Indoor pool
Check availability

Reviews of Hilton Grand Vacations Club Craigendarroch Suites Scotland

3.5 out of 5
Hilton Grand Vacations Club Craigendarroch Suites Scotland
Braemar Road, Ballater, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 133 out of 194 reviews" "
Rating 8 - Good. 38 out of 194 reviews" "
Rating 6 - Okay. 13 out of 194 reviews" "
Rating 4 - Poor. 7 out of 194 reviews" "
Rating 2 - Terrible. 3 out of 194 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Vicky

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property & room were well appointed and maintained. Room seating was uncomfortable as sofa was a sleeper and chair was stiff, but really, most time is spent out of the room. No AC so we were hot when outside temps were in the 50’sF. In fairness this is common in Scotland. Very nice pools - yes more than 1 - plus restaurant and separate informal lounge. Good food, but breakfast hours start at 10. Doting staff. Perfect service.
Stayed 3 nights in May 2024

10/10 Excellent

Rhona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the luxury, delicious food and service from all staff. Leisure facilities were superb. Our third time here and it was brilliant!
Stayed 2 nights in Apr 2024

2/10 Terrible

Rhys

Disliked: Staff & service, property conditions & facilities
They never answer the phone. No room service and no breakfast u til 10:00AM. Check out was also at 10:00 AM. Awful stay and very pricey.
Stayed 1 night in Mar 2024
Response from Bridget on Mar 25, 2024
Good morning - thank you for choosing to stay at our self catering timeshare resort. We currently serve brunch between 10 am and 12 noon however guests staying in the suites are offered the option of ordering a continental breakfast which is delivered to their suite before 10 am. Sometimes when it is busy, as a Saturday night usually is, we may not be able to answer the phone in a timely manner.

6/10 Okay

William

Traveled with partner
Disliked: Staff & service
Terrible staff work in the hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Nurfarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect for easy access to town and palace tours.
Stayed 1 night in Oct 2023

10/10 Excellent

Graeme

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Comfortable room. Great lounge and excellent restaurant.
Stayed 1 night in Sep 2023

6/10 Okay

abdul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is a beautiful location. The suit was roomy, clean and well equipped. Some of the staff are poorly trained. As an example my wife ordered Halibut for dinner and wanted it cooked pink ( not well done) The waitress told us that the hotel could not do that under health ans safety rules. We suggested that she went and had a word with the chef who said, absolutely no problem!!! The staff at the reception are completely unhelpful. And for breakfast the only option is to have a little wire mesh container delivered to your room which contains a croissant, a muffin, a small carton of yogurt and an orange juice. There was no fresh coffee or tea. We were delivered a packet of coffee powder and expected to make coff in the room!!!
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 15, 2023
Sorry to hear that your experience was not as good as we would hope. Your request for your halibut to be cooked pink is not one our food & beverage team come across on a regular basis therefore the hesitancy on behalf of the staff member. I have passed on your comments regarding their response to our food & beverage team to take onboard for future enquiries. I can only apologise for your interactions with our Front Office team as they are usually very helpful and have a wealth of local knowledge etc. between them. As a self-catering resort we currently offer brunch in the Keiller Lounge between 10am and noon. Anyone wishing to eat earlier is offered the option of a continental breakfast delivered to their room where there are facilities to make coffee

8/10 Good

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is lovely except that there is a lot of construction happening. The biggest downside for us was the heat....the room had a small fan and even with both windows open all night, it could not cool us off. Global warming is happening.....bigger fans and top sheets are needed. The food in the restaurant was quite good also.
Stayed 1 night in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place, Great Stay!
A wonderful break. We were put into Suite 11, which I swear was the bridal suite. Beautiful bedroom and lounge (with dining table) with a microwave and fridge along with the usual coffee/tea/etc. We also had a lovely meal in the Keiller restaurant, a little pricey but every now and again this is OK when accompanied by high quality food.
Stayed 2 nights in Sep 2023

8/10 Good

Isobel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not quite what expected
Didn't know when I booked that room has kitchenette and if wanted anything to eat before 10 am it was a case of make it yourself. Evening meals were delicious and good value.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and beautiful room. Recommended.
Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Vicky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely room and the staff were all so friendly!
Stayed 1 night in Jul 2023

8/10 Good

Mark

Stayed 1 night in Jun 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay near beautiful views
The Hilton was a beautiful stay. We booked 4 nights in a suite. The suite had 2 bathrooms, a refrigerator, microwave, 'kitchen' sink and a living space. It was private and quite. It is a great location just outside of the town and near hiking trails. The only downside was that the pool was closed for renovations during our stay. We did get a massage, it was in the 'spa' which felt more like an extra bonus room that they set up a space. Overall, our stay was relaxing and very enjoyable! I would recommend staying here.
Stayed 4 nights in Jun 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Stay
Lovely Hotel, although a way out of Ballater. I assumed it was a short walk into the town going by the website however this is not the case. Nice room although a fare walk from reception with two lifts to negotiate and luggage. No offer of help with luggage or even a trolley! Room and bed very comfortable, although the bathroom was incredibly small. Not sure it was worth the price we paid for the stay.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, hotel and village.
Stayed 2 nights in May 2023

10/10 Excellent

Sheila

Stayed 1 night in May 2023

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The reason for choosing this hotel was the leisure facilities which we've used before. Not until after we'd made the booking did they email us to say the leisure facilities were closed for repair. I asked for some compensation and was told bluntly "No" and that the booking couldn't be cancelled. Rude and a rip-off. The room we were given over looked a flat roof with machinery - not exactly Royal Deeside. Won't be going back.
Stayed 1 night in Apr 2023
Response from Guest Services on Apr 21, 2023
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Having searched for and booked a hotel with a spa I was disappointed to learn the spa was only open 3 weekdays and not at all at the weekend. On arrival I discovered the advertised swimming pool and leisure suite was closed for refurbishment for the next 8 months. I also found it odd to be asked to pay for a continental breakfast having paid £150 for a single overnight stay. The hotel itself was lovely, staff fantastic but I was left feeling as if I had been sold a pig in a poke.
Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023

10/10 Excellent

Mrs S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service
Third time at Cragendarroch says it all.
Stayed 1 night in Sep 2022

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic location in a very pleasant and exciting location in Scotland.
Stayed 2 nights in Sep 2022

10/10 Excellent

Timothy

Stayed 1 night in Jul 2022

4/10 Poor

Ronnie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a typical Hilton Hotel nice room friendly staff and easy parking, the bar restaurant lacked atmosphere the fish and chips wasn’t good at all the local chip shop far exceeds the fish was too long out the sea and chips dry as if cooked and kept hot very poor food for the price I wouldn’t eat here again
Stayed 1 night in Jul 2022
Response from Guest Services on Aug 1, 2022
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Good

SANDRA

Stayed 1 night in Jul 2022
Response from HGV Craigendarroch on Jul 19, 2022
Thank you

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service
Utter rubbish for cost.
Utter rubbish, restaurant closed, lounge closed, bar closed at 9.30. Room had various steps within it. No cooked breakfast, just substandard continental left outside room in a bag. Also the rooms are not being serviced daily. They should close or offer a substantially reduced rate.
Stayed 2 nights in Jun 2022
Response from Guest Services on Jun 17, 2022
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2022

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Lovely spa and pool - a well equipped suite, stunning views and very helpful staff. Only a short walk into Ballater - lots of interesting shops By Royal Appointment. Would stay again.
Stayed 2 nights in Apr 2022

10/10 Excellent

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent short break; we'll be back.
Stayed 1 night in Jan 2022

10/10 Excellent

Elizabeth

Stayed 2 nights in Dec 2021

4/10 Poor

david

Traveled with partner
food was substandard and operating hours terribl
Stayed 2 nights in Dec 2021
Response from Craig Hay, Resort Administration Manager on Dec 20, 2021
Thank you for your review.

10/10 Excellent

IAN

Stayed 3 nights in Oct 2021

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Iaurent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite is a great standard of accommodation. Service was also excellent. We didn’t eat at hotel as some great options in town. Felt safe in this covid madness. We will stay again
Stayed 1 night in Sep 2021

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Lynda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel suite was very clean and well stocked.
Stayed 2 nights in Sep 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, nice staff .
Great hotel & lovely suite (25), with a double balcony. Nicely appointed with fridge, microwave & adequate crockery. The we pool was good, but you need to book in advance to use it & get a time slot. Breakfast is not available in the restaurant at the moment, only room service breakfast available, so we walked into Ballater for breakfast, where the choice was good & cheaper than room service. Our friends were in suite 6, not as nice, fairly dark room & their external door opened onto the rear passageway of the hotel where the laundry collection point was. I’m surprised that both rooms were priced the same at £211 per room per night, as suite 6 was not as nice as 25. As you use the path down the side of the hotel, via the playground, to walk into town, the 4 lights on this path, are not working & need fixing ASAP, as visibility is very poor on the way back in the dark.
Suite 25
Suite 25
Stayed 2 nights in Aug 2021