Punta Caracol Suite | Terrace/patio
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Reviews of Punta Caracol Acqua Lodge

3.5 out of 5
Punta Caracol Acqua Lodge
Punta Caracol, Bocas del Toro, Bocas del Toro

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 128 reviews" "
Rating 8 - Good. 31 out of 128 reviews" "
Rating 6 - Okay. 11 out of 128 reviews" "
Rating 4 - Poor. 4 out of 128 reviews" "
Rating 2 - Terrible. 6 out of 128 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Felix

Traveled with family
Disliked: Amenities, property conditions & facilities
good
Stayed 3 nights in Dec 2023
Response from The Administration on Mar 28, 2024
Thank you for your score and your comment and best wishes

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very unique. I highly recommend it. Some suggestions to make it more unique include: allowing us to charge phones in our rooms; make it more eco friendly by having people fill up water bottles from a main dispenser rather than small single use bottles. We liked the fact that the kayaks and snorkels were included. More local food choices on the menu.
Stayed 2 nights in Feb 2024
Response from The Administration on Mar 2, 2024
Thank for your great score and for your comments which help us improve, hope to meet you again and best wishes!

8/10 Good

Adam

Liked: Cleanliness, staff & service
Wonderful location
Stayed 2 nights in Sep 2023
Response from The Administration on Sep 14, 2023
Thank you very much for your great score and for your awsome comment, hope to meet you again and best wishes!

2/10 Terrible

Guillermo, Mexico

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hay que tener mucho cuidado. Lo único bueno de este hotel es la fotografía del anuncio. No hay aire acondicionado (la temperatura es de casi 35 grados y la humedad altísima) Cuando llueve, el agua se mete por los techos, mojando todo. Solo hay electricidad para un par de focos. La actitud del staff es muy negativa. Nada se puede! Yo tenía reservado por 4 noches pero sólo aguantamos 1 y nos cambiamos a otro hotel. Se negaron rotundamente a reembolsarme las 3 noches no ocupadas. Todo muy frustrante y desagradable!
Stayed 4 nights in Aug 2023
Response from La Administracion on Aug 8, 2023
Gracias por su puntuación y por sus comentarios que lastimosamente, al no ser constructivos, nos limitan hasta el punto de no poder tan siquiera valorarlos y mucho menos rebatirlos, no vale la pena.

10/10 Excellent

Saritaanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful place to relax and unwind, the location is unmatched and a bit remote but there is a restaurant and great service from all the staff! It was a hut on the water if you want luxury accommodations you will need to go to a luxury resort, we enjoyed the rustic feel and the tranquility!
Stayed 1 night in Jul 2023
Response from The Administration on Jul 17, 2023
Thank you very much for your great score and for your great comments, hope to meet you again and best wishes!

8/10 Good

Gerry

Stayed 2 nights in Jul 2023
Response from The Administration on Aug 5, 2023
Thank you very much for your great score, hope to meet you again and best wishes!

10/10 Excellent

Valeriy

Stayed 4 nights in Jun 2023
Response from The Administration on Jul 19, 2023
Thank you very much for your great score, hope to meet you again and best wishes!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from The Administration on Jun 28, 2023
Thank you very much fore your great score and hope to meet you again!

4/10 Poor

Rebecca

Traveled with family
Disliked: Property conditions & facilities
It was not clear in any of the ads that there was no electic or A/C
Stayed 1 night in May 2023
Response from The Administration on May 29, 2023
When something is not clear the best thing to do is contacting the Hotel before the arrival. Best regards

10/10 Excellent

Darien

Stayed 1 night in May 2023
Response from The Administration on May 12, 2023
Thank you very much for your great score, hope to meet you again and best wishes!

10/10 Excellent

Kathryn

Stayed 4 nights in Apr 2023
Response from The Administration on May 1, 2023
Thank you very much for your great score!Hope to meet you soon!

10/10 Excellent

Thomas

Stayed 2 nights in Apr 2023
Response from The Administration on Apr 24, 2023
Thank you very much for your score and hope we can meet again soon!

8/10 Good

Karla

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from The Administration on Apr 3, 2023
Gracias! Los esperamos de nuevo!

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to relax, swim out your back door and get away from it all. Really unique facilities. Great snorkeling - out your back door. Would love to come back. Nothing to complain about!
Stayed 1 night in Mar 2023
Response from The Administration on Apr 3, 2023
Gracias y hasta muy pronto!

10/10 Excellent

Stephen, St. Albert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful ocean property, great for snorkelling right off your own private dock. Super relaxing listening to the ocean waves right outside your window. The staff were friendly and very efficient. Highly recommended!
Stayed 2 nights in Mar 2023
Response from La Administracion on Mar 10, 2023
Thank you very much for your great score and comments and hope we can meet again soon!

10/10 Excellent

Joel

Stayed 2 nights in Feb 2023
Response from The Administration on Feb 28, 2023
Thank you very much for your great score and hope you may come back soon!

8/10 Good

Mark, Evergreen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, most of staff helpful and friendly, but run down and badly in need of maintainance.
Stayed 2 nights in Jan 2023
Response from The Administration on Jan 30, 2023
Thanks for your score and for your comments and hope to meet you again!

10/10 Excellent

Xavier

Stayed 3 nights in Jan 2023
Response from La Administración on Jan 25, 2023
Thank you very much for your great score and hope we can meet again in the future!

2/10 Terrible

Garfield

Disliked: Staff & service
Response from La Administracion on Dec 30, 2022
Gracias por su puntuación, que amable, aunque la misma no nos ayuda en saber cuál fue el problema, con lo que una respuesta coherente es inviable, que lastima.

10/10 Excellent

Avron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food, the uniqueness, the atmosphere, and the staff were all excellent. The only drawback was luxurious comforts of a traditional hotel. If you were looking to disconnect, this is your place. If you were looking for action and excitement, this is not your place we had an amazing time and enjoyed the experience.
Response from The Administration on Dec 30, 2022
We are so glad to know your stay with us has been as fine as expected and we wish you a Happy New Year!

4/10 Poor

Lisa

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
We were very disappointed in the property. Water: They did tell us not to drink it, even to brush your teeth and provided 2 small bottles of water per person per day. This is not enough water in such hot climate (we ended up purchasing water throughout the day). We have stayed at other self contained properties that did not have potable water and they just put a 5 gallon water jug and dispenser in the room so we are ok with that. It also smelled so bad you couldn't even shower in it, it literally made us gag. Food: I ordered salad with tuna. I got iceberg garnish lettuce with a few chunks of canned tuna sprinkled around. Yes CANNED. And not the good kind, the kind that smells like cat food. I would have thought given the location it would be fresh fish? The olives on the salad were spanish cocktail olives (vs black olives) green stuffed with pimentos. On a tuna salad? Dinner we ordered seafood and rice. The seafood was like rubber. All of it. The scallops, the octopus. It was terrible and we couldn't even eat it. The breakfast "omelet" with ham was strips of boiled lunchmeat ham and what tasted like Velveeta liquid cheese. Terrible. Staff: we always felt like we were inconveniencing them when ordering water, drinks or food (which is not included and we paid extra for). I might have understood this if it was an all inclusive. They weren't friendly or welcoming. We really wanted to like the place but would not recommend to anyone.
Response from The Administration on Jan 9, 2023
We really need constructive criticism, this kind of comments do not help us at all.

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Beautiful location . Property is dated … expensive for what it is . Service in restaurant not good . Food is mediocre at best . Managers are helpful . Staff should reach out before you arrive . It is difficult to know how to get to . Shuttles are not convenient .
Stayed 3 nights in Dec 2022
Response from The Administration on Dec 17, 2023
Property is not dated, is rustic, which is not the same thing. Maybe your expectations were not ment for this kind of lodge, you may need to search more accuratly next time, best wishes!!

8/10 Good

Cristina

Stayed 1 night in Sep 2022
Response from The Administration on May 13, 2023
Thank you very much for your great score , hope to meet you again and best wishes!

10/10 Excellent

Randy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, very helpful.
Stayed 3 nights in Sep 2022
Response from Punta Caracol staff on Sep 8, 2022
Thanks, Mr. Adams, best guests ever! Hope to meet you again pretty soon! Best wishes!

4/10 Poor

Gerassimos

Stayed 1 night in Aug 2022

10/10 Excellent

Chris

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022
Response from The Administration on May 13, 2023
Thank you very much for your great score, hope to meet you again and best wishes!

10/10 Excellent

Neil, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It begins and ends with the spectacular views. You leave with hundreds of photos and videos. Choose Punta Caracol to truly get away from it all and enjoy the true serenity that is rare to find these days. Our hosts, and those who provide various services, are exemplary. The Aqua Lodge prides itself in hiring local citizens and members of the indigenous community—authentica Panama! Snorkelling reveals another underwater world and the kayaking expands the senses. The food has a local flair and comes in generous portions. Go, if you want to get off the grid and cleanse your mind and soul!
Stayed 7 nights in Jul 2022
Response from The Administration on May 13, 2023
Thank you very much for your great score and for your comments, hope to meet you again and best wishes!

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Punta Caracol is a little slice of heaven. The cabins are very quaint and comfortable, the staff is friendly and helpful, and the views are spectacular. Staying over the water was like being on top of an aquarium. If you love nature and sea life, this is a must see! We loved every minute!
Stayed 6 nights in Jul 2022
Response from THE Administration on Jul 15, 2022
Thank you very much for your score and for your great comments regarding your stay with us. It was a pleasure having you here and hope we can meet again soon! Best wishes...

8/10 Good

kelly

Stayed 3 nights in Jun 2022
Response from The Administration on May 13, 2023
Thank you very much for your great score , hope to meet you again and best wishes!

10/10 Excellent

Mano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, a piece of paradise. The staff is very friendly and accommodating. The only down is there should be more boat ride to the city since the last one is 3 pm and a taxi boat to come back is quite expensive for big family, approx: 50/60 dollars.
Stayed 4 nights in Apr 2022
Response from Maria Pilar Bordas on Apr 10, 2022
Thank you very much for your great comments!. Hope we can meet again soon! We will add more transfers, thank you for the advice. Best wishes!

10/10 Excellent

Anastasiya, San Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly & the lodge had the best snorkeling and views.
Stayed 11 nights in Mar 2022
Response from THE Administration on Mar 31, 2022
Thank you very much for the score and the great comments, we surely wait for you to come again soon!

10/10 Excellent

Anna

Stayed 2 nights in Jan 2022
Response from Punta Caracol Staff on Jan 15, 2022
Thanks! Hope you come back soon!

10/10 Excellent

Maksym

Stayed 1 night in Dec 2021
Response from The Administration on May 13, 2023
Thank you very much for your great score , hope to meet you again and best wishes!

10/10 Excellent

Tara

Stayed 4 nights in Dec 2021
Response from Staf on Dec 25, 2021
Thank you very much. Happy Holidays Hope you can come back soon!

2/10 Terrible

Roberto

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No safety box in room No air conditioning No opportunity to charge laptop in room No tv in room
Stayed 9 nights in Nov 2021
Response from Maria Pilar. Operations Manager on Nov 13, 2021
Not your hotel concept then, we are very sorry you chose this acqua lodge so we are eco friendly and rustic indeed. Maybe next time your search will be more accurate. Best wishes

10/10 Excellent

Sheridan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio al cliente fue extraordinario. ¡Recomendaré este lugar a todos! Ya hice publicaciones en mis redes sociales. Estoy más que impresionado
Stayed 1 night in Nov 2021
Response from Gerencia on Nov 8, 2021
Gracias! Los esperamos por aquí nuevamente!

6/10 Okay

Roberta

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There are good and bad things about my stay. Let me start with the good. Very friendly staff. Great food & drinks (inexpensive). Good snorkeling. Beautiful water and coral. Lots of sea life. Dolphins. Sting rays. Barracudas. Kayaking was also nice. Now the bad. The huts need alot of updating! I realize the eco-friendly vibe, but many of the deck boards need replacing. They have nails sticking up and rotted boards throughout the main walk way. The deck chairs are very uncomfortable and heavy. They only have a very thin yoga mat on them to lay on. There is no air conditioning which would not be a problem if the fans worked properly. Some nights they worked others they did not? Same goes for the minimal lighting in the huts, along with hot water? Hit or miss I guess. I have no idea??? Overall, it was a good experience, even though it sounds primitive... Which it is! If I ever went again I would only go for two or three nights. It is way too hot to not have the fans operating properly at night time! It's the least they can do without having air conditioning. It is very very humid there and uncomfortable when you are trying to sleep at night. I know the entire staff do the best they can to make guests comfortable, they are great. However the owner needs to address some of these issues to make for a more enjoyable stay.
Stayed 7 nights in Oct 2021
Response from THE Administration on Oct 25, 2021
Thank you vry muh for your ommnts an fbak who hlp us improv!

10/10 Excellent

Hallie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff and being over the ocean. Food was great and experience was truly unique.
Stayed 8 nights in Oct 2021
Response from THE Administration on Oct 25, 2021
Thanks! Hope you will be back soon!

8/10 Good

luis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
That it is built over the ocean and it is very peaceful
Stayed 3 nights in Sep 2021
Response from THE Administration on Oct 4, 2021
Thank you very much for your very fine comments and hope you can come back soon!

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is extremely quiet but an undisclosed $60 round trip ride to town. ROOM: No airflow at all, there are fans but they are very weak. We got eaten by mosquitoes at night and had massive roaches in our empty drink glasses in the morning. No electrical other than lights. Not provided with daily water as they stated- this is a lie. They charged $2.75 per bottled Costco water. FOOD: Horrible! I was charged $13 for a Costco white bread sandwich with no condiments, wilted lettuce, smooshy tomato, canned olives, one piece of cheese, I added ham for an additional $3. There were finger prints where they mashed it to cut it in half. The food in the photos is NOT what you are receiving. This is bait and switch - it's NOTHING like it looks. FREE BREAKFAST: This is a lie - everything is individually charged and ended up being almost $30 if you wanted a full breakfast - butter was even $1, milk for coffee: $3, toast: $3, eggs: $6, etc. ISLAND: Not a relaxing hangout as it looks. There were turantulas scampering all over the trail into their dens. SNORKELING GEAR: NOT FREE - this is a lie. They charge $30 for a set. SERVICE: The staff is extremely rude. The young girl taking our order actually told us we were one minute early and made us wait 1 minute because it was 11:59 before she'd take our order, then she tapped her pen against her leg out of irritation because we were deciding. Owner lied about refund for stay- never received! She did credit the 1 meal we ate there.
Stayed 2 nights in Jun 2021
Response from Maria Pilar Bordas on Aug 23, 2021
First of all you need to know we are going to make a report to Expedia asking your name and reservation dates to let know everybody your comments are way far to be true and that you are doing this just to damage us for any reassons we even do not want to know at all for we do not care at all why are these your fatal intentions. But this is not going to saty like this. Expedia needs to erase your comments and our legal department will be in contact with you regarding these false accusations. Wait for it.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff and ambience was top notch. Very relaxing and stayed in the Master BUngalow Suite. It did not dissapoint
Stayed 1 night in Jun 2021
Response from THE Administration on Aug 5, 2021
Thanks! Will wait for you to om bak soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awwsome plave to stay highly recommended All the staff are really really helpful specialy emily and ismail We had really good time
Stayed 3 nights in Jun 2021
Response from THE Administration on Jul 9, 2021
Thanks! Wish you visit us again! Blessings!

6/10 Okay

Antoine

Stayed 1 night in Jun 2021
Response from Punta Caracol Staff on Jul 16, 2021
Muchas gracias por su puntuación y por sus comentarios. Bendiciones,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The lodge water is breathtaking and warm. The staff is so sweet and continuously make sure you are enjoying your stay. It was away from the city so at night you need to have a water taxis number.
Stayed 2 nights in Jun 2021
Response from THE Administration on Jun 30, 2021
Thank you ! Will wait for you to b bak!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff is super great, they got out their way to take care of all guests. The bungalow are great. Food is great.
Stayed 4 nights in Jun 2021
Response from THE Administration on Jun 24, 2021
Thank you ! Wish you warm wishs!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the serenity and the staff .......... great place with great people !!! Just didn't get to stay long enough !!! We will be back !!
Stayed 2 nights in Jun 2021
Response from THE Administration on Jun 17, 2021
Thank you! Wish you rturn soon!

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
First, I should note that this place is set in a really beautiful place in Bocas and being able to jump off the deck was pretty awesome. However, the place is a bit dated with areas in need of restoration. My biggest complaint was the relative price of everything, particularly the food, compared to the rest of our experiences both in Panama and Bocas itself. The food was really expensive and absolutely nothing to write home about. My wife and I literally laughed when I ordered the ham and cheese sandwich for $10 and literally got two slices of ham, two slices of American cheese slices and three slices of cheap white bread, no sides. Another weird thing is that they make you decide what you want for dinner in the morning, its kind of an annoyance, particularly when you kind of just want to order from a menu, which we never actually figured out if that was an option for dinner or not. If you are looking for the experience to live in a hut over the water, that is what you are paying for, not the food, not luxury interior, and not the amenities. This was our least memorable experience over our two week Panama journey. In all fairness, the staff was nice and helpful.
Stayed 3 nights in May 2021
Response from Punta Caracol Staff on Jun 1, 2021
Thank you very much for your feedback wich help us with the improvements at the acqua lodge and thank you for your stay. Best regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners are awesome. Facilities are nice. Great location.
Stayed 4 nights in May 2021
Response from Punta Caracol Staff on Jun 1, 2021
Thank you very much for your great comments and hope to meet you soon again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for a romantic gateway
Beautiful and peaceful environment, perfect to recharge your batteries. Enjoyed some kayaking in the mangrove and swimming in the clear turquoise water. A bit rustic inside but it's all part of the charm. Service was good and staff was kind.
Stayed 2 nights in May 2021
Response from Punta Caracol Staff on May 23, 2021
Thank you very much for your great comments and hope you can come back soon, best regards!

10/10 Excellent

Freddy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Maravilloso
Simplemente genial nuestra estadia en el Hotel, un paraíso, todos los servicios muy buenos, la comida, las instalaciones, no tenemos ninguna queja, volveremos...
Stayed 2 nights in Apr 2021
Response from Punta Caracol Staff on May 12, 2021
Muchas gracias por tan bellos comentarios, los esperaremos de nuevo muy pronto.