2/10 Terrible
Christine
May 17, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The desk attendant was the only helpful aspect, and I am thankful for her consideration, as well as the other attendant alongside her. My radar went up upon arrival at the Ramada. There were people loitering under the awning over the entryway, as well as in the entryway itself. One of the persons outside was drinking beer from a large, clear cup. Inside, the music coming from whatever large room on the bottom floor was extremely loud. The desk attendant said that a graduation party was going on at the hotel. I wish I had been made aware of that upon booking. I asked if it was quiet upstairs, and they assured me it would not be an issue. They put me on the 7th floor. While the music was not blaring up there, unfortunately the Albany highway noise was very loud, and it was evident that even earplugs may not help adequately. It was also the case that several of the cleanliness and condition factors of the room itself were usually off-putting. I finally decided to re-pack anything I had opened up from my belongings, and to ask the front desk if I was obligated to stay, or if I could have a refund. Once outside, certain guests were out of control, and the police came to address the situation. It was late, and difficult to ultimately waste 90 min at that hour checking back out and trying to identify another place to stay, but I was glad to have done so. Hopefully Ramada Albany will put some funds toward cleaning up their hotel & improving their guest stay experience for the future.
Christine
Stayed 1 night in May 2024