The hotel rooms and staff were wonderful. From the valets, to front desk, to bellmen, to cleaning staff, they were friendly and attentive. We stayed in the Gold area, which had its own lounge with complimentary breakfast, snacks, appetizers and desserts. Food was great and the view was nice. Room was well appointed with comfy beds and a nice bathroom.
There is a lot of construction going, which did cause some degree of noise even on the 35th floor and the room surrounding the hotel is a bit sketchy with panhandlers, etc.
The only negative about the hotel property was the pool area. The pool itself was nice but the pool deck was cluttered with used towels, empty glasses, food wrappers, etc. with no one (apparently) tasked with cleaning them up. We arrived to find all but a few chairs occupied by used, wet towels from since-departed swimmers. No one offered us drinks or anything either, which seemed odd given how nice the hotel is.