The concept of the property is great . Two minute walk to the slopes is great !! Unfortunately the staff there doesn’t make you feel very welcome. The dishes weren’t clean . There were womens underwear left in the front bedroom. The lighting was very dim in the kitchen. Worst of all we paid extra for a unit with a hot tub and it didn’t work what a ripoff. The blond lady with the fuzzy hair that worked the front desk couldn’t care less about any of our issues. I have been coming to the snow summit town homes for years now . The last two times I have been there I experienced the same rudeness from the staff and same problems with the hot tub not working and room not being clean . It’s hard to justify the stay and the money spent for rude service and paying for a premium room without the premium benefits.I will be spending my money elsewhere next time .