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Encanto Acapulco

5.0 star property
Luxury Acapulco resort in Brisas del Marqués with 2 restaurants
VIP Access

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Encanto Acapulco

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Couples treatment rooms, spa tub, steam room, body treatments
Reception
Panoramic Room, 1 King Bed, Ocean View | View from room
Interior
Reviews
9.0

Wonderful

Popular amenities

  • Pool
  • Hot TubHot TubHot Tub
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Restaurant

Explore the area

Map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887
  • Popular LocationDiana the Huntress10 min drive
  • AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)14 min drive
  • Popular LocationLa Quebrada Cliffs15 min drive
  • Popular LocationPlaya Caletilla43 min drive
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Room options

View all photos for Ocean Suite Bahia

Ocean Suite Bahia | Premium bedding, down comforters, minibar, in-room safe

Ocean Suite Bahia

Highlights

Deck/patio
Private rooftop spa tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Down duvet
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Private Pool, Ocean View

Deluxe Room, 1 Bedroom, Private Pool, Ocean View | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Bedroom, Private Pool, Ocean View

9.8/10 Exceptional

Highlights

Furnished patio
Private pool
Air conditioning
Free cribs/infant beds
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 1071 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Ocean View

Panoramic Room, 1 King Bed, Ocean View | Premium bedding, down comforters, minibar, in-room safe

Panoramic Room, 1 King Bed, Ocean View

10/10 Exceptional

Highlights

Balcony
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 969 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View | Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Ocean View

9.9/10 Exceptional

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
Rainfall showerhead
  • 646 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room, 2 Double Beds, Beach View

Comfort Room, 2 Double Beds, Beach View | Premium bedding, down comforters, minibar, in-room safe

Comfort Room, 2 Double Beds, Beach View

9.3/10 Wonderful

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
Rainfall showerhead
  • 646 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Similar properties

Restaurant
Las Brisas Acapulco
Pool
Spa
Parking included
Free WiFi
8.8 out of 10, Excellent, (1003)
The price is $148
$176 total
includes taxes & fees
Jun 23 - Jun 24
Las Brisas Acapulco

About the neighborhood

Acapulco

Encanto Acapulco is located in Brisas del Marqués, a neighborhood in Acapulco. La Quebrada Cliffs is a notable landmark, and the area's natural beauty can be seen at Condesa Beach and Parque Papagayo. Botanical Gardens of Acapulco and Naval History Museum are also worth visiting. Spend some time exploring the area's activities, including golfing.
Visit our Acapulco travel guideOpens in a new window
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Diana the Huntress - 10 min drive
  • Parque Papagayo - 12 min drive
  • La Quebrada Cliffs - 15 min drive
  • Sinfonia - 16 min drive
  • Playa Caletilla - 43 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 15 min drive

Restaurants

  • Sí Señor Acapulco - 8 min drive
  • Zibu - 4 min drive
  • Playa / Beach - 7 min drive
  • La Huerta - 7 min drive
  • Muna - 4 min drive

About this property

Encanto Acapulco

Luxury boutique resort located in Brisas del Marqués
At Encanto Acapulco, you can look forward to a swim-up bar, a poolside bar, and a free daily manager's reception. Indulge in a hot stone massage, a manicure/pedicure, and a body scrub at Spa Mar Abierto, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. In addition to a terrace and a hair salon, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers, pool umbrellas, and a swim-up bar
  • Free valet parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Babysitting (surcharge), an elevator, and massage treatment rooms
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Encanto Acapulco boast comforts such as 24-hour room service and premium bedding, as well as amenities like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch LCD TVs with streaming services and premium channels
  • Children's slippers, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free covered valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 55 to 500 for adults and USD 28 to 250 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • Restaurante Origen
  • RestauranteTerraza

Things to do

  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Spa tub

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (1,018 square feet of space)
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Beaux Arts architecture
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LCD TV with premium cable channels
  • iPod dock
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 55–500 for adults, and USD 28–250 for children
  • Airport shuttle fee: USD 90 per vehicle (roundtrip, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 11 years old are not allowed in the swimming pool without adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

Frequently asked questions

Does Encanto Acapulco have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Encanto Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Encanto Acapulco?

Valet parking is free at this property.

What time is check-in at Encanto Acapulco?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Encanto Acapulco?

Check-out is at noon.

Does Encanto Acapulco provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 90 per vehicle applies.

Where is Encanto Acapulco located?

Located in Brisas del Marqués, this luxury resort is 0.1 mi (0.1 km) from Capilla Del Atardecer and within 3 mi (5 km) of Chapel of Peace and Playa Pichilingue. Playa Puerto Marqués and Bahia de Puerto Marques are also within 3 mi (5 km).

Reviews

9.0

Wonderful

Rating 10 - Excellent. 329 out of 467 reviews" "
Rating 8 - Good. 87 out of 467 reviews" "
Rating 6 - Okay. 23 out of 467 reviews" "
Rating 4 - Poor. 11 out of 467 reviews" "
Rating 2 - Terrible. 17 out of 467 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Diego

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service is friendly but really slow
Stayed 2 nights in May 2024

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Stayed 3 nights in Apr 2024

2/10 Terrible

Ricardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities
EVITA ESTE HOTEL Y NO ARRUINES TUS VACACIONES. ERA UN BUEM HOTEL.DESGRACIADAMENTE ES UN HOTEL SIN PERSONAL MAL SERVICIO MUCHA HUMEDAD CUARTOS SUCIOS SIN TELEVISOR TE INDICAN QUE TIENEN UNA FALLA. LA GENTE DE RECEPCIÓN GROSERA. SIMPLEMENTE EVITALO
Stayed 1 night in Jul 2023

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience the property has great view and the service is excellent!!
Stayed 2 nights in May 2023

8/10 Good

luciano

Stayed 4 nights in Mar 2023

10/10 Excellent

nathan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
Stayed 5 nights in Feb 2023

10/10 Excellent

Isaac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Acapulco!
Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
Stayed 3 nights in Oct 2022

10/10 Excellent

monica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
Stayed 6 nights in Oct 2022

10/10 Excellent

Andrey, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Lorenzo

Stayed 3 nights in Aug 2022

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Stay
I was hesitant to go to Acapulco with recent crimes. However, to get to Encanto you must pass 3 guard gates. It is also about 30-40 minutes outside “old” Acapulco. Encanto was clean, (for English travelers) everyone spoke English, simple elegance, service was amazing and private. The views are spectacular. Another highlight was the private dinner my husband scheduled for our 30th anniversary. They gave us a private balcony, a custom menu with wine, a private server and candle and roses all around. We really enjoyed having our own patio with an ocean view including a pool. And there is 24/7 room service. There isn’t a concierge, but the front desk staff is helpful. They know the history of Acapulco, the old Hollywood romance and shows and local attractions.
Stayed 1 night in Mar 2022

10/10 Excellent

Jeremy

Stayed 2 nights in Dec 2021

8/10 Good

GABRIEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es sensacional. La atención maravillosa y la comida deliciosa. Vista y diseño bello, aunque a veces poco funcional (esquinas de cama en que fácilmente te lastimas, llaves de lavamanos poco funcionales) . La luz del baño sumamente baja para lograr maquillarse.
Stayed 2 nights in Nov 2021

8/10 Good

Hugo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2021

6/10 Okay

francis

Liked: Cleanliness, staff & service, property conditions & facilities
No hot water but amazing hotel
This is an amazing hotel and it's been many time I go there however this time there was no hot water in our room for 3 days and the only answer we got from the reception was.."we are sorry"... So huge disappointment for this trip. Except the hot water this hotel is amazing!
Stayed 2 nights in Oct 2021

6/10 Okay

ALBERTO

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

2/10 Terrible

Paul

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Fraud, plain and simple.
The manager, Ilyana, would not honor the VIP upgrade. She claimed that there was some sort of error, yet hotels.com confirmed that there was no error. This was a blatant manipulation and everyone should be warned that this hotel clams to support the VIP program but when you check in they say that they do not.
Stayed 2 nights in May 2021

4/10 Poor

Verified traveler

Traveled with partner
Only two restaurants so not many choices. We started off bad with the receptionist! The roooms was nice and the pool was quite!
Stayed 4 nights in Feb 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2021

8/10 Good

Fran S

Stayed 2 nights in Dec 2020

10/10 Excellent

Regina, Mexico City

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El encanto was really amazing. The views were spectacular. It felt like I was on a Greek island or in Italy. It was so peaceful.
Stayed 4 nights in Dec 2020

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020