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Reviews of The Signature Haven

2.5 out of 5
The Signature Haven
East Legon, Accra, Greater Accra Region

Reviews

8.2

Very Good

Rating 10 - Excellent. 33 out of 57 reviews" "
Rating 8 - Good. 10 out of 57 reviews" "
Rating 6 - Okay. 5 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 7 out of 57 reviews" "

8.6/10

Cleanliness

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Oseyemi

Liked: Cleanliness, amenities, property conditions & facilities
The information about the space is inaccurate. Definitely more than 32 sq ft.- possibly wrong units. The Picture and the descriptors used: Deluxe, Studio and Suite are an overestimation. It is simply a studio. Telling it as it is reduces the shock you get when you are shown your room. My balcony was unusable as it has been converted to store broken furniture. Just discard the spoilt chair and keep the mops et al elsewhere
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Very nice Property and host response time was quick.
Stayed 4 nights in May 2024

2/10 Terrible

Kwabena

Traveled with family
Disliked: Cleanliness, property conditions & facilities
BEWARE. FRAUD SCAM ALERT WITH COMPANY. I would avoid this company. These listings are fake. Basically they listed a property that is not available to lure you in with the pictures. After you pay Expedia they call you and tell you the place they have is not available and then they take you to a completely different property which is cheaper and pocket the difference. If you confront, they switch off their phone line and then they refuse the refund because Expedia has this ridiculous policy that they need permission from the person robbing you to refund your money. Go figure. I hardly write reviews but I took the time to write this to save people. This prices listed here are far lower than the actual going rate at the facility. So it is a gimmick to lure you in. Call the facility directly and get your room from the actual front desk. It may cost a little more but you will be safe
Stayed 3 nights in May 2024
Response from Selassie on May 21, 2024
Mr. Kwabena, it’s quite unfortunate you feel this way after an alternative at par with what you expected was provided you due to technical issues which was well explained to you. All the rooms advertised online are available and from many reviews you have seen, 99% of the lovely people we host enjoy perfect customer experience.We will welcome you once again to have a feel of the premium service we offered you and will continue to offer you anytime you book.

4/10 Poor

Kwame

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Poor customer service, they don't get with you. This is various agents owing this property so you need to be prepared to wait for a while and they don't communicate with you. Customer service is very very poor and bad.
Stayed 2 nights in May 2024

4/10 Poor

ameyaw

Liked: Cleanliness, amenities, property conditions & facilities
I didn't like how i was moved out of my room my time was not up for check out. Very poor.
Stayed 1 night in May 2024

10/10 Excellent

Annette

Liked: Cleanliness, property conditions & facilities
Stayed 13 nights in Apr 2024

6/10 Okay

Ade

Stayed 3 nights in May 2024

10/10 Excellent

Roger

Liked: Cleanliness, amenities, property conditions & facilities
The entire staff, front desk, Vida, security guard Salume. They were outstanding and courteous. The pharmacy staff, the small deli, everyone was very warm. I had sprained my rigjt ankle before arriving to Ghana. They ensured that I was ok. The night crew called an uber for me to go to the airport this morning.
Stayed 3 nights in Apr 2024
Response from Selassie on May 16, 2024
Thanks for your amazing feedback. It is great experiences like this that keeps us striving to do more for our beloved guests. We serve because you believe in us.See you again soon. Cheers.

10/10 Excellent

Eleanor

Liked: Cleanliness, property conditions & facilities
Loved it!
Stayed 1 night in Apr 2024

10/10 Excellent

NURUDEEN, Jersey City

Liked: Cleanliness, property conditions & facilities
Perfect peace and serenity
Stayed 1 night in Apr 2024

10/10 Excellent

kofi

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The neighborhood around the Properties look nasty dairy. Don’t deserve to be around them. Property management have to look into that
Stayed 5 nights in Apr 2024

10/10 Excellent

kofi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Around hotel need to be fixed
Stayed 1 night in Apr 2024

10/10 Excellent

Jeftha

Liked: Cleanliness, amenities, property conditions & facilities
Nice, safe, good customer service. Frequent house keeping. Love it. Everyone here is nice. Will definitely come back again.
Stayed 5 nights in Apr 2024

6/10 Okay

raphael

Stayed 1 night in Apr 2024

8/10 Good

Edmund

Liked: Cleanliness, property conditions & facilities
Lovely place, I’ll definitely stay again Just hope I’ll get better check in experience
Stayed 1 night in Apr 2024

10/10 Excellent

Isaac

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and cozy
Stayed 1 night in Apr 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Easy accessibility
Stayed 2 nights in Apr 2024

10/10 Excellent

Emmanuel

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

2/10 Terrible

Abdul

I didn’t like that fact that I got there and didn’t have a reservation there. I had to be directed to another apartment and kept calling the agent. It’s took me two hours to get into a room that I’ve booked and paid almost two weeks before my travel. It’s an extremely disappointing experience
Stayed 1 night in Mar 2024

6/10 Okay

Alfred

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice; however, I was charged $15 extra for arriving 1 1/2 hours early, and, according to the agent I was given an updated accommodation that I did not ask for. I did not appreciate the extra charge. I felt taken advantage of because, although I would have been charged for backing out of the booking at this point, the owner could charge extra without any repercussions. Also, being unfamiliar with the area and needing public transportation it would have been difficult to find another place. Lesson learned! Not booking with Signature Haven again. I’ll book a hotel. They are more accommodating!
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Victor, Victorville

Stayed 2 nights in Mar 2024

10/10 Excellent

Abubacar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view was amazing.. I recommend it to anyone
Stayed 3 nights in Mar 2024

8/10 Good

Mohamed

Traveled with partner
Lovely place to be
Stayed 1 night in Mar 2024

10/10 Excellent

Richmond

Liked: Cleanliness, property conditions & facilities
Serene and beautiful environment
Stayed 1 night in Mar 2024

6/10 Okay

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Really poor customer service. Got there and had to wait for an hour because they didn’t have any details of my reservation. This wasn’t helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Amram, Bronx

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Beautiful scenery clean and love the space .
Stayed 1 night in Feb 2024

10/10 Excellent

james adu

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Edward, Freetown

Liked: Cleanliness, property conditions & facilities
I will recommend this property to anyone traveling to Accra, Ghana for business or tourism purposes. It’s a fantastic property in a classy neighborhood.
Stayed 2 nights in Feb 2024

2/10 Terrible

BENDU, ramsey

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
customer service is horrible. could not check in me for more than 3 hours. kept sending me from location to another all at my own expense. these Accra Luxury apartments are very terrible at customer service
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Anyone visiting Ghana, this is the first place of choice. If you go anywhere else, you are missing out. The mall is across the street with everything, transportation access to get around the entire Ghana is a stone throw away, meaning walking distance. The place is immaculate. The people are very nice and whenever it comes to customer service, Ghanaian or I should say that Africans should teach us Americans customer service because our people don't know it well as good as what I've experienced throughout my travel in many parts of Africa. This place is the best.
Stayed 1 night in Feb 2024

10/10 Excellent

Jonas

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Edmund

Traveled with partner
Property has no restaurant
Stayed 5 nights in Jan 2024

10/10 Excellent

Kofi

Traveled with group
Liked: Cleanliness, room comfort
I enjoyed my stay
Communication especially was 100% every other thing too was great… very clean rooms and nice apartment. I think the only issue is that sound from the rooms go out easily. But that’s not a big deal I guess.
Stayed 1 night in Jan 2024
Response from Selassie on Jan 21, 2024
Thanks for your feedback. We are glad staying with us leaves you with a smile.We anticipate your next stay to give you more delectable experience.

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Jan 2024

10/10 Excellent

Faruq

Stayed 1 night in Jan 2024

10/10 Excellent

Faruq

Liked: Cleanliness, room comfort
They were fully booked but came through with a nice unit. The security here is brilliant. Not too much to become cumbersome , not too little to feel vulnerable
Stayed 1 night in Dec 2023
Response from Selassie on Jan 21, 2024
Your feedback is well appreciated. We are always at your disposal for a splendid and secured stay.

10/10 Excellent

KENNY

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Shawn

Stayed 2 nights in Nov 2023
Response from Selassie on Dec 4, 2023
Thanks for the positive feedback. It is always a pleasure to host you.

8/10 Good

Anwar

Liked: Room comfort
It's a. Amazing location and what I love most,it has a shopping center and and a pharmacy within the facility.The need to work on their Cable tv.
Stayed 3 nights in Oct 2023
Response from Selassie on Nov 5, 2023
Hello Anwar,It is a delight to host you anytime you choose us for premium and spectacular service. We are always a click away to give you value for time and comfort.We look forward to seeing you soon.

2/10 Terrible

patrick

I never got to stay there. The hotel was ful so I was moved to another hotel which was not up to my expectation
Stayed 1 night in Oct 2023
Response from Selassie on Nov 5, 2023
Hello Patrick, Due to unforeseen issues we had to make alternative arrangements for you at par with Signature Haven.However, we promise to compensate you on your next visit to our property.We look forward to seeing you again.

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice New Property but needs a better checkin process. Expedia needs to do a better job off vetting the listings they have. The Room I booked wasn’t available and thats starting to be the norm when booking on Expedia. The Hotels are blaming expedia for not updating the listings. Either way the customer is impacted by the both.
Stayed 3 nights in Jun 2023
Response from Selassie on Jul 27, 2023
Hello Mr. Paul,Thanks for the review. We welcome your assessment to make improvements to our services to satisfy all our guests. In regards to the check in process, a procedure is usually followed to authenticate our guests for security reasons before ushering you into the room. So pardon us for that because it is only to ensure security and maximize a fulfilling stay.With regards to your apartment, you were given exactly what you booked. However, you can always select a different apartment type on your next visit.We will like to also issue a disclaimer on blaming Expedia our solid partner on any faults you alleged.Expedia performs terrific service and are a reliable provider in accommodation listings.Thank you.

6/10 Okay

George

Not The Signature as in advert. Different location
Stayed 1 night in Jun 2023
Response from Selassie on Jun 9, 2023
Hello Mr. George,You are sure to receive a seamless check in and most definitely delightful stay on your next visit.