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Reviews of Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf

3.5 out of 5
Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf
2029 Satellite Boulevard, Duluth, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 976 reviews" "
Rating 8 - Good. 161 out of 976 reviews" "
Rating 6 - Okay. 50 out of 976 reviews" "
Rating 4 - Poor. 24 out of 976 reviews" "
Rating 2 - Terrible. 34 out of 976 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay at a Hilton and we were so happy with our stay, location was great as we were attending a concert at the Gas South Arena which was a 5 minute walk
Stayed 2 nights in May 2024
Response from Ms Lesley Hupp, Guest Experience Champion on May 16, 2024
Dear Nydia, we are so glad you were able to enjoy a concert and your stay and that it was convenient for you. We hope to see you again soon at the next concert!

4/10 Poor

Yisel

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
fire alarm went off at 4 am and room u could hear kids screaming and running def not the best experience but very clean and nice hotel overall.
Stayed 1 night in May 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on May 16, 2024
Dear Yisel, We are very sorry that the fire alarm disturbed your stay. We understand that it was not the best of timing, however, we do have to make sure that there is not an emergency if the alarm ever does go off. We appreciate your kind words regarding the hotel being clean and nice and we do hope that you will chose to stay with us again in the future.

10/10 Excellent

shankar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, Good breakfast,nice beds
Stayed 2 nights in May 2024
Response from Ms Lesley Hupp, Guest Experience Champion on May 17, 2024
Dear Shankar, thank you for your kind words regarding your stay. We are so glad you enjoyed the breakfast and got good rest. We hope to be able to host you again soon when your travels bring you back in the Duluth, GA area!

10/10 Excellent

roshona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean warm and friendly
Stayed 2 nights in May 2024
Response from Ms Lesley Hupp, Guest Experience Champion on May 17, 2024
Dear Roshona, thank you for providing feedback regarding your recent stay at the Embassy Suites Gwinnett Sugarloaf. We are glad you enjoyed our warm and friendly hospitality. We were happy to be able to host you and look forward to seeing you again soon!

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful! Rooms are tastefully done and the staff is amazing. Food was delicious as well
Stayed 3 nights in Apr 2024
Response from Ms Lesley Hupp, Guest Experience Champion on May 16, 2024
Dear Holly, thank you so much for your kind words. We are very happy that you enjoyed your stay and we will look forward to seeing you again soon!

10/10 Excellent

Alyssa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Clean spacious rooms. All-natural clean products also!
Stayed 1 night in May 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on May 7, 2024
Dear Alyssa, Thank you for taking the time to review your recent stay with us at the Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We appreciate you scoring us a 5! We are glad that you enjoyed your interaction with our Front Desk staff, our clean and spacious guest suites and yes, we also love the Zero% products in our suites. Please come and see us when your travels bring you to the Duluth, GA area again.

10/10 Excellent

Damon, Apex

Liked: Staff & service, property conditions & facilities
This is my second time in a month, staying at this particular hotel, and I find it quite comfortable, clean and very safe. Certainly worth the extra cost!
Stayed 1 night in May 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on May 7, 2024
Dear Damon, Thank you for taking the time to review your recent stay with us at the Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We appreciate you scoring us a 5! We are delighted that you found your experience to be clean, comfortable and safe. These are all things we take very seriously. Please come and see us when your travels bring you to the Duluth, GA area again.

8/10 Good

Lex

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on May 2, 2024
Dear Lex, Thank you for taking the time to review your recent stay with us at the Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We appreciate you scoring us a 4! Please come and see us again when your travels bring you to the Duluth, GA area again.

10/10 Excellent

melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ms. Lesley Hupp, Guest Relations Champion on May 1, 2024
Dear Melvin,On behalf of our entire staff, we are happy that you enjoyed your recent stay and we thank you for taking the time to score us as 5 out 5! We hope to see you again soon!

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, the hotel is well kept, We also love that the hotel provided two free complimentary cocktails and hors d'oeuvres at 5:00 P.M on a Saturday. We also had hot fresh breakfast to order, also free along with the booking of their rooms for the weekend. This hotel's suites are very modern, sophisticated and an overall five-star experience!
Stayed 2 nights in Apr 2024
Response from Ms. Lesley Hupp, Guest Relations Champion on May 1, 2024
Dear Donna, thank you so much for your kind words regarding your recent stay. We love that you were able to enjoy the amenities that we offer and that you found your suite to be modern and sophisticated. We thank you for being our guest and look forward to you staying again!

10/10 Excellent

Lan

Traveled with family
Nice place, good location, and clean. Food is really good, we will stay with Embassy again.
Stayed 2 nights in Mar 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on Apr 19, 2024
Dear Lan, thank you so much for your kind words regarding your recent stay. We thank you for being our guest and look forward to you staying again!

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities
We really love this place, we will stay here next time if we come back the area.
Stayed 1 night in Apr 2024
Response from Lesley Hupp, Guest Relations Champion on Apr 7, 2024
Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We appreciate the love you are sending our way and are happy you were pleased with your stay. We look forward to seeing you again when your travels bring you to the Duluth, GA area.

10/10 Excellent

ANNE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Lesley Hupp, Guest Relations Champion on Apr 7, 2024
Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We are delighted to hear that you were happy with the accommodations. Please come see us again when you are in the Duluth, GA area!

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The room/suite was nice, beds very comfortable and I have a bad back, the breakfast as my child said was "the bomb". The only thing I did not appreciate was the gentleman that checked us in was rude..not sure uf he was having a bad day or what but everything else was good...
Stayed 1 night in Mar 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on Apr 19, 2024
Dear Kimberly, I am sorry that you had to experience a rude staff member and I hope that you will accept our sincere apology for that experience. On a better note, I am glad you enjoyed our "bomb" breakfast and comfortable suite and I hope you will let those factors influence you to stay with us again. We are looking forward to it!

10/10 Excellent

Francoise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on Apr 19, 2024
Thank you for taking the time to rate us a 5 out of 5 on your recent stay. We appreciate you being our guest! Please come stay with us again the next time your travels bring you to the Duluth, GA area.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Linda

Stayed 1 night in Mar 2024
Response from Lesley Hupp, Guest Relations Champion on Apr 7, 2024
Thank you for taking the time to review your recent stay with us at the Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We appreciate you scoring us a 4! Please come and see us again when your travels bring you to the Duluth, GA area again.

10/10 Excellent

Yisel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tawana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Shanea

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Complimentary happy hour and breakfast was amazing!
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Amenities
What stood out the most about this hotel was the friendliness and professionalism of the staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We throughly enjoyed our stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and beautiful hotel. The food was amazing and the happy hour too!
Stayed 2 nights in Dec 2023

10/10 Excellent

dora

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Dissapoints
This hotel chain consistently officers the best value to comfort ratio. A very pleasant stay and a staff that was friendly start to finish. Best all included breakfast anywhere.
Stayed 1 night in Jan 2024

4/10 Poor

Janghun

Traveled with family
Disliked: Staff & service, property conditions & facilities
I booked this room for very important guests of mine, and I was embarrassed to let them stay here. No more booking at this hotel in the future.
Stayed 7 nights in Jan 2024

10/10 Excellent

CJ

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Naomi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very nice and helpful. the only problem we had was the shortage of hair conditioner was empty
Stayed 2 nights in Jan 2024

8/10 Good

Sam

Stayed 1 night in Jan 2024

10/10 Excellent

Crystal

Stayed 1 night in Jan 2024

10/10 Excellent

JAEMYUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is excellent
Stayed 5 nights in Jan 2024

4/10 Poor

Lorna

Stayed 1 night in Jan 2024

10/10 Excellent

Tuyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Wilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in Room 617. The room was clean, but it needed some pm maintenance done. The shower handle inside was broken off. The wallpaper was peeling in the restroom. The bathroom floor had cracks.
Stayed 3 nights in Dec 2023

10/10 Excellent

heywon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above all the hotel was great. But On the first day of our stay, there was sudden fire alarm which made my whole family go down to the main lobby. The staffs at the desk did not take it seriously as we wanted them to be and did not officially announce what happened. But on the bright side, the other days we stayed were great. Very comfy room, excellent breakfast buffet, modern indoor interior. Everything was great except for the happening of fire alarm.
Stayed 2 nights in Dec 2023

8/10 Good

Sun ah

Stayed 2 nights in Dec 2023

10/10 Excellent

Miguel, Riverview

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sungchul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Nu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kyungchul

Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, friendly staff, happy hour, live jazz and very convenient.
Stayed 1 night in Dec 2023

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kelan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and the rooms were clean. Pretty quiet area and room was worth the money spent.
Stayed 3 nights in Dec 2023

10/10 Excellent

Edith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Inkyoung, fresno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Christina

Traveled with group
Liked: Amenities
Went for my daughter’s 13th birthday and had a wonderful time.
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great evening.
Stayed 1 night in Dec 2023

10/10 Excellent

Tae W

Stayed 3 nights in Nov 2023

10/10 Excellent

Brian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and a family environment
Stayed 3 nights in Nov 2023

10/10 Excellent

Irene

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for your service
Stayed 7 nights in Nov 2023

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay.
Stayed 1 night in Nov 2023