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Reviews of Holiday Inn Express Alpharetta - Roswell, an IHG Hotel

2.5 out of 5
Holiday Inn Express Alpharetta - Roswell, an IHG Hotel
2950 Mansell Road, Alpharetta, GA

Reviews

8.0

Very Good

Rating 10 - Excellent. 178 out of 403 reviews" "
Rating 8 - Good. 117 out of 403 reviews" "
Rating 6 - Okay. 58 out of 403 reviews" "
Rating 4 - Poor. 26 out of 403 reviews" "
Rating 2 - Terrible. 24 out of 403 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jorge-Miguel, Boca Raton

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Gibson

Liked: Cleanliness, amenities, property conditions & facilities
Hey
Stayed 2 nights in Mar 2024

10/10 Excellent

Tina

Stayed 2 nights in Feb 2024

8/10 Good

LUIS

Stayed 1 night in Jan 2024

4/10 Poor

Arash

Traveled with family
Disliked: Staff & service
Far from what I experienced before!
The bed was comfortable, and the room was pretty clean, including the bathroom. I chose this hotel based on my good impression of staying in Holiday Inn Express in 2014 in Sacramento, CA. However, this time, I was disappointed with the service quality. I was given a rook with a king bed, which was very close to the main street. During the night, I experience a lot of noise from the street and from people talking in front of the hotel's main entrance. Apparently, there was a code or regulation prohibiting loud talking in front of the main entrance door after 11 pm. I had one of the worst quality of sleep because of the noise. The lock of the room door was not working correctly, and the reception had no other room with a king bed. Since the lock did not work, I used the deadbolt to ensure no one would get access to my room. Other guests were not considerate when they closed their rooms--they slammed the doors, which caused a lot of noise after 11 pm. This could be due to the doors' poor design or the lack of care on the side of the guests. The quality of breakfast could have been much better. When more than 10 people eat breakfast at one time, there should be at least more than one bottle of milk to serve people. Further, I observed that the hotel was understaffed, as the guy who was taking care of the breakfast was the only one working in that section, hardly accommodating different demands. He needed more help with sorting out matters.
Stayed 1 night in Jan 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Regina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I called the property and they told me I have to pay for three nights and I wasn't even there 48 hours. Two nights I understand but three I DON'T UNDERSTAND.....
Stayed 2 nights in Nov 2023

2/10 Terrible

Regina

Stayed 1 night in Nov 2023

8/10 Good

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and clean
It was very clean but need to re-think the smell of cleaning products
Stayed 1 night in Sep 2023

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and nice. Only problem was when we returned from the concert, all parking spaces were occupied. Had to park at the Waffle House.
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Katie

Stayed 1 night in Sep 2023

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Melanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator and halls had terrible odor. Rooms were fairly clean except for the hair in my tub and the staff personal who checked me in was very rude. Maybe it was an off night but will not be staying there again.
Stayed 1 night in Aug 2023

8/10 Good

george

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had ants in room but was a clean room
Stayed 2 nights in Jul 2023

10/10 Excellent

Brandy

Stayed 1 night in Jul 2023

8/10 Good

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beside Waffle House.
Stayed 1 night in Jul 2023

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what we needed for the night
Stayed 1 night in Jul 2023

4/10 Poor

Kim

Stayed 1 night in Jul 2023

6/10 Okay

William

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
I paid on Expedia and at check-in was asked for my credit like normal. Only, they charged me a second time leaving my bank account depleted. The manager said that was normal and each credit card chooses the amount for incidentals. Then, at check out, I asked for a receipt and she said no because it was booked through Expedia. They take no accountability. They did not have the cinnamon rolls either. Trash was sprawled across the entry way when we were leaving. The three positives were hot shower, clean beds, and cold air.
Stayed 1 night in Jun 2023

10/10 Excellent

steffaney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Traniecieya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ucr FnderDarrc Sharon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and hotel! I enjoyed my stay and I will be back in July!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Emily

Stayed 1 night in Jun 2023

6/10 Okay

Alan

Liked: Room comfort
Disliked: Staff & service
OK place, needs some work
Room was large and comfortable, bed was large and we slept well. Staff were not particularly receptive to being told when something was wrong. Breakfast was adequate but nothing special. Used towels were removed but not replaced. Coffee stuff was not replaced. Overall, the place was OK but service could be improved.
Stayed 2 nights in Jun 2023

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
My stay was great, room was clean and comfortable.
Stayed 1 night in Jun 2023

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Unni Krishnan

Business traveler
Very neat and updated for a 3 star hotel
Stayed 4 nights in May 2023

10/10 Excellent

Sharmillah

Stayed 1 night in May 2023

8/10 Good

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 2 nights in May 2023

4/10 Poor

Carmenmaria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean, room full of bugs. Structure is all broken, bath walls . Shampoo soap etc really bad quality all watery. Try another hotel.
Stayed 3 nights in May 2023

4/10 Poor

Chelsey L

Business traveler
Disliked: Staff & service
I’ve had a horrible experience
Stayed 1 night in May 2023

6/10 Okay

Nelson, Birmingham

Business traveler
Disliked: Staff & service, property conditions & facilities
Noisy alarm maintenance without any warning. Alarms were going off while I was trying to rest from having a headache. Breakfast was horrible.
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Not happy
The hotel had a musty smell and the rooms weren’t serviced daily. We had to ask for clean towels. There were cracked ceilings in the bathroom and the tub did not drain well. Only 2 towels in the pool area. Front desk staff not very sociable or helpful. Kept getting locked out of room because keys were not working
Stayed 4 nights in Apr 2023

10/10 Excellent

Remona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the desk for checkin was Amazing!!! She was doing everything at this hotel!!! Front desk, housekeeping, serving breakfast…just everything!!! You can tell she loves what she does and loves interacting with the people she serves!!! Give that woman a raise!!!
Stayed 3 nights in Apr 2023

8/10 Good

Shantilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was supposed to be at 2pm. We arrive at 2:20 and the room was not ready yet. Good hot breakfast and the pool was great.
Stayed 1 night in Apr 2023

4/10 Poor

Champ

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My sheets and bath towels were not clean. The staff was excellent however
Stayed 6 nights in Mar 2023

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very clean and updated. Beds were comfortable. Very nice. Only down side was breakfast was out by 9. They tried to replenish but was unable before I had to leave.
Stayed 1 night in Jan 2023

10/10 Excellent

Rhonda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
traffic sounds

10/10 Excellent

Rennei

Stayed 1 night in Oct 2022

8/10 Good

Yousef

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Daniel A

Stayed 1 night in Sep 2022

4/10 Poor

john

Business traveler
Disliked: Cleanliness
No holiday here
The day was OK but very disappointing because I had towels that was folded up that was badly soiled
Stayed 1 night in Sep 2022

6/10 Okay

Scott

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The service was nice and the room was clean. The towels had some stains on them but the front desk did give me a new set of towels. There is a waffle house next door which was nice.
Stayed 2 nights in Sep 2022

8/10 Good

Ebony

Traveled with family
Liked: Property conditions & facilities, room comfort
Doable but could be better
The morning check in guy was absolutely amazing and that’s what made the stay enjoyable. There was hair in the shower and toilet. There were dirty towels outside my mom’s door all day when we got there. The next day my mom asked for clean towels the next day and never got them. The evening front desk clerk was very rude and gave my mother wet towels. The breakfast the first day was nasty, burnt and hard. The second day (different cook) was better but no pancakes bc the machine apparently was broken but supposedly was brand new.
Stayed 2 nights in Sep 2022

10/10 Excellent

Yusleivys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Staff was friendly!
Stayed 2 nights in Aug 2022

6/10 Okay

David

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Average stay
The halls and elevators needed vacuuming or cleaning. No cinnamon rolls at breakfast and coffee was weak. Beds were comfortable and room was cleaned. There was no service of room and no mention at Checkin.
Stayed 2 nights in Aug 2022