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Reviews of SpringHill Suites Shreveport-Bossier City/Louisiana Downs

3 out of 5
SpringHill Suites Shreveport-Bossier City/Louisiana Downs
8010 E Texas St, Bossier City, LA

Reviews

7.6

Good

Rating 10 - Excellent. 433 out of 1002 reviews" "
Rating 8 - Good. 244 out of 1002 reviews" "
Rating 6 - Okay. 113 out of 1002 reviews" "
Rating 4 - Poor. 108 out of 1002 reviews" "
Rating 2 - Terrible. 104 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from L. Evans on May 3, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Perry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly
Stayed 4 nights in Apr 2024
Response from L. Evans on Apr 29, 2024
Dear Perry, Thank you for taking the time to share your thoughts regarding your stay here at Springhill Suites. I appreciate your feedback. I will share your message with our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

2/10 Terrible

Rhoda

Liked: Staff & service
Disliked: Cleanliness, amenities
The first room smelled like dog urine. The second room rusted tub and stale smell. Water was not hot in shower.
Stayed 1 night in Apr 2024
Response from L. Evans on Apr 22, 2024
Thank you for taking the time to share your thoughts regarding your stay. I appreciate you stay here with us at Springhill Suites. I will share your feedback with our leadership team, so that we can always grow and improve.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Mona

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024
Response from L. Evans on Apr 20, 2024
Dear Mona,On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Roderick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Horse Track View
Stayed 3 nights in Feb 2024
Response from L. Evans on Apr 19, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms
Stayed 1 night in Apr 2024
Response from Springhill Suites Management Team on Apr 10, 2024
Thank you for your amazing review! We loved having you stay with us.

10/10 Excellent

Meredith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service desk, very helpful at breakfast. Great breakfast spread with options for adults and kids! About the only thing we had to ask for was sheets for the pullout bed. And the nice lady told us if thete wasnt any in the closet to let her know.
Stayed 1 night in Apr 2024
Response from Springhill Suites Management Team on Apr 10, 2024
Thank you for your wonderful review. We hope to see you again soon!

10/10 Excellent

Tyniqua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Also a big shoutout to the Frobenius desk clerk & her supervisor-Jessica. A mistake was made with checking in. However , after 1 call , they were able to resolve it. The professionalism , courtesy , & customer service was beyond EXCEPTIONAL! They even called back to confirm it was resolved. I travel a lot and book a lot of hotels. Everyone doesn’t care about the customers and their experiences. But that is not the case here. I will definitely be booking again and also referring others as well. Thanks again ❤️
Stayed 1 night in Mar 2024
Response from The management team on Apr 1, 2024
Thank you so much for taking the time to leave such a wonderful review! We absolutely love and care about our guests. Your comments will be shared with our staff! Thank you again and we hope to see you again soon.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean, check in was quick and easy breakfast was great! Will continue to stay again when in town
Stayed 2 nights in Mar 2024
Response from L. Evans on Apr 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Marco

Stayed 1 night in Mar 2024
Response from L. Evans on Apr 19, 2024
Thank you for choosing to stay with us. Your experience of is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Engineering leadership team, so we can do our best to ensure this does not occur again.Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

6/10 Okay

Kady

Liked: Cleanliness, staff & service, property conditions & facilities
the internet didn't work the 3 nights we were there
Stayed 3 nights in Mar 2024
Response from L. Evans on Apr 1, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Tawanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from L.Evans on Mar 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,L. EvansGeneral Manager

2/10 Terrible

Nikki

Stayed 1 night in Mar 2024
Response from L.Evans on Apr 16, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Terry

Stayed 1 night in Mar 2024
Response from Springhill Suites Management Team on Apr 13, 2024
Thank you for your amazing review! We are thrilled you enjoyed your stay with us and we can’t wait to see you again soone!

10/10 Excellent

NANCY

Traveled with partner
Speedy Easy Very courteous.
Stayed 1 night in Mar 2024
Response from L. Evans on Mar 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,L. EVANSGeneral Manager

4/10 Poor

Ashley

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we arrived at 4:30 pm our room was not clean. You are told 3 pm is check in you should be able to definitely check in at 4:30pm. Then we come in from the our concert and the night guy is rude. He has an attitude about having to get us a blanket for the pull out couch. Then the one we get is still wet. So we have to go back down to get another one.
Stayed 1 night in Mar 2024
Response from L. Evans on Mar 26, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with all leadership team to ensure the necessary guidelines are in place and reviewed to prevent unsatisfactory situations from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 2 nights in Feb 2024
Response from L. Evans on Feb 19, 2024
Thank you so much for leaving us this wonderful review. We are so happy that we could accommodate you and/or family. Please make sure to visit us again, if you are in the area. Thank you for your business.Best regards,L.Evans Generla Manager

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Feb 2024
Response from L. Evans on Feb 19, 2024
Thank you so much for taking the time out to write this wonderful review. We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from L. Evans on Feb 19, 2024
Thank you so much for taking the time out to write this wonderful review. We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

8/10 Good

Myesia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night only
Great stay, hotel well kept!
Stayed 1 night in Jan 2024
Response from L. Evans on Feb 19, 2024
Thank you so much for taking the time out to write this wonderful review. We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

10/10 Excellent

Jewell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick get a way stay
Staff was very helpful. Room was clean. Breakfast was great with good healthy choices.
Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 6, 2024
Thank you for your awesome review!

10/10 Excellent

Brittany

Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 6, 2024
Thank you for your review!

8/10 Good

Eric

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Not bad at all
Stayed 2 nights in Dec 2023
Response from Springhill Suites on Jan 6, 2024
Thank you for your review!

6/10 Okay

Chris

Traveled with family
Liked: Cleanliness, staff & service
Its good they are renovating some of the areas. The place is a bit run down looking. It's also the first place where I ever had to complain that the water was too hot and you couldn't turn it down. We also had a maintenance issue, the toilet overflowed. My issue is that they didn't clean up the mess once that work was done.
Stayed 3 nights in Dec 2023
Response from Springhill Suites on Jan 6, 2024
We want apologize for our team not taking the time to clean up behind them. We will make sure to speak with them as a training experience. We hope that you will come back and let us "wow" you.

8/10 Good

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 6, 2024
Thank you for your review!

8/10 Good

Timari

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill on Dec 19, 2023
Thank you for your review! We hope to have you back soon!

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is an outside gated patio. Which made me feel safe outside while sitting outside.
Stayed 1 night in Dec 2023
Response from Springhill on Dec 19, 2023
Thank you for the awesome review! We hope to have you bad soon!

10/10 Excellent

Hari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from L. Evans on Feb 19, 2024
Thank you so much for taking the time out to rate our hotel. We appreciate the great score.We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop
Very clean hotel and good breakfast. Clean breakfast area as well and everyone was friendly.
Stayed 1 night in Dec 2023
Response from Springhill on Dec 19, 2023
Thank you for your awesome review! We hope to see you bad soon.

6/10 Okay

Malcolm

Business traveler, Traveled with partner
Liked: Staff & service
Had higher expectations for Springhill but felt like a Comfort Inn
Stayed 3 nights in Dec 2023
Response from Springhill on Dec 19, 2023
Thank you for staying with us. We value your feedback.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Springhill on Dec 19, 2023
Thank you for your awesome review! We hope to have you back.

10/10 Excellent

Tony

Stayed 3 nights in Nov 2023
Response from Springhill on Dec 19, 2023
Thank you for your awesome review! We hope to have you back soon.

6/10 Okay

Kristen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our family of 5 stayed here for a Thanksgiving visit to see family. Our first room had stained carpets and couch, but otherwise clean. The next morning we found the shower didn’t work. Staff was very helpful and got us a new room. Similar level of cleanliness. In the new room, the doors weren’t level and were hard to close and tub bottom was very worn. Indoor pool is also “closed for maintenance”, but doesn’t appear to be a short term issue. This was a deciding factor in our stay so would have been nice to know.
Stayed 3 nights in Nov 2023
Response from Springhill on Nov 30, 2023
Thank you for your review! We want to apologize for the inconvenience with our pool being closed and your room not being properly cleaned. We hope that you will come and see us again in the future.

10/10 Excellent

KaDesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2023
Response from Springhill on Nov 24, 2023
Thank you for your review!

10/10 Excellent

Latoya

Clean room great service
Stayed 1 night in Nov 2023
Response from Springhill on Nov 24, 2023
Thank you for your review!

4/10 Poor

Janet, South Ogden

Traveled with family
Disliked: Staff & service
Trimming bushes with chainsaw, outside our window, at 0630! Housekeeping would make an “attempt” to clean the room but never follow-up to make sure all was done! Free breakfast was good though!
Stayed 5 nights in Nov 2023
Response from Springhill on Nov 24, 2023
We want to apologize about your experience!

2/10 Terrible

Juan

Business traveler
A Nightmare Stay: Nothing Like the Advertised Pics
Title: **A Nightmare Stay: Nothing Like the Advertised Pictures** I recently had the unfortunate experience of staying at a hotel in Bossier that was far from what I expected based on the pictures provided online. My initial impression was that I had stumbled upon a practical joke, as the actual condition of the room bore no resemblance to the well-maintained spaces depicted in the pictures. It was a shocking disappointment. Upon entering the room, I was greeted by an atmosphere of deterioration and neglect. The bathroom, in particular, was a disaster. Loose tiles covered the floor, and I even had to take a video to document the extent of the disrepair. These tiles were so precarious that I could easily pick them off the floor. This level of neglect is not only unacceptable but also a safety hazard for guests. Furthermore, the door of the room was inoperable. It simply would not close, leaving me feeling vulnerable and unsafe throughout my stay. To ensure my security, I had no choice but to sleep close to the door, fearing that someone might attempt to enter the room during the night. What added to my frustration was the fact that the pictures provided during booking were not representative of the actual state of the hotel. The images portrayed an entirely different location, akin to the well-maintained hotels I've encountered in the Dallas area. However, this was not the case in Bossier. I feel obligated to share my experience to caution others considering a stay at thi
Stayed 2 nights in Oct 2023
Response from Springhill Suites on Nov 5, 2023
We want to apologize about your experience. Your experience was below our standards and we are truly sorry. We hope that you will give us another chance in the future.

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use rubber mate in Tub for safety.
Stayed 3 nights in Oct 2023
Response from Springhill Suites on Nov 5, 2023
Thank you for your review I will pass your feedback to upper management and I hope you will be back!

10/10 Excellent

Penny

Stayed 2 nights in Oct 2023
Response from Springhill on Nov 24, 2023
Thank you for your review!

6/10 Okay

David

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Springhill on Oct 19, 2023
Thank you for your review! We strive for every guest to have a great experience, we are sorry we fell short of that. We hope that you will give us another chance in the future.

6/10 Okay

Jackie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was not open. We specifically made a reservation at a hotel that had a pool and were not made aware until checking in that it wasn’t available
Stayed 1 night in Oct 2023
Response from Springhill on Oct 15, 2023
We want to apologize for not having the pool up. We hope you will come back and see us.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Hotel was dirty
Stayed 1 night in Aug 2023
Response from Springhill on Sep 25, 2023
We want to apologize for your experience here, that is below our standards.

4/10 Poor

Adrian

Disliked: Staff & service
Not what I expected
I waited in line to be checked in. An older lady was checking in with Jessica at the counter two other clerks were talking then a man walks in & they check him in despite me standing there. I didn’t make a big deal just continued to wait. Finally, checked in and found pieces of trash on the floor in the room, and the only washcloth that was in the room was on the floor. Aside from the things I’ve mentioned the room was spacious.
Stayed 1 night in Sep 2023
Response from Springhill on Sep 25, 2023
We want to apologize for your experience here, that is below our standards.

6/10 Okay

Vickie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good!
Dirty towels in the closet. Tooth floss pick on the floor and a water bug crawling up the wall. The lady at the front desk took 20 minutes to get us checked in.
Stayed 2 nights in Sep 2023
Response from Springhill on Sep 25, 2023
We want to apologize for the experience you have had!

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
Business trip
It was a little bit not what I expected. There were thick roaches that came out at night in my room. The front desk was great with refunding but I was very shocked
Stayed 1 night in Sep 2023
Response from Springhill on Sep 25, 2023
Thank you for your review! We want to apologize for the inconvenience that may have causes. We will have our pest control come out.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Springhill on Sep 25, 2023
Thank you for your review!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Awesomeness
It was great right by the racetrack and casino indoor pool was awesome and open from 6-11 amazing place to stay
Stayed 1 night in Sep 2023
Response from Springhill on Sep 25, 2023
Thank you for your awesome review!

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
close to cassino. breakfast was ok
Stayed 1 night in Sep 2023
Response from Springhill on Sep 25, 2023
Thank you for your review! We hope to do better next time your are in town!

10/10 Excellent

Curry

Stayed 1 night in Aug 2023
Response from Springhill on Sep 25, 2023
Thank you for your awesome review!

8/10 Good

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue we had was the person across the hall had a dog. The afternoon we checked in we we’re trying to rest before dinner and the dog was constantly whining, crying and barking. After about an hour the owner returned to the room and he got quiet.
Stayed 1 night in Aug 2023
Response from Springhill on Sep 25, 2023
Thank you for your review! We want all guest to be comfortable and we are sorry that this was not during your stay. We hope that you give us another chance in the future.