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Reviews of The Beechwood Hotel

3 out of 5
The Beechwood Hotel
Sandpits Lane, Keresley, Coventry, England

Reviews

6.8
Rating 10 - Excellent. 26 out of 101 reviews" "
Rating 8 - Good. 24 out of 101 reviews" "
Rating 6 - Okay. 25 out of 101 reviews" "
Rating 4 - Poor. 13 out of 101 reviews" "
Rating 2 - Terrible. 13 out of 101 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Rajpal Singh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
I would like to thank all the staff and residents at Beechwood for a great experience. Great comfortable stay. Clean and tidy. Covid Safe as well. Beautiful grounds and great area for a walk.
Stayed 2 nights in Feb 2021
Response from Justin on Feb 20, 2021
Thank you so very much, Rajpal! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Justin

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Marie on Jan 23, 2021
Thanks for rating us positively, Scott! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Marie!

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel is of a great standard and Nat has been really helpful during our long stay there, would definitely recommend
Stayed 4 nights in Jan 2021
Response from Marie on Jan 15, 2021
We are happy to see you liked the stay, Stephen! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Marie!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beechwood Hotel. Home from home.
The manager Natalie was lovely, very helpful. Couldn't ask for better service.
Stayed 1 night in Dec 2020
Response from Leo on Dec 13, 2020
Hi, Angela! We are glad to see that you liked our services. Regards, Barbara

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm, good bed, bathroom TV and parking. Late check-in no problem. Covid restrictions so I can't comment on the Hotel facilities and restaurant. Would I stay again Is the main criteria in a review and the answer is yes. One thing that could be improved is the reception front door, it bangs throughout vthe house when people enter and leave.
Stayed 6 nights in Nov 2020
Response from Marie on Dec 12, 2020
Hi, Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Marie!

8/10 Good

Elshadai

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2020
Response from Marie on Dec 4, 2020
Hi, Elshadai! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Marie!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Right from the moment I arrived the welcome was warm and the room was clean and comfortable. I know some of the reviews I read had some negative feedback but there are new owners now and I can already see a difference between the comments and the condition of the hotel now. There has obviously been a lot of work put in as a response to the comments and I was very impressed. I tried the restaurant and the food was excellent. Great value and first class service. I would definitely be staying there again
Stayed 2 nights in Oct 2020
Response from Leo on Oct 20, 2020
Loved to hear this, Stephen! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Leo!

10/10 Excellent

Neil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Bella on Oct 19, 2020
Thanks for rating us positively, Neil! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Bella!

6/10 Okay

Sharon

Stayed 4 nights in Sep 2020
Response from Leo on Oct 20, 2020
Hi, Sharon! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

8/10 Good

Ralph

Liked: Cleanliness
Amazing Value
Based on a justice of under £35,i consist this stay incredibly good value for money. The radiator in the bathroom was dangerously hot and close to the loo, the walls were thin and were cold heat from other rooms and the curtain pole could have benefited from some attention. Otherwise, brilliant
Stayed 1 night in Sep 2020
Response from Joey on Sep 28, 2020
Thanks for the positive rating, Ralph! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Barbara

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay value for money
Stayed 1 night in Jun 2020
Response from Marie on Sep 25, 2020
Thank you so much for the positive rating, hope to serve you soon with an amazing stay. Regards, Marie!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money is amazing
Stayed 1 night in Apr 2020
Response from Leo on Sep 26, 2020
Hi, we are glad to see that you liked our services. Regards, Leo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in May 2020
Response from Marie on Sep 25, 2020
Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Marie!

10/10 Excellent

Niall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant place to stay on Business
Stayed 1 night in Sep 2020
Response from Joey on Sep 18, 2020
Hi, Niall! Thank you so much for the superb rating. Have a wonderful day ahead :) Regards, Joey

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Ammy on Aug 23, 2020
Thanks for the positive rating, Peter! Hope to welcome you again soon. Regards, Barbara

10/10 Excellent

Peter J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Adam on Aug 18, 2020
Thank you for rating us highly, Peter! We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Adam

6/10 Okay

Sylvia

Disliked: Cleanliness
tired
No disabled parking spaces.long way from rear car park to reception.they last minute changed room to ground floor. Bed not made no sheets. Wet towels on bed. Told employee she fetched man gave us room next door. Bath panel broken. Big holes in end of it.needs nets at window. As room outside saw me sitting on bed? Kettle won’t go under washbasin tap to fill.had to fill with cup.Loo would not stop filling. Then noises muppets next door played ball with their dog 3am. No one said anything. Then receptionist who is loud woke me 0845Am. Picture on your site showed shower. Got bath with dirty grout. Man then painting in foyer. No door open. Fumes made me asthmatic. Don’t ask tired.
Stayed 1 night in Aug 2020
Response from Ammy on Aug 15, 2020
Sorry for the unpleasant experience you had with us, Sylvia! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Alex

8/10 Good

Oliver

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Cheshta on Aug 15, 2020
Hi, Oliver! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jacob

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Ammy on Aug 15, 2020
Thank you so much for rating us positively. We will endeavour to keep it up. Have a nice day. Regards, Alex

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As a working man working away from home this was perfect, Don’t judge me on the working bit. If you was in Coventry for a wedding or what ever this is a nice place to stay. Really helpful and friendly staff, rooms cleaned every day and good food in a country side surroundings. I only wish I had found this place when I started working here six weeks ago, there is some rubbish places believe me.
Stayed 2 nights in Aug 2020
Response from Ammy on Aug 12, 2020
Thank you for the pleasing feedback, Paul! We will put in our continuous efforts to provide consistent service every time. Regards, Alex

10/10 Excellent

Harry, Stafford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at The Beechwood was fantastic. The bed was really comfortable and the room was clean. I will have no hesitation to book or recommend this hotel again!
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. Clean bedroom with a good night sleep
Great value. Staff were friendly and professional. Peaceful location. Bed was comfy. Slept well. Room was small but clean. Clean bathroom. Meals were half price is restaurant which was a bonus. Communal corridors, stairs etc looked a little tired. Signs advising under renovation. Would stay here again for the price i paid.
Stayed 1 night in Jul 2020
Response from Ammy on Aug 2, 2020
Thanks for sharing your valuable feedback. We will surely work on this to enhance your experience in the future. Regards, Alex

6/10 Okay

Richard

Traveled with group
Liked: Room comfort
Undergoing renovation and it needs more-much more
The place is undergoing renovation, and it does need it - quite outdated, but fairly clean. Very comfy bed in room 221. my mate said his bathroom was not great (room 222). The bar person didn't know how to open a bottle of wine with a corkscrew (wine waiter). The food was OK. The Wifi didn't work - connected only in reception, and dropped the connection almost immediately. All in all, just OK.
Stayed 1 night in Jul 2020
Response from Chris on Jul 30, 2020
Sincere apologies, Richard! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Chris

6/10 Okay

Richard

Traveled with group
Liked: Cleanliness, room comfort
Under renovation - hopefully more planned
Stayed 1 night in Jul 2020
Response from Ammy on Jul 27, 2020
Hi, Richard! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Alex

10/10 Excellent

Lizzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hospitality!
Fantastic hospitality, lovely clean, comfortable rooms and a quiet location.
Stayed 1 night in Jul 2020
Response from Cheshta on Jul 24, 2020
Thank you for your appreciation, Lizzie! We hope to give you consistent service every time. Regards, James

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Marie on Jul 23, 2020
Hi, David! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Marie!

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great nights sleep
A nice quiet location with new updated rooms and a great comfortable bed.... bathroom could’ve been a bit bigger with a more powerful shower but not a problem. Great service at check in by Melissa who made sure I had everything I needed or wanted. Would definitely stay again when I’m the area.
Stayed 1 night in Jul 2020
Response from Cheshta on Jul 17, 2020
Hey, Matthew! Thank you so much for the positive rating and taking out your valuable time to share the review with us. We will strive to ensure your future visits are nothing less than perfect. Regards, Joe

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT GO HERE! There was prostitution, drug dealing and child exploitation at the hotel. I called the Police to report it. The Police stated they had received 4 other calls with the same complaint. I was nearly attacked by the drug dealers, there had been 3 rooms 8th July 2020 with a dozen or more men who were drunk and being serviced by the prostitutes. An 8-9 year old child was screaming in the corridor as she had been locked out of a room where here Mother was (218) who was at this time, taking drugs and performing sexual acts. The other 2 rooms in question were 208 and 211. The overnight security / reception operative tried his best to quieten down these disgusting individuals but was in fear for his safety, as I was being as my room was opposite the main one in the building on the 1st floor. The Police arrived in the early hours, did not arrest anyone. I reported all of the above as I felt it was a significant safeguarding issue, there was also a baby screaming in room 218 throughout. Lots of drink was brought into the 'so-called' hotel for consumption as well as the drug abuse from approx. 11pm. A women who resides there ran out to the police and tried to smooth over what actually happened, she was involved. I interrupted her to tell the Police that she was covering up serious criminality. It had affected residents staying at The Beechwood Hotel which included benefits people. I had been abused in the bar when trying to order food on the 1st night!!!
Stayed 4 nights in Jul 2020
Response from Ammy on Jul 12, 2020
We are extremely apologetic. We will check what went wrong and will do our best to resolve the concern. Regards, Anni.

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Staff And stay was amazing as always
Stayed 1 night in Jun 2020
Response from GM on Jun 17, 2020
Thank you for your response. We look forward to welcoming you back again soon.

8/10 Good

Freya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed before and was disappointed. This time the room was a lot nicer, bed was super comfy and the staff couldn’t do more for us. Only issue was the shower curtain rail was a bit rusted again not a major issue. Also the room had a kettle and sachets of tea/coffe but no mugs, (staff would have provided us if we phoned the desk but I didn’t want to bother them as i already had asked for plates the night before). The lady on reception was lovely and helpful! All in all a worthwhile stay!
Stayed 1 night in Jun 2020
Response from GM on Jun 16, 2020
Thank you for your response Freya. I am glad you like the renovations happening in the hotel at the moment in the bedrooms and we are hoping in a few weeks even more will be in place and looking lovely. Apologies for forgotten mugs this has been fed to the team and standards being put in place. Please don't ever feel you can't ask the staff for anything you need no matter how many times, we will always try and help. We hope you stay with us again soon.

8/10 Good

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad little place will be good after refurb is finished
Stayed 4 nights in Jun 2020
Response from Natalie General Manager on Jun 7, 2020
Thanks Nick for your lovely comments. We would love to welcome you back once our refurbishment is completed.

8/10 Good

Allen

Stayed 3 nights in May 2020
Response from Ammy on May 20, 2020
Thank you so much for the wonderful rating, Allen! Hope to serve you soon with an even more happening stay. Regards, Marie.

10/10 Excellent

Petru samuel

Stayed 2 nights in Apr 2020
Response from Michael on May 14, 2020
Hi, Petru! Thank you for the positive rating.Looking forward to your continuous love and support. Regards, Michael!

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020
Response from Lucas on Apr 29, 2020
Thanks for the positive rating, Alex! Hope to welcome you again soon. Regards, Lucas!

10/10 Excellent

Jaspal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Olivia on Apr 27, 2020
Thanks for rating us positively, Jaspal! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Olivia!

8/10 Good

Simon

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2020
Response from Ammy on Apr 14, 2020
We appreciate your feedback, Simon! Have a wonderful day ahead :) Regards, Marie.

8/10 Good

Simon

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2020
Response from Ammy on Apr 12, 2020
Hi, Simon! Thanks for rating our services. Looking forward to hosting you again soon with a pleasant experience. Regards, Joel.

4/10 Poor

Mr. S

Disliked: Staff & service, property conditions & facilities, room comfort
For the price it's ok but not meeting the standar.
Not so good. There were no table or chairs in the room. The kettle and the Tea cups kept on a small wall stand and cable of the kettle was not long enough to plug it in to the wall socket. Therefore we had to keep the kettle on the floor which wasn't a safer arrangement. No bin in the room but one small bin was in the toilet.
Stayed 1 night in Jun 2017

4/10 Poor

AK, London

Disliked: Staff & service, property conditions & facilities, room comfort
No desk or chair in the room. Room over looking a garage, extremly noisy at times.
Stayed 1 night in Jun 2017

8/10 Good

Mr ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just stayed the one night comfortable bed and clean room tea coffee an biscuits in room friendly service

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our stay was very good.staff very friendly

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Budget hotel
The Beechwood seems to be under new management, the young lady at the Reception Desk was most helpful. My only comment is that the WiFi needs a boost as it has a weak signal away from the central area. a goods value for money budget hotel

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
We would Not Reccomend.
No one on reception on arrival. After waiting someone turned up and fetched the, what we assumed to be the manager who gave us a card to get into our room that he said was number 29. The card did not work for room 29 so we returned to reception where the manager came to the room saying it was room 28 and insisted that was what he said. The room was clean but sparce. A wardrobe that was difficult to open, no beside tables. In the toilet the seat had only one fixing and the only bin that was dented in on the top. The continental breakfast consisted of bread, a toaster, a bowl of natural yoghurt, a half bowl of tinned peaches, hot water to make coffee or tea and nearly empty containers of apple and orange juice. The place was generally run down with cheap supplies with no service to be had at all.

6/10 Okay

Leslie, Cumbria

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Basic, but clean
On arrival, there was no one to greet me. I had to go and find a member of staff, who was lacking in basic hospitality etiquette. Also, I had booked online with Expedia, but the he had no idea I was arriving and couldn't find my details. Fortunately I could show my booking text from Expedia. On traversing to my room, I tripped down steps mid landing; a warning sign would gave been helpful! The double room was extremely basic; only a bed, wardrobe and small shelf for a kettle and cups. However, it was very clean, as was the bed and bath linen and the en suite shower room. Complimentary toiletries were provided. The continental breakfast was ample with cereals, fruit juice, toast, fruit salad and natural yoghurt on offer. Fine for an overnight stay, but not for an extended stay!

4/10 Poor

George Turner

Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andrea, N.E.Lincs

Liked: Cleanliness, staff & service, room comfort
Much improved hotel
Have stayed at this hotel previously and it was so bad that I never thought I would ever come back. However I did and I have to say it was like staying in a completely different hotel. Although still a budget hotel, most things had improved immensely. Decor improved, smell improved, comfort in the room improved and staff and atmosphere much improved. Unfortunately the breakfast hasn't improved, toast and yoghurt, and on the second day I didn't even bother with it. If my latest stay is anything to go by, I would definitely stay in this budget hotel again. The staff were amazing and nothing was too much trouble.

6/10 Okay

William

Will
The room was clean the shower was broken but still able to use it was a welcome hotel and the free drink would have been nice if the bar was open overall after the works are finished and the new owners have settled it will be a nice retreat near to the city

8/10 Good

Prasad

Liked: Cleanliness, staff & service
Short Stay- Low price
Restaurant is good and room also good. Breakfast is average.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Good Value
Good for the price just don't expect the ritz. Room was clean, nice shower. though cubicle was quite small. Staff were pleasant.

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Budget Hotel
pleasant and affordable accommodation with a good restaurant.