I chose this hotel bc it was highly rated. The front desk staff was excellent. The housekeeping dept clearly has issues. We used the sleeper sofa; when we opened it up, we found a muffin and cereal on the carpet under the bed. The front desk had sent up bedding earlier; as I made the bed, the sheets were crisp and clean, however the blanket was very old, worn and in disrepair.
In the breakfast room, the eggs were cold, the pancake machine did not work, and the decaf coffee literally came out of the dispenser cold. The guy ahead of me for coffee reported it to the staff. She removed the container but never brought any fresh decaf. We asked multiple times for the pancake machine to be refilled with batter but gave up after 20 minutes. Very sub-par experience at this hotel.