Terrace/patio

Reviews of TownePlace Suites by Marriott Ann Arbor

2.5 out of 5
TownePlace Suites by Marriott Ann Arbor
1301 Briarwood Circle, Ann Arbor, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 307 out of 463 reviews" "
Rating 8 - Good. 121 out of 463 reviews" "
Rating 6 - Okay. 25 out of 463 reviews" "
Rating 4 - Poor. 9 out of 463 reviews" "
Rating 2 - Terrible. 1 out of 463 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laurence

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast buffet
Stayed 8 nights in May 2024
Response from Brandi Sarver on May 22, 2024
Dear Laurance, Thank you for taking the time to share about your experience. I am glad you enjoyed your stay with us. We hope to welcome you back again soon!

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for our eeds.
Stayed 1 night in May 2024
Response from Brandi Sarver on May 13, 2024
Dear Linda, Thank you for taking the time to share about your experience. I am glad you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandi Sarver on May 2, 2024
Dear Elvis, Thank you for taking the time to share about your experience. I am glad to see you enjoyed your stay. We hope to welcome you again soon!

6/10 Okay

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No plastic cups in bathroom Ice machine was out of order
Stayed 2 nights in Apr 2024
Response from Brandi Sarver on May 2, 2024
Dear Charles, Thank you for taking the time to share about your experience. In our best efforts to protect our earth, we have decided not to offer plastic cups in the bathroom and instead offer reusable mugs and glasses in the guest rooms for their convenience. I apologize the ice machine on your floor was not working during your stay. Maintenance is aware and we are working on a solution. We hope to welcome you again soon.

10/10 Excellent

Swarup, Hanover

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night while visiting the university. very clean and convenient one king bed suite. awesome layout and amenities. would definitely recommend
Stayed 1 night in Apr 2024
Response from Brandi Sarver on Apr 17, 2024
Dear Swarup, Thank you for sharing about your experience. I am so glad to see you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t get the air to turn off or to turn on the heat but other than that it’s wonderful.
Stayed 1 night in Apr 2024
Response from Brandi Sarver on Apr 8, 2024
Dear Sarah, Thank you for sharing about your experience. I am so sorry you experienced issues with the thermostat in the room. I spoke with our Chief Engineer to ensure this is an isolated incident. We hope to welcome you back again soon!

8/10 Good

Anthony, Oak Lawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a regular breakfast option. No jalepeno please. Just need scrambled eggs, bacon/sausage and waffles for travelers
Stayed 1 night in Apr 2024
Response from Brandi Sarver on Apr 8, 2024
Dear Anthony, Thank you for taking the time to share about your experience. I have noted your feedback regarding our complimentary breakfast and will discuss this with our Breakfast Attendant to explore our options. We hope to welcome you back again soon.

10/10 Excellent

DIZHONG, North York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time stay at this hotel,everything all great still,service and facility and location,very convenient and friendly. Definitely will stay there again!
Stayed 2 nights in Mar 2024
Response from Brandi Sarver on Apr 2, 2024
Dear Dizhong, Thank you for sharing about your experiences at our hotel. We are glad we can continue to welcome you at our property. We hope to see you again soon!

10/10 Excellent

Nadejda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall. Breakfast options though very limited
Stayed 1 night in Mar 2024
Response from Brandi Sarver on Apr 1, 2024
Dear Nadejda, Thank you for sharing about your experience. We would love to hear any suggestions you have to improve your dining experience with our complimentary breakfast. We hope to welcome you back again soon.

4/10 Poor

Jennifer

Traveled with family
Disliked: Staff & service
Checked in, front desk lady was busy on computer, made us wait for a few minutes. Checked us in, then the room was hit, turned on air conditioner. Air conditioner didn’t work. Went to front desk to request different room. Front desk lady asked me if I knew how to use a thermostat. Having a graduate degree, I am pretty educated with basic life fundamentals. Then, I had a request for no accessible rooms. She then said, if I wanted a different room it would be an accessible one. Feel she did that on purpose. Kept hot room. Went back into room, long black curly hair on the sheets.
Stayed 1 night in Mar 2024
Response from Brandi Sarver on Apr 1, 2024
Dear Jennifer, I appreciate you taking the time to share about your experience. I am so sorry you experienced so many issues during your stay with us! I understand how frustrating and concerning that must have been. I have spoken with the leadership team to ensure these are isolated issues and do not occur again in the future. I hope you choose to give us another chance to impress you.

10/10 Excellent

Dusanka, Ann Arbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with breakfast included. Clean rooms and hotel. Professional and nice front desk and other staff.
Stayed 3 nights in Mar 2024
Response from Brandi Sarver on Mar 21, 2024
Dear Dusanka, Thank you for sharing about your experience. I have passed along your comments to the team to celebrate the great guest experience we delivered. We hope to welcome you back again soon!

8/10 Good

Julia

Liked: Cleanliness, staff & service
I only had a problem one time that it would look like a bug was in my room, but it was lent
Stayed 1 night in Mar 2024
Response from Brandi Sarver on Mar 19, 2024
Dear Julia, Thank you for taking the time to share about your experience. I am so sorry that you noticed a piece of lint that looked like a bug in your room. I hope everything else went well with your stay and we hope to welcome you back again soon.

10/10 Excellent

Anneliese

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, well kept. The cleaning staff left a cute note in our room :)
Stayed 2 nights in Mar 2024
Response from Brandi Sarver on Mar 15, 2024
Dear Anneliese, Thank you for taking the time to share about your experience. I am glad you enjoyed your room and the note left from our housekeepers. We hope to welcome you back again soon!

10/10 Excellent

michelle richard

Liked: Cleanliness, staff & service, property conditions & facilities
The property has a large pet walking area, rooms are clean, comfortable. Wish they had a jacuzzi. Would stay again
Stayed 1 night in Mar 2024
Response from Brandi Sarver on Mar 15, 2024
Dear Michelle, Thank you for taking the time to share about your experience. We appreciate your kind words. I have shared your feedback with the team to celebrate. We hope to welcome you again soon!

6/10 Okay

Julia

Liked: Cleanliness, staff & service
I had a piece of cotton looking like it was a bug rather than that it was OK
Stayed 1 night in Feb 2024
Response from Brandi Sarver on Mar 4, 2024
Dear Julia, Thank you for taking the time to share about your experience. I understand how frustrating and concerning it can be to find things that may look like bugs in your room. I have spoken with the housekeeping supervisor to ensure this is an isolated incident. Once again, we appreciate your feedback. We hope to welcome you again soon!

10/10 Excellent

Cliff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and parking for trailers
Stayed 1 night in Feb 2024
Response from Brandi Sarver on Feb 27, 2024
Dear Cliff, Thank you for taking the time to share about your experience. We appreciate the feedback. I am glad to see you enjoyed your stay with us and were able to comfortably park your trailer. We hope to welcome you back again soon.

10/10 Excellent

Robin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was wonderful and accommodating
Stayed 1 night in Feb 2024
Response from Brandi Sarver on Feb 19, 2024
Dear Robin, Thank you for taking the time to share about your experience. I am glad to see you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place to stay! Close to shopping and restaurants! The staff was super friendly!!
Stayed 1 night in Feb 2024
Response from Brandi Sarver on Feb 19, 2024
Dear Michelle, Thank you for taking the time to share about your recent experience with us. I am so glad to see you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Kacee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Brandi Sarver on Feb 19, 2024
Dear Kacee, Thank you for sharing about your recent experience. We appreciate the feedback and are glad you enjoyed your stay with us! We hope to welcome you back again soon.

10/10 Excellent

Kim

Stayed 1 night in Feb 2024
Response from Brandi Sarver on Mar 21, 2024
Dear Kim, Thank you for taking the time to share about your experience. I am glad to see you enjoyed your stay with us. We hope to welcome you back again soon!

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brandi Sarver on Feb 12, 2024
Dear Alison, Thank you for taking the time to share about your recent stay with us. If there is anything specific we could have done to make your stay more enjoyable, we would love to hear your feedback. We hope to welcome you again soon!

8/10 Good

Lisa

Stayed 2 nights in Feb 2024
Response from Brandi Sarver on Feb 7, 2024
Dear Lisa, Thank you for sharing about your experience. If there is anything specific we could have done to make your stay more enjoyable, we would love to hear your feedback. We hope to welcome you again soon!

10/10 Excellent

Fernando

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect! Only thing I did not like was the lack of onsite restaurant but plenty 9f choices nearby
Stayed 1 night in Jan 2024
Response from Brandi Sarver on Jan 31, 2024
Dear Fernando, Thank you for sharing about your stay with us. Unfortunately, we do not have an on-site restaurant, but we are happy to make recommendations to great restaurants in the area. We hope to welcome you again soon!

10/10 Excellent

Armando

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Stayed 1 night in Jan 2024
Response from Brandi Sarver on Jan 29, 2024
Dear Armando, Thank you for taking the time to share about your recent stay. I am glad to see you enjoyed your stay. We hope to welcome you back again soon!

8/10 Good

Celine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel interior design & staff= 5 stars; cleanliness only 4 stars due to musty/moldy odor of room (coming from bathroom?)
Stayed 2 nights in Jan 2024
Response from Brandi Sarver on Jan 29, 2024
Dear Celine, Thank you for sharing about your experience. I am so sorry there was a musty smell in your room! I spoke with housekeeping to ensure this is an isolated incident. I hope you choose to give us another chance to impress you if your travels bring you back to the area.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought it was nice to have a small kitchen in the room.
Stayed 1 night in Jan 2024
Response from Brandi Sarver on Jan 29, 2024
Dear Deborah, Thank you for sharing about your experience. I am glad you enjoyed the kitchenette in the room. We hope to welcome you back again soon!

10/10 Excellent

Soo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and neatly room
Stayed 1 night in Jan 2024
Response from Brandi Sarver on Jan 26, 2024
Dear Soo, Thank you for sharing about your experience. I am glad you enjoyed your stay with us. I have shared your feedback with the team. We hope to welcome you back again soon!

10/10 Excellent

Leslie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and very close to shopping and good restaurants.
Stayed 3 nights in Dec 2023
Response from Brandi Sarver on Jan 26, 2024
Dear Leslie, Thanks for taking the time to share about your experience. I am glad you enjoyed the location of our hotel. We hope to welcome you back again soon!

10/10 Excellent

Shane

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Brandi Sarver on Jan 22, 2024
Dear Shane, Thank you for taking the time to share about your experience. I am glad you enjoyed your stay with us. We hope to welcome you again soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
The entire staff is exceptionally attentive and professional. They are all friendly and genuinely helpful.The property is well maintained, clean and safe. It is located next to a mall and a short drive to the freeway making it very convenient. I highly recommend it.
Stayed 4 nights in Jan 2024
Response from Brandi Sarver on Jan 22, 2024
Thank you for sharing about your experience. I have shared your feedback with the team to celebrate the great guest experience we delivered. We hope to welcome you again soon.

8/10 Good

Ryan

Stayed 1 night in Jan 2024
Response from Brandi Sarver on Jan 16, 2024
Ryan, Thank you for taking the time to leave a review. We appreciate the feedback. We hope to welcome you again soon.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brandi Sarver on Jan 12, 2024
Deborah, Thank you for taking the time to leave a review. We appreciate the feedback and hope to welcome you again soon.

6/10 Okay

Abhijit

Response from Brandi Sarver on Feb 12, 2024
Dear Abhijit, Thank you for sharing about your experience with us. If there is anything specific we could have done to make your stay more enjoyable, we would love to hear your feedback. We hope to welcome you again soon!

10/10 Excellent

Chang

Stayed 1 night in Dec 2023
Response from Brandi Sarver on Jan 10, 2024
Chang, Thank you for taking the time to leave a review. We appreciate the feedback and hope to welcome you again soon.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful clean room and bath. Everything worked, Had a full kitchen...bed was wonderful, even the sofa! Absolutely nothing to complain about!
Stayed 1 night in Jan 2024
Response from Brandi Sarver on Jan 10, 2024
Martha, Thank you for sharing about your experience. I am glad you enjoyed the full kitchen, bed and sofa in the room. We hope to welcome you back again soon.

10/10 Excellent

Monicca

Stayed 1 night in Dec 2023
Response from Brandi Sarver on Jan 8, 2024
Monicca, Thank you for taking the time to share about your experience. I am glad you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Rooms were clean and well set up. An extra blanket would have been nice.
Stayed 1 night in Dec 2023
Response from Brandi Sarver on Jan 31, 2024
Dear Frank, Thank you for taking the time to share about your recent experience with us. I am glad you enjoyed your stay with us. If you choose to stay with us again, we would be happy to provide any extra blankets that you may need to make you more comfortable. We hope to welcome you back again soon.

10/10 Excellent

Leslie

Stayed 2 nights in Dec 2023
Response from Brandi Sarver on Jan 16, 2024
Leslie, Thank you for taking the time to leave a review. We appreciate the positive feedback. If there is anything specific we did that made your stay enjoyable, we would love to hear more about it.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edge of Ann Arbor Holiday Stay
Staying here was a last minute decision. We wanted to be near family during the Christmas visit. Everything was clean, nicely remodeled, great to have a sink, two burner glass-top stove, toaster, pans, dishwasher, coffeemaker. Everyone was friendly and helpful, especially when we checked in late after a long drive. The holiday spirit was on display and enhanced the stay. This is a Mariott Bonvoy connected property and I hope all TownePlace Suites are like this.
Stayed 2 nights in Dec 2023
Response from Brandi Sarver on Jan 3, 2024
Dear Eric, Thank you for sharing about your experience. I am glad to see you enjoyed the features of our in room kitchenette. I have shared your feedback with the team as a way of celebrating the great experience we delivered. We hope to welcome you again soon.

10/10 Excellent

DANNI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Clean, comfortable room. Friendly helpful staff. Would 100% return.
Stayed 1 night in Dec 2023
Response from Brandi Sarver on Jan 3, 2024
Dear Danni, Thank you for taking the time to share about your experience. I am so glad to hear you enjoyed your room and the staff was helpful. We hope to welcome you again soon.

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great set for rooms
The rooms are set up so nice with lots of room to unpack your things, and comfortable for hanging out in the room. The breakfast area offered many great choices, and it is really handy to have food, possibly forgot items, and drinks for purchase any time! I would definitely stay there again.
Stayed 2 nights in Dec 2023
Response from Brandi Sarver on Dec 13, 2023
Dear Joni, Thank you for sharing about your experience. I am so glad to hear you enjoyed the set up of your room, our complimentary breakfast, and our market! We hope to welcome you again soon.

10/10 Excellent

ALBERT JOSEPH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Nov 2023
Response from Brandi Sarver on Nov 15, 2023
Dear Albert Joseph, Thank you for sharing about your experience. I am glad to hear you enjoyed your stay with us! We hope to welcome you again soon.

8/10 Good

Bruno F.

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was nice but they let runout of toilet paper.
Stayed 3 nights in Nov 2023
Response from Brandi Sarver on Nov 15, 2023
Dear Bruno, Thank you for sharing about your experience. I sincerely apologize that you ran out of toilet paper during your stay. Our front desk has extra rolls available upon request when needed. I will speak with housekeeping to ensure there is an extra roll provided in all guest rooms when guests check in as well. I hope you choose to stay with us again so we can make this right.

10/10 Excellent

Janell

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Brandi Sarver on Nov 15, 2023
Dear Janell,Thank you for taking the time to leave a review. We appreciate your feedback. I hope to welcome you again soon.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many Strs
There just one night. Could easily stay longer. Full kitchen, very clean, comfortable bed, friendly staff. Definitely a great choice!
Stayed 1 night in Nov 2023
Response from Brandi Sarver on Nov 6, 2023
Sarah, Thank you for sharing about your experience. I am glad you enjoyed your one-night stay with us. We hope to welcome you back again soon!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, good free breakfast, and friendly staff
Stayed 1 night in Nov 2023
Response from Brandi Sarver on Nov 6, 2023
Jay, Thank you for sharing about your experience. We pride ourselves on offering a clean atmosphere and the best breakfast experience possible. We hope to welcome you back again soon.

6/10 Okay

Pamela

The initial King room I suspect was for travelers with pets (dog pillow on couch) and smelled of heavy perfumed carpet/room deodorizer that immediately triggered an allergic reaction. I contacted the desk and was moved to a double Queen. Much better room until I tried to go to sleep the first night at 10:30 and was kept awake by heavily footed people on the floor above until they finally quieted down about 11:45. They were up at it again at 5:30 AM. Fortunately the next night was better. The climate control system operated well but the fan was too quiet to provide sufficient white noise to cover outside of room noises such as that described above. The room itself was clean with the cleaning staff making great efforts to make artistic flowers with tissue and towels. The room also had a full sized refrigerator, and decent kitchen allowing one to prep a full meal if desired. Breakfast was OK but nothing was really available to take hot food “on the go” in terms of plates or utensils which I would have really liked. I settled for yogurt cups and used a spoon of my own I had in my car. It was really designed to be sit-down dining only. Exterior of hotel was well lit and maintained and I felt safe traveling as a single woman.
Stayed 2 nights in Oct 2023
Response from Brandi Sarver on Oct 30, 2023
Dear Pamela, Thank you for taking the time to share about your experience. I am sorry to hear about your issues during your stay. I am glad we were able to get you moved to a new room. I have shared your feedback with the team to ensure the necessary guidelines are in place to prevent any of the issues you experienced during your stay from happening again. We hope to welcome you again soon.

10/10 Excellent

E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Bran on Oct 30, 2023
Dear E, Thank you for taking the time to share about your experience. I am glad you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Joel

Traveled with partner
Liked: Staff & service
The staff was the best we've ever had
Stayed 4 nights in Oct 2023
Response from Brandi Sarver on Oct 26, 2023
Joel, Thank you for taking the time to share about your experience. We truly have an amazing staff here. Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. We hope to welcome you back again soon.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Brandi Sarver on Oct 19, 2023
Arthur, Thank you for taking the time to share about your experience. I am glad you enjoyed your stay with us. We hope to welcome you back again soon!