Double Room | Living area | 32-inch plasma TV with cable channels, TV
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Reviews of Hotel Rio Inn

2.5 out of 5
Hotel Rio Inn
Paseo Ejercito Mexicano SN, Boca del Río, VER

Reviews

6.8
Rating 10 - Excellent. 16 out of 94 reviews" "
Rating 8 - Good. 36 out of 94 reviews" "
Rating 6 - Okay. 15 out of 94 reviews" "
Rating 4 - Poor. 15 out of 94 reviews" "
Rating 2 - Terrible. 12 out of 94 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Mabe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Mar 2024

4/10 Poor

Maria Teresa

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
No me gusto
Stayed 1 night in Mar 2024

10/10 Excellent

enrique

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien en general
Stayed 2 nights in Mar 2024

10/10 Excellent

Dora alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones amplias ,espacios al aire libre grandes,alberca y jacuzzi excelente
Stayed 1 night in Mar 2024

4/10 Poor

Vania

Liked: Staff & service
Disliked: Property conditions & facilities
Es un motel
Stayed 1 night in Jan 2024

6/10 Okay

Mayra

Stayed 1 night in Jan 2024

4/10 Poor

josefina

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Eva

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
First, I did the reservation online. I didn't get the price that i got online. Second i didn't have hot water. I went to the front desk and told them, the desk lady said "let the water run till it gets hot" i did and it NEVER GOT HOT! This is bad customer service
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucio y deplorable
El hotel es una basura total, es un motel hecho totel, descuidado, sucio, con chinches y cucarachas, la alberca horrible, sin agua caliente, todo mal, muy mal.
Stayed 3 nights in Nov 2023
Response from q on Nov 16, 2023
no entiendo su inconformidad puesto que usted no se presento a su reserva, pero de todas formas lo tomaremos en cuenta que tenga excelente noche

6/10 Okay

Alma

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
No respetan el precio acordado
Stayed 1 night in Aug 2023

8/10 Good

Luis Enrique

Stayed 3 nights in Jul 2023

6/10 Okay

Luis Alberto

Liked: Cleanliness
La habitación no contiene conectores de corriente acesibles o en lugar adecuado para recargar teléfono
Stayed 1 night in Jun 2023

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, property conditions & facilities
Bien
Stayed 1 night in Jul 2023

8/10 Good

Víctor Hugo

Stayed 2 nights in Jun 2023

8/10 Good

Juan Miguel

Traveled with family
Liked: Cleanliness
Bien
Stayed 1 night in Jun 2023

2/10 Terrible

Gustavo Adrian

Stayed 2 nights in Jun 2023

8/10 Good

Liliana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Gabriela Valencia

Disliked: Property conditions & facilities
Sería un gran lugar si invirtieran en el. Supongo que hace muchos muchos años fue un muy bueno. No quisiera volver.
Stayed 1 night in May 2023

6/10 Okay

miguel angel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

María de Jesús

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es bonito el lugar.
Stayed 3 nights in Apr 2023

8/10 Good

Jorge Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar bastante limpio, el aire acondicionado funciona muy bien, la verdad un lugar sin lujos pero muy accesible de costo, cerca de la plaza y de playas
Stayed 3 nights in Apr 2023

4/10 Poor

Maria Leticia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
La ubicación del hotel esta bien, pero la habitación la senti oscura, no funciobaba correctamente el clima y no hay suficiente agua caliente
Stayed 2 nights in Mar 2023

6/10 Okay

Mier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar y cómodo

2/10 Terrible

Juan Carlos

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
El personal muy apático ( solicite alimentos para cenar y otro poco me los avientan en la cara) . La limpieza mucho que desear: sabanas manchadas, toallas percudidas y una cucaracha de rommie.
Stayed 2 nights in Oct 2022

4/10 Poor

christian rafael

Stayed 1 night in Sep 2022

10/10 Excellent

Roberto

Stayed 1 night in Jun 2022

4/10 Poor

Lilia

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Hay seguridad para el acceso. Son instalaciones antiguas y con poco mantenimiento, la regadera en mal estado. La persona que atiende el mostrador por la tarde de muy mal trato. Es un motel al que le cambiaron el nombre por hotel, por lo que no vale el precio que cobran.
Stayed 3 nights in Jun 2022

8/10 Good

María Félix Blancas

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Me gustó mucho que son habitaciones muy amplias, el baño tiene su tina y la alberca de buen tamaño para los huéspedes. No me gustó que el día que llegamos, no estaba limpia la habitación, había arena en el piso y el baño igual.
Stayed 5 nights in Apr 2022

8/10 Good

Jose Manuel

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Apr 2022

6/10 Okay

Carlos Enrique

Business traveler, Traveled with family
Estaba limpia la habitacion pero no me agrado que es Motel.no Hotel.
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Le falta mantenimiento a las instalaciones, al baño, poca luz en la habitación,las fotos "embellecen" al lugar, dan a entender que está mejor de lo que es. El aire acondicionado falta que enfríe más. De ahí en fuera, todo bien
Stayed 3 nights in Apr 2022

8/10 Good

Roosevelt Efrain

Stayed 2 nights in Apr 2022

8/10 Good

rafael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Comentario
El olor que desprendia de las tuberias del baño era muy malo y la alberca no estaba tan limpia
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Dec 2021

8/10 Good

Sandyy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bien
Es un motel convertido ahora en hotel pero las camas son cómodas una king size y una matrimonial en general está bien por el precio
Stayed 1 night in Jun 2021

10/10 Excellent

Lorenzo Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación excelente El hotel está bien ubicado con medio de trasporte particular o publico
Stayed 3 nights in May 2021

10/10 Excellent

Carmen jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvo muy bonito y muy amplio me gustó
Stayed 2 nights in Dec 2020

8/10 Good

Saira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Ricardo

Liked: Cleanliness, staff & service
Bonito lugar aunq el agua no la mantienen a buena temperatura siempre solo por tiempos
Stayed 2 nights in Jan 2020

4/10 Poor

Gabriel

Disliked: Cleanliness, property conditions & facilities, room comfort
El hotel sucio y con telarañas. Primero no había agua. Después de reportarlo tenía goteras, le falta mantenimiento.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ME GUSTO TODAS LA INSTALACIONES Y PORQUE CUENTA CON TODOS LOS SERVICIOS Y ESTÁ SITUADO EN UNA ZONA COMERCIAL Y CERCA DE LAS PLAYAS, SEGUIREMOS HOSPEDANDONOS.
Stayed 1 night in Jan 2020

8/10 Good

Issa Paola

Liked: Cleanliness, staff & service, room comfort
viaje
Fueron amables, aunque les instalaciones del jacuzzi se veían muy descuidadas
Stayed 2 nights in Sep 2019

8/10 Good

Andrés

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención, establecimiento, y un excelente aire acondicionado, muy bueno para descansar sin ruidos, recomiendo este hotel. Muy buena experiencia, tanto para mí y mi esposa como para mis 3 hijos, muchas gracias.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2019

2/10 Terrible

Alejandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nefasto lugar
Es un motel de mala muerte. MUY sucio. Los baños con pelos, los cuartos con cucarachas y espejos rotos.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento atención habitaciones grandes bien clima lugar estratégico para lo que asistí al puerto de Veracruz
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2019