
Thanks for taking the time to write such a kind and helpful review, Kristin! We are thrilled to hear that you had a nice time while visiting our property, as well as the Bristol area in general. It's a pleasure to hear that our accommodations and location exceeded your expectation and we look forward to welcoming you back to The Bristol Hotel soon!

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Of the like 50 hotels I’ve stayed at in the past year, I’d say it was the most completely pleasant. From Amanda greeting me by my first name at the front desk, to the room being lit when I walked in, to the onsite restaurant where the offerings were excellent for both dinner and breakfast, like I said, it was simply plesant. It is also a place I would not hesitate to recommend to friends if they are traveling to Bristol.
Stayed 1 night in Jan 2024
Response from Amanda on Jan 28, 2024
Thank you for taking a moment to leave such a thoughtful and considerate review, John!We are honored by your high praise and very thankful that you had such a great stay. Our team of dedicated hospitality professionals strive to create comfortable and unforgettable experiences for our guests. We look forward to welcoming you back to The Bristol Hotel in near future!

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amanda on Jan 28, 2024
Thank you for taking a moment to give our property a 5-star review, Brandy! We are thankful that you had a great experience with us and we look forward to welcoming you back to The Bristol Hotel soon!

10/10 Excellent

Angelina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amanda on Jan 18, 2024
Thank you for taking a moment to issue a positive rating, Angelina!We really appreciate the feedback and are thankful that you had a 5-star experience. We look forward to welcoming you back to The Bristol Hotel!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amanda on Jan 11, 2024
Thanks for taking a moment to issue a 5-star review, Tara! We are thankful that you had a wonderful experience and look forward to welcoming you back to The Bristol Hotel!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amanda on Jan 11, 2024
Thank you for taking the time to issue a positive rating!We greatly appreciate the feedback and are happy to hear that you had a great experience. We look forward to welcoming you back to The Bristol Hotel soon!

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amanda on Jan 11, 2024
Thanks for taking the time to issue a great rating, Anthony!We're always thankful for the opportunity to give our guests a 5-star experience and hope to welcome you back to The Bristol Hotel in the near future!

10/10 Excellent

PATRICIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Amanda on Jan 11, 2024
Thank you for the 5-star review, Patricia!We're thrilled to hear that you had a positive experience at our property and look forward to welcoming you back to The Bristol Hotel in the future!

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and rooms are comfortable. Loved the Roof Top wish we had time to go to the Lumac restaurant. Staff is so very friendly and helpful. Will be back.
Stayed 1 night in Dec 2023
Response from Amanda on Jan 11, 2024
Thank you for taking the time to write a positive and helpful review about The Bristol Hotel, Joy!We are happy to hear that you enjoyed our hotel accommodations, as well as our rooftop bar, LUMAC. Our talented staff strives to create memorable and positive guest experiences, and we hope to get the opportunity to do so again for you in the near future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Bristol Hotel is a must experience!
The Bristol Hotel was one of the finest experiences we have had in many, many years. This was a time when the hotel was completely booked. From the moment we checked in with very knowledgeable and kind staff, we were treated as if we were the most important guest registered. The room was exemplary, from the impecable cleanliness to the visual aesthetics. It was a pleasure having such fresh towels and individual toiletries. our room was very quiet, even though the hotel was filled with guests. The restaurant also was of some of the highest quality. The menu was well designed and varied. The chef was very talented creating flavors that were unique and done to perfection. We had the trout and short ribs which were surprising as they did not have the usual flavors, but flavors that raised the experience to the nest level. We pass through Bristol often and we will plan to make The Bristol Hotel a special stop each and every time.
Stayed 1 night in Dec 2023
Response from Amanda on Jan 11, 2024
Thank you very much for taking the time to write such a detailed and positive review, Robert!We are thankful that you had such a wonderful experience with our property, and that you were able to enjoy various aspects and amenities. Our team of hospitality professionals continually strive to create comfortable and unforgettable stays for our guests. We greatly appreciate the comments and look forward to welcoming you back to The Bristol Hotel!

10/10 Excellent

Lisa, Tigard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff.
Stayed 1 night in Nov 2023
Response from Amanda on Jan 11, 2024
Thank you for taking the time to write a kind review, Lisa! We are thankful that you enjoyed your recent stay with us and are continually happy to hear that you received great guest service from our talented and passionate staff. We hope to welcome you back to The Bristol Hotel in the future!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Bristol
Stayed 1 night in Dec 2023
Response from Amanda on Jan 11, 2024
Thank you for taking a moment to write a great review, Jason! We are thankful that you had a nice experience at our property and greatly appreciate the feedback. We hope to welcome you back to The Bristol Hotel soon!

10/10 Excellent

fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth, Blue ridge

Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Amanda on Jan 11, 2024
Thanks for taking a moment to issue a positive rating, Lisa! We really appreciate the feedback and look forward to welcoming you back to The Bristol Hotel!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amanda on Jan 11, 2024
Thanks for taking a moment to issue a positive rating, Bradley.We greatly appreciate the feedback and hope to welcome you back to The Bristol Hotel in the future!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel and how it situates itself in both the historical and the new sense of Bristol VA/TN.
Stayed 1 night in Dec 2023
Response from Amanda on Jan 11, 2024
Thank you for taking the time to write a great review, David! We are happy to hear that you enjoyed your stay at our property and appreciate the comments. We look forward to welcoming you back to The Bristol Hotel!

10/10 Excellent

James

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and everyone was nice.
Stayed 1 night in Dec 2023
Response from Amanda on Dec 16, 2023
Thank you for taking a moment to issue a positive review, James! We are happy to hear that our accommodations were to your liking and that you received exceptional guest service from our team of dedicated individuals. We look forward to welcoming you back to The Bristol Hotel!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing. Food was fantastic, and the roof top view was exceptional.
Stayed 2 nights in Dec 2023
Response from Amanda on Dec 16, 2023
Thank you very much for the stellar review, Angel! We greatly appreciate the comments and are very happy that you had such a great stay. It's wonderful you had an opportunity to enjoy our on-site dining outlets and that your room was comfortable. We hope to welcome you back to The Bristol Hotel very soon!