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Reviews of Santa Ana Star Casino Hotel

3 out of 5
Santa Ana Star Casino Hotel
54 Jemez Canyon Dam Rd, Bernalillo, NM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2800 out of 3761 reviews" "
Rating 8 - Good. 592 out of 3761 reviews" "
Rating 6 - Okay. 195 out of 3761 reviews" "
Rating 4 - Poor. 85 out of 3761 reviews" "
Rating 2 - Terrible. 89 out of 3761 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed by ALL the staff. My room was clean and comfortable. Everyone was super friendly and helpful. Especially enjoyed the Bell hop 🙂
Stayed 7 nights in May 2024

10/10 Excellent

Mike

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really nice property, will stay there next time we are passing through.
Stayed 1 night in May 2024

10/10 Excellent

Emilio

Liked: Property conditions & facilities
Convenient
Stayed 3 nights in May 2024

10/10 Excellent

Daniellee

Liked: Cleanliness, amenities, property conditions & facilities
Good as always
Stayed 1 night in May 2024

10/10 Excellent

Vanessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient andkid friendly
Stayed 2 nights in May 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Spacious room and comfortable beds. Highly recommend his hotel
Stayed 1 night in May 2024

10/10 Excellent

Heather, Wheaton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Front Desk Shift Manager on May 24, 2024
Dear James,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Maria Camille

Friendly staff, nice clean rooms and very quiet
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 24, 2024
Dear Maria,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 4 nights in May 2024

10/10 Excellent

Donald

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place and the slots paid
Stayed 1 night in May 2024

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and very comfortable.
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 24, 2024
Dear Shari,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Merton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay
Stayed 2 nights in Mar 2024

10/10 Excellent

MyKala

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, friendly at the front desk, food was good didn’t have to go out to eat had it all there. Love to stay there has been our 3rd time. What I didn’t like is that the elavater was broken and I get very nervous. Just think of having to walk down the stairs my knees. Had surgery on one.
Stayed 1 night in May 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk Shift Manager on May 24, 2024
Dear Gilbert,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Its beautiful place very calm beautiful clean ready to go back theur again here soon. This tome a family vacation we stayed theur because my daughter had her softball tournament..but really enjoy it . Only thing is im.still.waitin on my deposit u put its been a week and i still hsvent seen it back into.my.acxount . .
Stayed 1 night in May 2024

10/10 Excellent

Roger, Taos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was convenient
Stayed 1 night in May 2024

2/10 Terrible

David

Business traveler, Traveled with family
Had an intoxicated person past 10 pm who caused a disturbance in our hallway. Security was NOT helpful and rude. We will not be back!
Stayed 1 night in May 2024

10/10 Excellent

dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 2 nights in May 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay, very clean and comfortable, event was close by.
Stayed 1 night in May 2024

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 1 night in May 2024

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Tinisha, Land O Lakes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their service went above and beyond. Their rooms were beautiful.
Stayed 1 night in May 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ruby, Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would certainly stay here again! Very nice
Stayed 2 nights in May 2024

10/10 Excellent

Craig, Albuquerque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Mountain View with easy parking. Everything shuts down way to early for any real late night fun n very limited on where to eat.
Stayed 1 night in May 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024

8/10 Good

Rebecca

Traveled with family
It’s a nice hotel and good value. The casino is pretty large by Indian casino standards. Not a great selection for breakfast. The sports bar is the only sit-down restaurant with not a big selection. The Mesa Grille has some breakfast options but doesn’t open until 11 AM. The hot water in the room needs work. The sink “hot” water is very tepid. Same with the shower, and I had the shower temperature control lever set all the way to “hot” and it was only lukewarm. My brother’s room across the hall was the same way.
Stayed 2 nights in May 2024

10/10 Excellent

Carolina S.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful big rooms , very comfortable bed and nice shower.
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 16, 2024
Dear Carolina,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

Rachele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time I stayed at this property for a wedding nearby. I liked my stay. The property was clean, conveniently located, and the staff friendly. I loved the fact that the casino is smoke free.
Stayed 3 nights in May 2024
Response from Front Desk Shift Manager on May 16, 2024
Dear Rachele,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Terry

Traveled with partner
Liked: Amenities
Very beautiful rooms. Great staff at check in and out. Definitely will stay here again.
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 16, 2024
Dear Terry,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Shift Manager on May 16, 2024
Dear David,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 16, 2024
Dear David,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

Wanda

Traveled with partner
Only negative is the shower was either scalding hot or ice cold…. Could not get it to stay a consistent temperature. Otherwise- we enjoyed the room and the hotel.
Stayed 2 nights in May 2024
Response from Front Desk Shift Manager on May 16, 2024
Dear Wanda,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

WILLA

Traveled with family
Liked: Property conditions & facilities
Only bad thing was gift shops were often closed/ no room service
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 16, 2024
Dear Willa,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I’ve stayed and elevators were not working.
Stayed 2 nights in May 2024
Response from Front Desk Shift Manager on May 16, 2024
Dear Susan,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Know that we are staffed 24 hours a day and are available to respond to your requests always.Your candid review will be forwarded to proper departments and we thank you for your feedback.

6/10 Okay

Avonne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was not great
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 12, 2024
Dear Avonne,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Know that we are staffed 24 hours a day and are available to respond to your requests always.Your candid review will be forwarded to proper departments and we thank you for your feedback.

10/10 Excellent

Bennie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food at this resort is excellent
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 12, 2024
Dear Bennie,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Rio Rancho
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 11, 2024
Dear Carl,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

8/10 Good

Beverly A

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything went just perfect with our stay there. I believe really the only issues that we had were the elevators were broken there was only one working elevator and when we took a shower the water would roll out from underneath the showered glass door and get everywhere so we were constantly cleaning that up. But everybody there was fantastic and we just really liked it. Thank you so much.
Stayed 2 nights in May 2024
Response from Front Desk Shift Manager on May 11, 2024
Dear Beverly,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! We loved the extra security measures taken in the parking lot and getting to the rooms! The room was very clean and the beds were comfortable! We would stay again
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 12, 2024
Dear Kelly,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Yay
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 12, 2024
Dear Miranda,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was nice
Stayed 2 nights in May 2024
Response from Front Desk Shift Manager on May 12, 2024
Dear Patrick,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we had more time to enjoy the property.
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 11, 2024
Dear Josie,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Gabriel

Traveled with partner
Great Room
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 9, 2024
Dear Gabriel,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Janelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, the casino area was much larger than it looked upon walking in, food options aren’t fabulous, but the rooms were nice and spacious.
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 9, 2024
Dear Janelle,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything has been good for my first stay here and comfortable
Stayed 1 night in May 2024
Response from Front Desk Shift Manager on May 9, 2024
Dear Andrew,Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.