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Reviews of Hilton Garden Inn Ann Arbor

3 out of 5
Hilton Garden Inn Ann Arbor
1401 Briarwood Cir, Ann Arbor, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 512 out of 764 reviews" "
Rating 8 - Good. 185 out of 764 reviews" "
Rating 6 - Okay. 46 out of 764 reviews" "
Rating 4 - Poor. 13 out of 764 reviews" "
Rating 2 - Terrible. 8 out of 764 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and convenient
Stayed 1 night in May 2024

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Clean room, comfortable bed. Very good value for money
Stayed 1 night in May 2024
Response from Jason on May 20, 2024
Thank you Renee look forward to seeing you again

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in May 2024
Response from Jason on May 20, 2024
we loved having you

10/10 Excellent

Hyun Jin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool. It’s very kids friendly. And the property is very spacious. We enjoyed it very much. Only thing is breakfast wasn’t too impressive.
Stayed 2 nights in Apr 2024
Response from Jason on May 1, 2024
Thank you for staying with us we look forward to seeing you again.Jason

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Justice on Apr 23, 2024
Thank you for the 5/5 rating Cheryl, we hope you can stay again soon. Safe travels!

10/10 Excellent

Eswara, Greenville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located close to the highway and also Michigan University campus. The staff were very friendly. The reception team - both the lady and person were ready to accommodate our request for late checkout. The Breakfast supervisor was also very friendly and good. Very good hotel to stay with family.
Stayed 2 nights in Apr 2024
Response from Justice on Apr 23, 2024
Thank you for the rating and feedback Eswara. I'm glad you enjoyed your stay with us. Please come back again soon, take care and safe travels.

8/10 Good

Jeanne

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Justice on Apr 17, 2024
Thank you for the rating Jeanna, we hope you can stay again soon. Safe travels.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was convenient to all things Ann Arbor. Facility was very clean with good amenities. Our biggest complaint was the rooms did not have any USB plugs to charge phones overnight and we did not bring a brick with us.
Stayed 1 night in Apr 2024
Response from Justice on Apr 11, 2024
Thank you for the rating and feedback Amanda, we appreciate you for taking time out to share your experience with us. We hope you can stay again, have a wonderful rest of your week.

10/10 Excellent

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and assisted with anything we needed. The kids liked the pool area with the part for smaller children to play in. Room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Justice on Apr 9, 2024
Thank you for the rating and feedback Richard, glad to hear your family enjoyed their time! Stay again soon, take care.

10/10 Excellent

laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Justice on Apr 9, 2024
Thank you for the 5/5 rating Laurie, have a great day!

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my kiddo for a birthday weekend. The stay was pleasant only downfall was that we needed to request towels in the pool area. Room was nice and clean
Stayed 1 night in Mar 2024
Response from Justice on Apr 4, 2024
Thank you for the rating and feedback Joyce! We hope you can stay with again. Have a wonderful day.

10/10 Excellent

MELISSA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pool for kids
Stayed 1 night in Mar 2024
Response from Justice on Apr 4, 2024
Thank you for the review Melissa! We hope you can stay again. Have a great rest of your week.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Justice on Apr 2, 2024
Thank you for the 5/5 rating William. We're glad to hear you enjoyed your stay with us. Please stay again soon, have a wonderful day!

8/10 Good

Charlotte

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful hotel, my kids loved the pool area!
Stayed 1 night in Mar 2024
Response from Justice on Apr 2, 2024
Thank you so much for the kind words Charlotte! We're glad to hear your family enjoyed their stay. We hope you can come again! Safe travels.

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Justice on Mar 26, 2024
Thank you for the rating Evan, safe travels!

8/10 Good

Kevin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a very nice hotel. The pool was geared towards kids which was great seeing how I have 4 under 8, but did wish it had a hot tub as well. Water was alittle cold and the tile around the pool got very slippery. It also would have been really nice for the some of the breakfast options to have been included in stay but they had three options all which seemed alittle pricey with no discounted price for small kids. Overall we were happy with the stay.
Response from Justice on Mar 27, 2024
Thank you for the rating and feedback Kevin. We appreciate you for choosing to stay with us. We hope you can stay again and have an even better experience. Have a great rest of your week!

6/10 Okay

Erik, Hillsdale

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Justice on Mar 8, 2024
Hi Erik! Thank you for leaving us a review. We hope you can stay again and have a better experience. Safe travels.

10/10 Excellent

Tammy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the oool area for kids. Wish pool was warmer. No way it was 86 degrees as posted.
Stayed 1 night in Mar 2024
Response from Justice on Mar 6, 2024
Thank you for the rating and feedback Tammy! We're glad to hear you enjoyed the pool. Have a great rest of your week!

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top-notch clean
Beautiful hotel with exceptional cleanliness. This will be our choice for the future when visiting AA.
Stayed 1 night in Feb 2024
Response from Justice on Feb 27, 2024
Thank you for such a nice review Glen! Happy to hear we can be your home-away-from-home when you're in the city! Safe travels.

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be returning to this hotel!
This hotel was very clean. The front desk staff at check-in and check-out were very friendly. We checked in pretty late, but the staff person at the front desk was still smiling, very welcoming, and offered us additional bottles of water for our room. I also love that it is a pet-friendly hotel (even though we didn't have our 4-legged family with us). Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from Justice on Feb 27, 2024
Hi Leah, thank you very much for the review! Very happy to hear your check-in went so well, we hope you can come back again soon with your 4-legged family! Have a wonderful week.

2/10 Terrible

Kaiden

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Justice on Feb 27, 2024
Hi Kaiden! Thank you for the rating, I'm sorry to hear your stay did not go very well. Let us know if we can help in anyway. Take care!

6/10 Okay

Krystal

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Justice on Feb 27, 2024
Thank you for the rating Krystal!

10/10 Excellent

Breia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Ann Arbor Hotel
The AGM that worked on Wednesday 2/21 in the afternoon was amazing. Heather at the bar was also great. The hotel was absolutely lovely. Better than expected, and I’ve stayed at a lot of Hilton branded hotels. This one definitely exceeded expectations. It is in a great location as well. The bar cocktails are absolutely wonderful if you want to sit and relax before heading back to your room. The woman at the front desk in the morning (Rhea) was also super friendly, and had the coolest earrings. Highly recommend this hotel if you are in the area.
Stayed 1 night in Feb 2024
Response from Justice on Feb 27, 2024
Hi Breia! Thank you for such a nice review and also for leaving some photos. We're glad you enjoyed your stay with us and had such great interactions with the staff. We hope you can stay again soon, take care!

8/10 Good

Kirk

Traveled with group
Liked: Cleanliness, staff & service, amenities
Clean and close to restaurants
Stayed 2 nights in Feb 2024
Response from Justice on Feb 21, 2024
Thank you for the review Kirk! We hope you can stay again soon, take care!!

10/10 Excellent

Meri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only spent one night so didn't spend a lot of time at the hotel, but we were very pleased with the staff, who were very friendly. The room was clean and spacious and we liked having the microwave and mini fridge in our room.
Stayed 1 night in Feb 2024
Response from Justice on Feb 13, 2024
Thank you for such a nice review Meri! We're very happy to hear you had such a good experience with the staff and amenities at our property. We hope you can come back again soon. Enjoy your week!

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Justice on Feb 13, 2024
Thank you for the 10/10 rating Ashley, have a wonderful day today!

8/10 Good

Anne

Stayed 4 nights in Jan 2024
Response from Justice on Mar 21, 2024
Thank you for the rating Anne!

10/10 Excellent

Tyson, Caro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Justice on Feb 7, 2024
Thank you for the rating,Tyson! We appreciate you for choosing to stay with us.

10/10 Excellent

Mirza Ishrat

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good experience staying at this hotel.
Stayed 1 night in Jan 2024
Response from Justice on Feb 2, 2024
Thank you Mirza! Very glad to hear you enjoyed your stay, we hope you can come back again soon. Take care!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and restaurant staff were exceptional!
Stayed 1 night in Jan 2024
Response from Justice on Jan 27, 2024
Thank you for the rating and kind words Kelly! We hope you can come back again, have a great day.

6/10 Okay

Marchelle

Business traveler, Traveled with partner
Disliked: Cleanliness
The check in staff was supportive. We had to change rooms because the initial room was dirty. Limited food options.
Stayed 2 nights in Dec 2023
Response from Justice on Jan 27, 2024
Hi Marchelle! Thank you for your review. I'm sorry to hear that the check-in experience did not go too well, I hope the front desk was able to make this right for you. We hope you can stay again and have a better experience. Take care!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justice on Jan 23, 2024
Hi Anne! Thank you for leaving us a review, we hope you can stay again. Take care.

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justice on Jan 16, 2024
Thank you for the rating Steven! We hope you can stay again, take care.

8/10 Good

Nasim

Traveled with partner
Amazing staff very friendly and helpful, anytime.
Stayed 1 night in Jan 2024
Response from Justice on Jan 13, 2024
Thank you so much for the rating and kind words Nasim, we hope you can stay again soon. Safe travels!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Justice on Jan 13, 2024
Thank you for the 10/10 rating Christopher! We appreciate you for choosing to stay with us.

10/10 Excellent

Faye H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Justice on Jan 11, 2024
Thank you for the 10/10 rating Faye! Please stay again soon, take care.

6/10 Okay

Teresa

Liked: Cleanliness, property conditions & facilities, room comfort
The employee who was working the bar at night time was not very nice or pleasant. Made me feel that I was inconveniencing her by ordering food.
Stayed 1 night in Jan 2024
Response from Justice on Jan 9, 2024
Hi Teresa! Thank you for the rating and feedback, I'm sorry to hear you didn't have a great interaction with our bar staff. We will be following up on this! We hope you can stay again. Take care.

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been here a bunch of times but we really enjoyed our time this year. The staff was great!
Stayed 1 night in Jan 2024
Response from Justice on Jan 9, 2024
Hi Carrie! Thank you for the 10/10 rating. We appreciate you for choosing to stay with us, we hope you can come back again soon. Take care.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Justice on Jan 9, 2024
Thank you for the 5/5 star rating Jason! We're glad you enjoyed your stay with us. Have a wonderful day!

4/10 Poor

Caytiejayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justice on Jan 9, 2024
Hello! Thank you for your review. I'm sorry your stay didn't go too well, please let us know if there's anything we can assist you with. We hope you can stay again, take care.

10/10 Excellent

Nicole

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself was very nice, well kept and very clean. They had all the amenities you would need. The pool was very warm and kid friendly. The only problem we had, were the guests above us. They let their kids run up and down the hallway and in their room until 12am then again at 9am. We complained, but the staff didnt do anything about it. When we said something, they said they will get to it when they can and its because they have a lot of kids which is not a good excuse. Other than that we had a great stay and would recommend.
Stayed 1 night in Dec 2023
Response from Justice on Jan 4, 2024
Hi Nicole! Thank you for the 5/5 rating and review, we appreciate it a lot. We're glad to hear your family enjoyed their time at the pool. I am sorry about the noise disturbances from other guests, we do hope you can come back again and we give you a better experience!

8/10 Good

Alyssa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Justice on Feb 2, 2024
Thank you for the rating Alyssa!

10/10 Excellent

Cathie

Traveled with family
Liked: Amenities
Wonderful staff, pool was fun, rooms were clean. Breakfast was not worth the price. Went elsewhere for breakfast.
Stayed 1 night in Dec 2023
Response from Justice on Jan 4, 2024
Thank you for the 5/5 star rating Cathie, we do appreciate your feedback and hope you can stay again soon. Take care!

10/10 Excellent

Therese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staycation
Excellent stay cation to use the kiddie pool and get away during kids Xmas break. Microwave and in room fridge appreciated for cost savings as breakfast was pricey. Pool was toddler and up to age 8 perfect. Not a pool for older kids or adults. Nice fitness center.
Stayed 2 nights in Dec 2023
Response from Justice on Jan 4, 2024
Thank you so much for the 10/10 rating Therese, we're glad to hear you and your family enjoyed the amenities. We hope you can come back again soon for another staycation. Happy New Year!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Justice on Feb 2, 2024
Thank you so much for the rating David.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UM hospital visit
Excellent room. Comfortable beds. Clean, quiet hotel. Easy to find. Friendly staff.
Stayed 1 night in Dec 2023
Response from Justice on Jan 4, 2024
Thank you for the 10/10 rating and kind words Michelle! Safe travels.

8/10 Good

Caroline C.

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Justice on Jan 27, 2024
Thank you for the rating Caroline, we hope you can stay again soon!

8/10 Good

Caroline C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was pleasant. Did not purchase the breakfast. WiFi was not very good in my 2nd floor room and took several tries to connect. Different employees all told me the WiFi was spotty in areas. One even suggested I call hotel tech support myself and when I did call the number provided, I was connected to Hilton internal system support which was of no help. So I gave up and tried again the next day and another employee ended up giving me a separate code which eventually worked. No one seemed very concerned or surprised.
Stayed 1 night in Dec 2023
Response from Justice on Jan 4, 2024
Hi Caroline, thank you for the rating and feedback! I'm sorry to hear there was difficulty getting connected to the Wi-fi, we will be sure to follow up with our guest service agents on troubleshooting this issue. We hope you can stay again soon, safe travels and happy new year!

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Justice on Dec 14, 2023
Thank you for the 5/5 star rating Dale! We hope you can stay again soon. Take care.

10/10 Excellent

Daniel, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Justice on Dec 8, 2023
Hi Daniel! Thank you for the 5/5 rating. We're glad to hear you enjoyed your time. Please stay again soon!