Desk, laptop workspace, blackout drapes, iron/ironing board
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Reviews of Comfort Inn & Suites University South

2.5 out of 5
Comfort Inn & Suites University South
3501 S State St, Ann Arbor, MI

Reviews

8.0

Very Good

Rating 10 - Excellent. 402 out of 1006 reviews" "
Rating 8 - Good. 349 out of 1006 reviews" "
Rating 6 - Okay. 140 out of 1006 reviews" "
Rating 4 - Poor. 67 out of 1006 reviews" "
Rating 2 - Terrible. 48 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Liked: Property conditions & facilities
.
Stayed 1 night in May 2024

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and area.
Stayed 2 nights in May 2024

10/10 Excellent

Elmer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off the interstate and close to the university activities.
Stayed 3 nights in May 2024

6/10 Okay

Jill, leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

allen

Traveled with family
Liked: Cleanliness, amenities
Easy check in and very nice stay
Stayed 1 night in May 2024

6/10 Okay

Robert

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was tired. It was obvious that local management was forced to "do the best you can" without spending any money to actually keep the property up. Handwritten signs were posted with cellophane tape in the elevators, etc.
Stayed 3 nights in May 2024

10/10 Excellent

Barbara J.

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to U of M Hospital was great. The young gentleman at the reception desk asked if we had any requests, & I told him a room by the pool would be great. He changed where he previously had our room & gave us a room near the pool. Very nice! Good breakfast & easy checkout.
Stayed 1 night in May 2024

6/10 Okay

Linda

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great. Needed several maintenance issues fixed.
Stayed 3 nights in May 2024

10/10 Excellent

Edwin

Stayed 1 night in Apr 2024

10/10 Excellent

guangqing

Stayed 3 nights in May 2024

10/10 Excellent

Bessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and great breakfast!
Stayed 1 night in May 2024

10/10 Excellent

Christopher

Stayed 1 night in May 2024

6/10 Okay

Robert B.

Stayed 2 nights in Jul 2023

10/10 Excellent

Megan

Traveled with family
Liked: Staff & service, amenities
Stayed one night. Beds, bathroom and room was clean. Carpet worn in spots. All in all not a bad stay. Would stay again.
Stayed 1 night in Apr 2024

2/10 Terrible

John L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a Hilton Honors member and this happened to me. Tried to book with them a month ago online when my father went into the hospital and the website screwed it up so I called and the nightly rate went up. Booked with them for my father's funeral online and it booked me for two nights instead of the 5 I needed and scheduled me for the end of May instead of next week. I called and it was straightened out, and the rate went up. After the first call to fix my reservation I was told i should have booked online for the cheaper rate and they apologized because they knew there was a glitch in their website. Same thing this time. When I called to complain they hung up on me when I asked why I should remain a Hilton Honors member and use Hilton hotels every again. I'm keeping the reservation because of my father's funeral, after this trip I'm canceling my Hilton Honors membership and will never use Hilton again!
Stayed 1 night in Apr 2024

10/10 Excellent

Rocco

Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and in close proximity to the University. Also, the gentleman that checked us in was very professional. Breakfast was great, overall a great stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Yijia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for staying over night.
Stayed 3 nights in Apr 2024

8/10 Good

andrew

Stayed 1 night in Mar 2024

10/10 Excellent

Alysia

Liked: Cleanliness
Very nice front desk lady
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and accommodating, particularly locating us on the 1st floor as my daughter just had eye surgery and would have had difficulty with stairs. Breakfast was great, very clean. Staff ensured all menu items were available, never running out.
Stayed 1 night in Mar 2024

4/10 Poor

Carlton

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Location is good, room was dirty and shower head was broken. Also had to move cable box to another outlet because the outlet it was plugged into was bad.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Joyce

Stayed 3 nights in Feb 2024

2/10 Terrible

Donald

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No maid service even after respected requests. Rude staff. Noisy, unsafe feeling.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean
Awesome hotel. I've never seen such an immaculate hotel. The beds and pillows are great and breakfast has decent choices. Ive stayed here a few times and am booked to stay again this weekend. The location is perfect.
Stayed 1 night in Feb 2024

6/10 Okay

Aman Pradeep

Business traveler
The receptionist was rude and charged me $25 taxes extra for coming 30 minutes early, even though the property was pretty empty
Stayed 2 nights in Feb 2024

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Amenities
It was very nice and clean
Stayed 1 night in Feb 2024

10/10 Excellent

kimberly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin staff (7pm) was extremely friendly and helpful.
Stayed 1 night in Feb 2024

8/10 Good

Brittney

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Easy check in, clean room, okay for the price
Stayed 1 night in Jan 2024

10/10 Excellent

Martha

Business traveler, Traveled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Corina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful!! Thankful for hot food!
Stayed 1 night in Jan 2024

8/10 Good

Allan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great to shopping & U of M
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay!
Stayed 2 nights in Dec 2023

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kaleah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet stay.
Stayed 2 nights in Dec 2023

6/10 Okay

CHRISTOPHER

Traveled with family and small children
Liked: Cleanliness
Highlights were the breakfast and cleanliness of the room and beds. Certain staff lacked hospitality. It seems to be an older property that has had minor upgrades. We were visiting family all day and just using it to sleep and shower. It served that purpose. It matched expectations for its price point.

8/10 Good

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Every time I’ve stayed at this property the hot tub is out of order. This is very inconvenient since it’s one of the reasons I choose a property. I feel this should be added to the site.
Stayed 1 night in Dec 2023

8/10 Good

Kaye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
The room was very clean and quiet .The bed and pillow was very comfortable. Breakfast was good. Everything is fine. Nothing to complain.
Stayed 3 nights in Dec 2023

8/10 Good

Mary

Stayed 2 nights in Dec 2023

10/10 Excellent

Hong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice price
Stayed 1 night in Dec 2023

6/10 Okay

Tina

Liked: Cleanliness, amenities, property conditions & facilities
Extremely clean and quiet. I checked in at 1:30 and the front desk person was not friendly or welcoming at all. I had the same experience with her on my previous visit. A smile or greeting would go a long way.
Stayed 1 night in Dec 2023

10/10 Excellent

Larry Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay started off on the wrong foot because I had forgotten my wallet and the receptionist was adamant that I could not check in with out my ID. Luckily my wife was able to use her ID and check in with a new reservation. Plus I am wheelchair bound so we asked for a handicap room which she immediately fulfilled my request. After a good nights sleep I realized that the receptionist was 100% correct in denying me a room and I apologized to her for my behavior the previous day. Our stay was perfect and most comfortable and I would book here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

rameshbabu

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good.
Stayed 1 night in Dec 2023

10/10 Excellent

Lenore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hai Yen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, friendly staff
Stayed 3 nights in Nov 2023

8/10 Good

WIRA, Poughkeepsie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and the price was good

8/10 Good

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023