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Reviews of Mövenpick Hotel Auckland

4.5 out of 5
Mövenpick Hotel Auckland
8 Customs Street, Auckland

Reviews

8.8

Excellent

Rating 10 - Excellent. 399 out of 719 reviews" "
Rating 8 - Good. 205 out of 719 reviews" "
Rating 6 - Okay. 64 out of 719 reviews" "
Rating 4 - Poor. 34 out of 719 reviews" "
Rating 2 - Terrible. 17 out of 719 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property to stay in while in Auckland. Rooms are of a good size, clean very comfortable beds and a great shower. The location is excellent.
Stayed 1 night in May 2024

10/10 Excellent

Belinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gd location, walking distance to various restaurants, close to wharf n Sky Tower.
Stayed 4 nights in May 2024

10/10 Excellent

roger

Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 21, 2024
Kia Ora Roger,We hope you enjoyed your stay with us and we look forward to welcoming you back.Kind Regards,Sean SlatteryHotel Manager

10/10 Excellent

Lou Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although next to the train station, the trains go underground as arriving so there are no intrusive sounds. Hotel is close to all forms of transport, walking the beautiful waterfront and dining options. Cute rooms just right for value pricing.
Stayed 1 night in Apr 2024

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Like the Nespresso in the room. It rained a lot while I was there, but I think it is the time of year, fall.
Stayed 2 nights in Apr 2024

10/10 Excellent

Miles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities and staff. Unbeknownst to us, the street is the location of most of the nightclubs in auckland with loud and endless doof doof music until 4 am, when the drunken louts spill out onto the street vomiting and fighting. All rooms should have double glazing as we had no sleep at all.
Stayed 1 night in Apr 2024

8/10 Good

Megan

Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I left my luggage at the concierge and told them to bring my car around in an hour then went for breakfast. After breakfast, my luggage was in the car ready to go. Now this is proper concierge service.
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 21, 2024
Kia Ora Chris,We are delighted that your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic to read that our concierge team had taken great care of you.Looking forward to welcoming you back soon!Ma te wa,Sean SlatteryHotel Manager

10/10 Excellent

Michael, Oxford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay here. Comfy beds, clean and modern. Perfect location near the harbor and everything. Staff were extremely nice and helpful.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on May 21, 2024
Kia Ora Michael,I'm glad to hear you had a great experience with us and we all look forward to welcoming you back soon!Ma te wa,Sean SlatteryHotel Manager

8/10 Good

Peter

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed accommodation. The parking situation is unusual in that there is none at the hotel and there is valet parking. This was not mentioned to us during booking, only at check in. The staff were friendly, but perhaps lacking in some communication. We asked if it were possible for us to check out and if we could store our bags at the hotel while we went for a walk to come back later to then pick up the bags and car for an afternoon flight out of Auckland. Instead, they automatically brought our car to the limited parking area at the hotel potentially blocking the area so we were forced to quickly load the car and get out when we had communicated our desire to pick up the car later. Also we were 5 minutes overdue finishing packing for check out when the staff rang us to check we were leaving.
Stayed 1 night in Mar 2024
Response from Hotel Manager on May 21, 2024
Dear Peter,We appreciate you taking the time to leave us a review as providing feedback is essential.We very much pride ourselves on exceeding guest expectations, clearly there was a communication breakdown from our side and for that we would like to sincerely apologise. Please know that we appreciate and take all the feedback you provided on board and as a team we will work and reflect to improve our service delivery.Sincerely,Sean SlatteryHotel Manager

6/10 Okay

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located. Staff is helpful. Rooms are clean. The problem is the lack of closet & drawer space, so you live out of your suitcase.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on May 21, 2024
Dear Sheila,Thank you for your review.I'm glad you had a great experience and we look forward to welcoming you back soon.Kind Regards,Sean Slattery Hotel Manager

10/10 Excellent

Yasuo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you we had enjoy our holiday.
Stayed 1 night in Mar 2024

10/10 Excellent

Peter, Carindale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern in the heart of Auckland.
Stayed 2 nights in Mar 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location as a starting pint for our cruise. Walking distance to the cruise terminal. Great restaurants and attractions walking distance. Hop on hop off starting point across the street.
Stayed 2 nights in Mar 2024

8/10 Good

LILY

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 3 rooms . Only 1 room was ready at 3 pm . Other 2 were ready at 3:30 and 4 pm . The room I first got which was at 2nd floor had the loud sound of kind of water leaking noise and it happened every 3-4 minutes. I was told may be something wrong with the AC . Although I got switched to another room , there still had same issue but just not happened that frequently and less noise , so I did not bother to inform the front desk . My friend told me she heard water leaking noise in her room too .
Stayed 2 nights in Mar 2024

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated the friendly staff. Those that checked me in and out, the valet parking staff, the housekeeping staff and also the girl who made my coffee at the cafe down in the lobby (who remembered my order from the day before).
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Kirsten,Thank you so much for your kind words and special mentions to our team. I will be sure to share your amazing review with the team and we look forward to welcoming back for another amazing stay.Kind Regards,Sean SlatteryHotel Manager

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in CBD. Clean hotel and large room. Beds comfortable and good bathroom. Corridors a had a bit of an echo so could hear loud folks passing occasionally. Good breakfast and view from restaurant. Would certainly stay again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Richard,Thank you for your review.It was lovely to read that you enjoyed our breakfast as it is the most important meal of the day. We all look forward to welcoming you back in the near future.Kind Regards,Sean SlatteryHotel Manager

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience of location
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Kia Ora Kevin,We're delighted you enjoyed our location and we look forward to welcoming you back again soon.Kind Regards,Sean SlatteryHotel Manager

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location for everything in the CBD. We walked to spark arena , sky tower and restaurants/ bars. Room was super clean and comfortable.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Rachel,Thank you so much for taking the time to leave us such an amazing review! We are delighted you enjoyed our super convenient location as much as we enjoy sharing it with our treasured travellers. We look forward to welcoming you back if your travels bring you back to Auckland.Kind Regards,Sean SlatteryHotel Manager

10/10 Excellent

christine, carson city

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was right where we needed to be, to access our cruise ship. We would definitely stay there again. And i will look for the brand name in future reservations.
Stayed 1 night in Jan 2024

2/10 Terrible

darryl

Stayed 3 nights in Feb 2024

10/10 Excellent

Brian

Amazing location
The location of the hotel was perfect, across the street from the hop on hop off bus, less then a 5 minute walk to the major marina , 2 minute walk to the mall and all types of restaurants , coffee places
Stayed 2 nights in Feb 2024

8/10 Good

Stephanie

Stayed 2 nights in Feb 2024

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located about one two blocks from the cruise terminal and the same from the first Hop-On Hop-off stop. There are many nice restaurants within a 5-10 minute walk. Very well situated for cruisers and tourists.
Stayed 2 nights in Feb 2024

6/10 Okay

Dinah

Liked: Cleanliness, property conditions & facilities
There was too much noise coming from the street we were on level 7 So they sent up ear plugs ! Plus the water in the shower was not hot or strong The room quite small Breakfast very ordinary We would not stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Lora

Stayed 2 nights in Feb 2024

8/10 Good

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in Feb 2024

6/10 Okay

sungho

Stayed 1 night in Feb 2024

6/10 Okay

Jasmina, Toronto

Traveled with partner
Liked: Cleanliness, staff & service
Great location, helpful staff. I wish we could have got the room early on the first day, it was a long intercontinental trip and walking around Auckland would have been easier without winter jackets, shoes, etc. but the room wasn’t available.
Stayed 2 nights in Feb 2024

10/10 Excellent

Yiu Man Sylvia Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfectly located. A quick walk to the galleries and shopping, even quicker to enjoy he Wharf and Wynyard Quarter. Plenty of taxis and Ubers around too for further adventures. The hotel was very clean and smartly decorated. In particular, we liked the comfortable bed and window bench. Worth keeping in mind the bathroom shelf leads to the bedroom so when someone's in there, the light illuminated the bedroom. I wasn't too disturbed, but it woke me up once. The whole team, including Roboto(!), made our stay wonderful. Chocolate hour was much more fun than we anticipated a dessert buffet would be. The amenities were impressive. I liked that there was a dedicated studio room for yoga/pilates/dance. The gym was also recently equipped although really built for one person. It was clean and functional. There's an in-house launderette! If you're like us and need a mid-trip ewash you'll appreciate the comfort of not needing to leave the hotel and competitive pricing. We would be delighted to stay again in future.
Stayed 3 nights in Feb 2024

10/10 Excellent

zena

Stayed 2 nights in Feb 2024

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Close to the water and lot a dining options along the water front.
Stayed 2 nights in Feb 2024

4/10 Poor

Martin

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Movenpick after a cruise. The location was perfect. Despite have a huge suitcase and carry on, I was able to walk off the ship to the hotel. The location is surrounded by shopping and dining options. The staff was cheerful and helpful. The room was clean and comfortable. I highly recommend this hotel for anyone coming off a cruise.
Stayed 3 nights in Jan 2024

10/10 Excellent

Vincent

Stayed 1 night in Feb 2024

8/10 Good

Denise

Liked: Property conditions & facilities
staffers weren’t knowledgeable about restaurants in Auckland.
Stayed 1 night in Jan 2024

10/10 Excellent

Eleonora, brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located right in the center of Auckland CBD. Very easy check in and out. Great value for your money. Super comfortable stay.
Stayed 6 nights in Jan 2024
Response from Hotel Manager on Feb 28, 2024
Dear Eleonora,Thank you for your great review.We are delighted you enjoyed your stay with us as much as we enjoyed having you with us.We look forward to welcoming you back again soon.Kind Regards,Sean SlatteryHotel Manager

8/10 Good

Damian

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Shriti

Stayed 1 night in Jan 2024

10/10 Excellent

Irene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pleased with service at the desk
Stayed 4 nights in Jan 2024

10/10 Excellent

Donald

Stayed 1 night in Jan 2024

10/10 Excellent

Li Fen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Hazel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in an excellent location. Breakfast was superb. Staff were all friendly and helpful .
Stayed 1 night in Jan 2024

8/10 Good

Greg

Stayed 1 night in Jan 2024

10/10 Excellent

vera

Loved making my own juice every morning.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking to ferry terminal. Close to shopping, very walkable. I recommend trying the fried chicken at the hotel restaurant… pleasantly surprised.
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Tamara, North Ward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a fantastic location. My room was beautifully appointed, with one of the most comfortable beds I’ve ever slept in. Not the quietest, but everything else makes up for it.
Stayed 2 nights in Jan 2024