6/10 Okay
Vicki
Traveled with family
Apr 28, 2024
Liked: Cleanliness, amenities
Check-in was terrible. Arrived at 2:15 pm and asked to check in early and told "No I can't do that and your room won't be ready until 3:30pm, maybe 3:20, she's fast." Then she left the check-in area. Told her that we had to be somewhere by 3. We came back at 3, which is when check-in is suppose to occur and she still didn't have a clean room for us. She left again. Another much nicer woman started her shift and was very helpful in trying to find us another room. Then the first woman came back and told her she couldn't move us to another room, so the second woman went to check on our room herself. The first woman left the hotel??? We finally were able to get into our room at 3:30, the floors were still wet in the entry and the bathroom, but the room was clean. The woman working the breakfast area was very nice and very friendly. We were gone for most of the day, returned to our room at 8 pm and the room had not been touched, no bed made, no fresh towels, nothing. My husband went to the front desk and was told that "you have to tell them during check-in if you want daily maid service"???? No signs anywhere, nothing on the online check-in states anything about informing the hotel that we wanted daily maid service. She gave my husband a pile of towels. We were not impressed by this hotel.
Vicki
Stayed 2 nights in Apr 2024