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Reviews of ibis budget Auckland Airport

3 out of 5
ibis budget Auckland Airport
2 Leonard Isitt Drive, Auckland

Reviews

8.4

Very Good

Rating 10 - Excellent. 514 out of 1168 reviews" "
Rating 8 - Good. 433 out of 1168 reviews" "
Rating 6 - Okay. 157 out of 1168 reviews" "
Rating 4 - Poor. 33 out of 1168 reviews" "
Rating 2 - Terrible. 31 out of 1168 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, very clean, but also very small. Very friendly staff. Close to cafes.
Stayed 1 night in Apr 2024
Response from Jennifer on May 1, 2024
Kia Ora Katherine,I am pleased to read that you enjoyed our location being convenient with the airport and also that you got great service from our team. We look forward to welcoming you back to hotel.Kind Regards, Jennifer

8/10 Good

Christine, CAMBRIDGE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to airport
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 28, 2024
Kia Ora Christine,Thank you for choosing to stay at Ibis Budget Auckland Airport. We very much appreciate your comments regarding your stay at the ibis budget Auckland Airport.Kind Regards, Jennifer

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 27, 2024
Kia Ora James,Thank you for choosing to stay at Ibis Budget Auckland Airport. We appreciate your feedback regarding your stay with us.Kind Regards, Jennifer

8/10 Good

Anne-Marie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very handy for an early flight out of the Auckland Airport in the morning.
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 25, 2024
Kia Ora Anne-Marie,Thank you for your review and for choosing our hotel. I am pleased to read that you found hotel location convenient during your travels. I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind Regards, Jennifer

8/10 Good

Sharon, Wellingborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for airport if you don't mind either the walk (c 20 mins and the route is not obvious on foot: you have to walk through the car parks to get out of the airport) or you can catch the Yellow Bus. Comfortable clean room. Big supermarket just across the street and a convenient microwave and kitchen eating area in the lobby so it was easy to heat up and eat ready meals. Getting into Auckland is a bit time consuming - you walk down the block to catch the bus to Puhinui Station and then the train, which altogether takes about 45 minutes or so.
Stayed 2 nights in Apr 2024
Response from Barbara on Apr 24, 2024
Kia Ora Sharon , Thank you for choosing to stay with us , were glad you got to enjoy our hotel. There is an easier way to get into Auckland City at either terminals. There's a Shuttle bus that goes back and from AKL City , no bookings needed, just for future references. We hope to see you again soon. Kind Regards, Barbara

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great place to stay before flying out
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 24, 2024
Kia Ora Steve,Thank you for your review and for choosing our hotel. I am pleased to read that you found hotel location convenient during your travels. I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind Regards, Jennifer

6/10 Okay

Louise

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 27, 2024
Kia Ora Louise,Thank you for choosing to stay at Ibis Budget Auckland Airport. We appreciate your feedback regarding your stay with us.Kind Regards, Jennifer

10/10 Excellent

Aditya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at the reception were very kind.
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 24, 2024
Kia Ora Aditya,Thank you for your review and for choosing our hotel. I am pleased to read that you found hotel location convenient during your travels. I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind regards, Jennifer

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness and safety. Staff were friendly and helpful.
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 20, 2024
Kia Ora Veronica,Thank you for your review and for choosing our hotel. I am pleased to read that you found hotel location convenient during your travels. I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind Regards, Jennifer

2/10 Terrible

Melanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 27, 2024
Kia Ora Melaine,Thank you for choosing to stay at Ibis Budget Auckland Airport. We appreciate your feedback regarding your stay with us.Kind Regards, Jennifer

8/10 Good

Surjit

Worked well for overnight stays though not much room. Did the job for us though and staff were very friendly.thoug
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 13, 2024
Kia Ora Surjit,Thank you for your review and for choosing our hotel. I am pleased to read that you found hotel location convenient during your travels. I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind Regards, Jennifer

8/10 Good

Jennifer, Hawera

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 13, 2024
Kia Ora Jennifer,Thank you for your review and for choosing our hotel. I am pleased to read that you found hotel location convenient during your travels. I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind Regards, Jennifer

4/10 Poor

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny rooms for the price. Walkable to and from the domestic airport.
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 13, 2024
Kia Ora Matt,Thank you for your review and for choosing our hotel. I am pleased to read that you found hotel location convenient during your travels. I am sorry you found the room size small, we have bigger rooms available which you can request at reception. Once again, thank you for sharing your experience and we look forward to welcoming you back in the near future.Kind Regards, Jennifer

10/10 Excellent

Vanessa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Actually exceeded expectations
Stayed 1 night in Mar 2024
Response from CLARA on Apr 9, 2024
Kia Ora Vanessa, I am pleased to hear you enjoyed your stay with us. Thank you for sharing your experience and we hope to welcome you back in the near future. Kind Regards, Clara.

8/10 Good

Tara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Efficient and clean
Stayed 1 night in Apr 2024
Response from CLARA on Apr 9, 2024
Kia Ora Tara, I am pleased to hear you found the hotel efficient and clean during your stay. Thank you for sharing your experience with us and we hope to welcome you back in the near future. Kind Regards, Clara.

6/10 Okay

Glen

Liked: Cleanliness, property conditions & facilities
Price was more than advertised
Stayed 1 night in Apr 2024
Response from Clara on Apr 15, 2024
Kia Ora Glen, Sorry to hear about the inconvenience during your stay. I will share your comments with my team to ensure this does not happen again. Thank you for sharing your experience and we hope to welcome you back in the near future. Kind Regards, Clara.

8/10 Good

Samreen

Stayed 1 night in Apr 2024
Response from Jennifer on Apr 27, 2024
Kia Ora Samreen,Thank you for choosing to stay at Ibis Budget Auckland Airport. We appreciate your feedback regarding your stay with us.Kind Regards, Jennifer

8/10 Good

Marion

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to airport, but regular shuttle services also available.
Stayed 1 night in Apr 2024
Response from Sumaiya on Apr 7, 2024
Kia Ora Marion, We appreicate your feedback regarding your stay with us at Ibis Budget Auckland Airport.I am pleased to read that you found the location of our hotel convenient.Kind regards,Sumaiya

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent little room facility excellent for airport stays
Stayed 1 night in Feb 2024
Response from Jennifer on Apr 3, 2024
Kia Ora Corey,I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind Regards, Jennifer

10/10 Excellent

Timothy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Aman on Apr 1, 2024
Dear Timothy,We very much appreciate your comments regarding your stay at the ibis budget Auckland Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amandeep

10/10 Excellent

JOY

Stayed 1 night in Mar 2024
Response from Jennifer on Apr 24, 2024
Kia Ora Joy,Thank you for your review and for choosing our hotel. I am pleased to read that you found hotel location convenient during your travels. I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind Regards, Jennifer

8/10 Good

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good price for stay before flying out
Stayed 1 night in Mar 2024
Response from Aman on Mar 31, 2024
Dear Jason,We very much appreciate your comments regarding your stay at the ibis budget Auckland Airport. I am pleased to read that you found hotel location convenient during your travels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amandeep Walia

10/10 Excellent

Neville

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small, but had enough room to get around. The ved was warm and comfortable. The controls were smooth and sensitive with good pressure and instant hot water.
Stayed 1 night in Mar 2024
Response from Aman on Mar 27, 2024
Kia Ora Neville,We very much appreciate your comments regarding your stay at the ibis budget Auckland Airport. It is always a pleasure to receive positive feedback. I am pleased you had a comfortable stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amandeep

8/10 Good

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport (walkable) and clean and relatively inexpensive.
Stayed 1 night in Mar 2024
Response from Aman on Mar 27, 2024
Kia Ora Timothy,We very much appreciate your comments regarding your stay at the ibis budget Auckland Airport. It is always a pleasure to receive positive feedback. I am pleased you found hotel location convenient during your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amandeep

10/10 Excellent

Amaru

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient for airport travel. Very tidy room.
Stayed 1 night in Mar 2024
Response from Aman on Mar 27, 2024
Kia Ora Neville,We very much appreciate your comments regarding your stay at the ibis budget Auckland Airport. It is always a pleasure to receive positive feedback. I am pleased you found hotel convenient during your travels.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amandeep

10/10 Excellent

Carol, Midvale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stay! We really liked that it was close to the airport, yet there was still a small strip mall across the street to shop and eat. It really was a comfortable stay.
Stayed 1 night in Mar 2024
Response from Aman on Mar 20, 2024
Kia Ora Carol,We very much appreciate your comments regarding your stay at the ibis budget Auckland Airport. It is always a pleasure to receive positive feedback. I am pleased you found hotel convenient and comfortable during your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Amandeep W

6/10 Okay

Laurence

Liked: Cleanliness
No one answers phone, message has incorrect shuttle information. Rooms are very small. On the positive side it was clean and served its purpose as an airport hotel.
Stayed 1 night in Feb 2024
Response from Clara on Mar 21, 2024
Kia Ora Laurence, Sorry to hear about the experience you had. I will be sure to share your comments with my team to ensure this does not happen again. We hope to see you in the near future. Kind Regards, Clara.

10/10 Excellent

Rebecca

Very convenient
Stayed 1 night in Mar 2024
Response from Aman on Mar 20, 2024
Kia Ora Rebecca,We very much appreciate your comments regarding your stay at the ibis budget Auckland Airport. It is always a pleasure to receive positive feedback. I am pleased you found hotel convenient during your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Amandeep W

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aman on Mar 20, 2024
Kia Ora Kristine,We very much appreciate your comments regarding your stay at the ibis budget Auckland Airport. It is always a pleasure to receive positive feedback. I am pleased you enjoyed your stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Amandeep W

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here as staff so friendly, its hassle free to check in and out and to grab a meal or drink right next door is so handy
Stayed 1 night in Mar 2024
Response from Clara on Mar 18, 2024
Kia Ora Theresa, I am pleased to hear my team were able to give you a friendly welcoming. Thank you for sharing your experience with us and we hope to welcome you back in the near future. Kind Regards, Clara.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super friendly & helpful.
Stayed 1 night in Mar 2024
Response from Clara on Mar 15, 2024
Kia Ora Fiona, I am pleased to hear my team were able to give you a friendly welcoming. Thank you for sharing your experience with us and we hope to welcome you back in the near future. Kind Regards, Clara.

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to book a hotel at the last minute due to delayed incoming flight and missed connections. We arrived at night so decided not to walk from the terminal to the hotel. Either way, I would suggest using the shuttle as the traffic around the airport is very busy. Shuttle was $8 NZD per person each way (not free) and tickets can be purchased from a kiosk outside the airport. Only about a 15 minute wait to get to the hotel, and they had a schedule for the shuttle at the hotel, so we were able to plan to get a shuttle that would work for our outgoing flight the next day. Upon arrival, we were checked in and in our room within 5 minutes. Staff were welcoming and courteous. The room was small and impeccably clean. Electric jug, coffee, tea bags, milk and cookies provided by the hotel. Beds were comfortable. Its a great hotel for stranded travellers and the price was reasonable for the proximity to the airport. Would stay again.
Stayed 1 night in Mar 2024
Response from Clara on Mar 14, 2024
Kia Ora Tanya, I am pleased to hear you were able to book in with us last minute and to hear you enjoyed your stay with us. Thank you for sharing your experience and we look forward to having you stay with us again. Kind Regards, Clara

6/10 Okay

Tahmina

Traveled with family
Disliked: Cleanliness, amenities
It was fine for the night
Stayed 1 night in Mar 2024
Response from Clara on Mar 14, 2024
Kia Ora Tahmina, I am pleased to hear you enjoyed your stay for the night. Thank you for sharing your experience with us and we hope to welcome you back in the near future. Kind Regards, Clara

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, close to airport, clean
Stayed 1 night in Mar 2024
Response from Clara on Mar 14, 2024
Kia Ora Jonathan, I am pleased to hear you found the location of the hotel convenient during your travels and found the hotel clean during your stay. Thank you for sharing your experience with us and we hope to welcome you back in the near future. Kind Regards, Clara

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Stayed 1 night in Mar 2024
Response from Clara on Mar 14, 2024
Kia Ora James, Sorry to hear you did not enjoy your time here at Ibis Budget Auckland Airport. Perhaps Our sister hotels, Novotel Auckland Airport and Pullman Auckland Airport will be suitable for your next travels into Auckland. Thank you for sharing your experience. Kind Regards, Clara

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy. Double glazed windows blocked the outside noise.
Stayed 1 night in Mar 2024
Response from Rukshana on Mar 6, 2024
Kia Ora Christine ,Thank you for your feedback regarding your recent stay with us . We are very happy to know that you had a comfortable stay with us .We hope your next stay with us will be as pleasant as this one . Sincerely ,Rukshana

10/10 Excellent

Charles, Kalaheo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the restaurant next door had great food and service
Stayed 1 night in Mar 2024
Response from Clara on Mar 14, 2024
Kia Ora Charles, I am pleased to hear you found the hotel clean during your stay and were able to enjoy the nearby eateries. Thank you for sharing your experience and we hope to welcome you back in the near future. Kind Regards, Clara.

10/10 Excellent

Miles

Great travelers hotel, convenient close to the airport, clean and neat room. Definitely recommend if you need a place near AKL when traveling.
Stayed 1 night in Mar 2024
Response from Clara on Mar 14, 2024
Kia Ora Miles, Thank you for sharing your experience and we hope to welcome you back in the near future. Kind Regards, Clara

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small, no where to put cases. There was only one stool to sit. No where to hang towels in the bathroom.
Stayed 1 night in Feb 2024
Response from Clara on Mar 14, 2024
Kia Ora Peter, Thank you for sharing your experience and we hope to welcome you back in the near future. Kind Regards, Clara

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Clara on Mar 22, 2024
Kia Ora Andrew, Thank you for sharing your experience and we hope to welcome you back in the near future. Kind Regards, Clara.

8/10 Good

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy access to airport.
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 22, 2024
Kia Ora Georgia,I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind Regards, Jennifer

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from Clara on Mar 21, 2024
Kia Ora Michelle, Thank you for staying at the Ibis Budget Auckland Airport. We hope to welcome you back in the near future. Kind Regards, Clara.L

8/10 Good

wayne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 22, 2024
Kia Ora Wayne,I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind Regards, Jennifer

8/10 Good

Kenichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to close the airport. And easy to check in.
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 22, 2024
Kia Ora Kenichiro,I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind Regards, Jennifer

2/10 Terrible

Alexander, WEST LAFAYETTE

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good: the shuttle runs every 25 minutes and the hotel is close if you want to walk. There is a coffee machine in the lobby and a small place for kids to play. Cons: the place is truly a budget hotel. The rooms are too small, the AC though fails to cool down even that timy space. No shampoo, no conditioner, and a stiff bed that occupies the entire room. Also, found a bug of unknown origin, sitting on the wall, a bit smaller than a spider. Summary: only good for one night if you're desperate. Otherwise stay away.
Stayed 1 night in Feb 2024
Response from Clara on Mar 14, 2024
Kia Ora Alexander, Thank you for sharing your experience and we hope to welcome you back in the near future. Kind Regards, Clara

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Feb 2024
Response from Sumaiya on Feb 21, 2024
Kia ora, Thank you for sharing your experience. We hope to welcome you back in the future.Kind regards,Sumaiya

8/10 Good

Eduard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that didn't go right, was at check-in, one of my credit cards would not work on their card machine.
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 19, 2024
Kia Ora Eduard,I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind Regards, Jennifer

6/10 Okay

KATHRYN

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 17, 2024
Kia Ora Kathryn,I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind Regards, jennifer

6/10 Okay

Nai

Liked: Cleanliness
It was definitely cost effective for a short stay.
Stayed 2 nights in Feb 2024
Response from Sumaiya on Feb 17, 2024
Kia Ora Nai, We appreciate your feedback regarding your stay at Ibis Budget Auckland Airport.We hope to welcome you back in the future.Kind regards, Sumaiya

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 11, 2024
Kia Ora Liam,I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.Kind Regards, Jennifer