Villa, 2 Bedrooms, Garden Area (Waterfront, Plunge pool) | Pool | 2 outdoor pools, free cabanas, pool umbrellas
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Reviews of The Ritz-Carlton Abu Dhabi, Grand Canal

5 out of 5
The Ritz-Carlton Abu Dhabi, Grand Canal
Al Maqta Area, Abu Dhabi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 304 out of 439 reviews" "
Rating 8 - Good. 83 out of 439 reviews" "
Rating 6 - Okay. 27 out of 439 reviews" "
Rating 4 - Poor. 11 out of 439 reviews" "
Rating 2 - Terrible. 14 out of 439 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near the Mosque. Quiet and spacious but need to do something with their gym - it was old fashioned
Stayed 1 night in May 2024
Response from Frosina on May 20, 2024
Thank you for taking the time to write a review of your experience here at The Ritz Carlton Abu Dhabi, Grand Canal and we very much appreciate your comments and constructive feedback related to our gym and it is a pleasure to announce that an upgrade of the gym is ongoing at the moment. We look forward to welcoming you back.Kind Regards,Frosina Petrovska Director of Quality

10/10 Excellent

LaShaunna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Outstanding staff! Adhil was phenomenal.
Stayed 1 night in Apr 2024
Response from Frosina on Apr 22, 2024
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon. Best regards, Frosina Petrovska Director of Quality

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frosina on Apr 22, 2024
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon. Best regards, Frosina Petrovska Director of Quality

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Yasmin was wonderful and made sure we had a great vacation. Always smiled and made us feel like VIPs. We will be back!
Stayed 3 nights in Mar 2024
Response from Frosina on Apr 11, 2024
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon. Best regards, Frosina Petrovska Director of Quality

10/10 Excellent

Eitan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super relaxing stay and proffesional staff.
Stayed 2 nights in Feb 2024
Response from Frosina on Mar 15, 2024
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon. Best regards, Frosina PetrovskaDirector of Quality

10/10 Excellent

WARREN

Stayed 1 night in Mar 2024
Response from Frosina on Mar 28, 2024
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon. Best regards, Frosina Petrovska Director of Quality

10/10 Excellent

Uma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing deal!
Stayed 2 nights in Feb 2024
Response from Frosina on Mar 5, 2024
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon. Best regards, Frosina PetrovskaDirector of Quality

10/10 Excellent

SURYAKANT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for just one night to rest and in wind before a busy stay. We comfortably did exactly that and would encourage staying here. We certainly will return for a longer stay.
Stayed 1 night in Feb 2024
Response from Frosina on Mar 2, 2024
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon. Best regards, Frosina Petrovska Director of Quality

10/10 Excellent

Jeremy

Traveled with partner
Great hotel for the Grand Mosque but not a lot more within walking distance. Staff went over and beyond to help with anything. Would have liked a room overlooking the mosque as I had asked for a good room but ours looked over the pool and gardens which was still nice
Stayed 4 nights in Feb 2024
Response from Frosina on Mar 2, 2024
We are truly grateful for your delightful review. Your kind words are greatly appreciated, and we look forward to welcoming you back to the Ritz Carlton Abu Dhabi Grand Canal.Kind regards,Frosina Petrovska Director of Quality

8/10 Good

Neha

Traveled with family
Liked: Staff & service, amenities
The rooms surely need renovations. And more buggies
Stayed 3 nights in Feb 2024
Response from Frosina on Mar 5, 2024
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you we highly appreciate your feedback, and we look forward to welcoming you back very soon. Best regards, Frosina Petrovska Director of Quality

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Frosina on Feb 23, 2024
Thank you for choosing to stay with us at The Ritz-Carlton Abu Dhabi, Grand Canal and for sharing your wonderful rating with us. We very much look forward to welcoming you back.Warmest Regards,Frosina Petrovska Director of Quality

10/10 Excellent

ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Frosina on Feb 19, 2024
Thank you for your excellent rating following your stay with us. It has been a pleasure hosting you.We look forward to welcoming you back.Warmest Regards,Frosina Petrovska Director of Quality

10/10 Excellent

Imad, Redondo Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is outstanding the service is excellent .large outdoor area the swimming pool is perfect . The only thing is the food is overpriced in the Lebanese Resturant
Stayed 3 nights in Feb 2024
Response from Frosina on Feb 19, 2024
We sincerely appreciate your gracious feedback regarding your recent stay at The Ritz Carlton Abu Dhabi Grand Canal. We very much look forward to welcoming you back.Warmest Regards,Frosina Petrovska

10/10 Excellent

Anette

Traveled with group
Fabulous staff
Stayed 6 nights in Feb 2024
Response from Frosina on Feb 19, 2024
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon.Warmest Regards,Froisna Petrovska Director of Quality

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing could possibly compare with our wonderful stay at the Ritz-Carlton, Abu Dhabi. Every detail and experience was so enjoyable, especially the genuine kindness of John, Suresh and Tesa. Thank you so very much!
Stayed 1 night in Feb 2024
Response from Frosina on Feb 4, 2024
Thank you for your delightful review, we are thrilled to hear about your rewarding stay. We are immensely grateful for your recognition of our team members. Our Ladies and Gentlemen look forward to welcoming you back in the near future.Warmest Regards,Frosina Petrovska Director of Quality

10/10 Excellent

Stefania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Frosina on Feb 4, 2024
Thank you for your excellent rating following your stay with us. We sincerely look forward to welcoming you back soon.Warmest Regards,Frosina Petrovska Director of Quality

4/10 Poor

Alsadig

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frosina on Jan 16, 2024
We apologize that your experience didn’t quite match your expectations. We would love to hear more details, so that we can deliver a better experience next time. Warmest Regards,Frosina Petrovska

10/10 Excellent

nick

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and great communal facilities Rooms need updating
Stayed 8 nights in Jan 2024
Response from Frosina on Jan 16, 2024
Your kind words are greatly appreciated, and we look forward to welcoming you back to the Ritz Carlton Abu Dhabi Grand Canal. Warm Regards,Frosina Petrovska

10/10 Excellent

David, Wake Forest

Liked: Staff & service, property conditions & facilities
Beautiful facilities, pool andstaff. Food was spectacular.
Stayed 2 nights in Dec 2023
Response from Frosina Petrovska on Dec 24, 2023
Thank you for choosing to stay with us at The Ritz-Carlton Abu Dhabi, Grand Canal and for sharing your wonderful comments. We are glad to know you had an amazing time with us. We very much look forward to welcoming you back.Warmest regardsFrosina Petrovska Director of Quality

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5 star hotel really enjoyed the stay
Stayed 1 night in Nov 2023
Response from Rakesh Kumar on Nov 15, 2023
Thank you for your kind words and review of The Ritz Carlton Abu Dhabi, Grand Canal. We are delighted to hear that you thoroughly enjoyed your stay and that all aspects of your visit were to your liking. We are eagerly awaiting your next visit and hope that we can replicate your last experience. Best regards, Rakesh KumarFront of the House Manager

6/10 Okay

Suleiman

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rakesh kr on Nov 15, 2023
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon.

10/10 Excellent

Kamakshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful staff. Best choice of restaurants and quality of food compared to other hotels in the area. Would definitely return
Stayed 5 nights in Oct 2023
Response from Rakesh Kumar on Nov 15, 2023
Amazing review! We highly appreciate your kind words regarding your recent stay at The Ritz Carlton Abu Dhabi, Grand Canal, highlighting the fabulous hotel and facilities. We can’t wait to welcome you back!Best regards, Rakesh KumarFront of the House Manager

10/10 Excellent

Shpend

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place, hotel and staff
Stayed 1 night in Oct 2023
Response from Rakesh Kumar on Nov 15, 2023
We are delighted to hear that you enjoyed your stay at our hotel. We do our best to create the right atmosphere and experiences that accentuate the uniqueness of our property for our guests. Your high praise is the best reward for our efforts.Best regards, Rakesh KumarFront of the House Manager

10/10 Excellent

Shruti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional
Stayed 1 night in Oct 2023
Response from Rakesh Kumar on Nov 15, 2023
We are delighted to hear that you enjoyed your stay at our hotel. We do our best to create the right atmosphere and experiences that accentuate the uniqueness of our property for our guests. Your high praise is the best reward for our efforts.Best regards, Rakesh KumarFront of the House Manager

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotel and resort I have seen. Of course meets the reputation of a Ritz Carlton!!!
Stayed 2 nights in Oct 2023
Response from Rakesh Kumar on Nov 15, 2023
We are thrilled that you had an amazing stay with us. Thank you for recommending our hotel to other travelers. I’m sure our Ladies and Gentlemen enjoyed catering to your needs as much as you enjoyed your stay. Best regards, Rakesh KumarFront of the House Manager

10/10 Excellent

MAJED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel is amazing
Stayed 3 nights in Sep 2023
Response from Rakesh on Oct 3, 2023
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon. Best regards, Rakesh KumarFront of the House Manager

6/10 Okay

abdulrahman

Stayed 1 night in Aug 2023
Response from Rakesh on Oct 3, 2023
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon. Best regards, Rakesh KumarFront of the House Manager

10/10 Excellent

Ahmed, aaaaa

Stayed 6 nights in Aug 2023
Response from Rakesh Kumar on Nov 15, 2023
All of our Ladies and Gentlemen at The Ritz Carlton Abu Dhabi, Grand Canal would like to thank you for your comments regarding your stay with us. We are so pleased that you enjoyed our luxurious property and our efficient service. Best regards, Rakesh KumarFront of the House Manager

10/10 Excellent

Navina

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about it. The sheer luxury. The staff make you feel like a VIP. They remember your name and make you feel special. The food was fabulous. The staff go the extra mile with everything. Salman was excellent. The reception staff on the morning of Sunday the 13th went above the call of duty to help us. It is greatly appreciated. The tall kind gentleman was excellent - I forget his name - well done
Stayed 3 nights in Aug 2023
Response from Rakesh on Oct 3, 2023
We’re glad to hear that you enjoyed your stay here with us and very much appreciate that you’ve taken time out of your schedule to post this wonderful review. We hope that upon your next visit to Abu Dhabi, we here at The Ritz Carlton Abu Dhabi, Grand Canal will be your choice of Hotel and hope that we can further exceed your expectations.Best regards, Rakesh KumarFront of the House Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Abu Dhabi
Stayed 3 nights in Aug 2023
Response from Rakesh on Oct 3, 2023
We are delighted to hear that you enjoyed your stay at our hotel. We do our best to create the right atmosphere and experiences that accentuate the uniqueness of our property for our guests. Your high praise is the best reward for our efforts.Best regards, Rakesh KumarFront of the House Manager

8/10 Good

RODERICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Cairo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful space indoors and outdoors. Wonderful staff.
Stayed 10 nights in Jun 2023
Response from RK on Jun 25, 2023
Thank you for your kind words and review of The Ritz Carlton Abu Dhabi, Grand Canal. We are delighted to hear that you thoroughly enjoyed your stay and that all aspects of your visit were to your liking. We are eagerly awaiting your next visit and hope that we can replicate your last experience. Best regards, Rakesh KumarDirector of Quality

6/10 Okay

Majed Abdulaziz

Stayed 3 nights in Jun 2023

10/10 Excellent

Collette A

Liked: Cleanliness, staff & service, property conditions & facilities
I thoroughly enjoyed my stay. The employees I encountered were very pleasant, The bed was plush and extremely comfortable. I chose the Ritz for the close proximity to the Grand Mosque.
Stayed 2 nights in May 2023
Response from RK on Jun 25, 2023
We’re glad to hear that you enjoyed your stay here with us and very much appreciate that you’ve taken time out of your schedule to post this wonderful review. We hope that upon your next visit to Abu Dhabi, we here at The Ritz Carlton Abu Dhabi, Grand Canal will be your choice of Hotel and hope that we can further exceed your expectations.Best regards, Rakesh KumarDirector of Quality

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was incredibly nice and very welcoming. Many thank you to the staff on the front line of the team and at the door entry into the hotel! It’s has truly been a pleasure and a marvelous experience!
Stayed 1 night in May 2023
Response from Rakesh kr on May 18, 2023
We’re glad to hear that you enjoyed your stay here with us and very much appreciate that you’ve taken time out of your schedule to post this wonderful review. We hope that upon your next visit to Abu Dhabi, we here at The Ritz Carlton Abu Dhabi, Grand Canal will be your choice of Hotel and hope that we can further exceed your expectations.Best regards, Rakesh KumarDirector of Quality

10/10 Excellent

alaa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and friendly service
Stayed 1 night in Apr 2023
Response from Rakesh Kumar on May 10, 2023
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon.

2/10 Terrible

KEVIN

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
One of the most disappointing places I have stayed for quite some time. Really expensive for the rather outdated and tired rooms on offer. I cut my losses quite quickly and left after a few hours.
Stayed 1 night in Apr 2023
Response from Rakesh Kumar on Apr 30, 2023
Thank you for taking the time to write a review of your experiences here at The Ritz Carlton Abu Dhabi, Grand Canal and we very much appreciate your comments and constructive feedback.I’m saddened to hear that our services and standards weren’t up to your expectations. We have taken note of your issues and please rest assured that they are been looked at and we’re looking to resolve this issue as soon as possible.

8/10 Good

bahram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At checking in , the hotel changed my room type !!! It was a challenge for me to get the room type I booked back!!!
Stayed 2 nights in Apr 2023
Response from Rakesh Kumar on Apr 30, 2023
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon.

10/10 Excellent

DAVID

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel.
We absolutely love this hotel. Came for a staycay before the Eid holiday. Manager upgraded us to Club Lounge and it is awesome!
Stayed 2 nights in Apr 2023
Response from Rakesh Kumar on Apr 22, 2023
Amazing review! We highly appreciate your kind words regarding your recent stay at The Ritz Carlton Abu Dhabi, Grand Canal, highlighting the fabulous hotel and facilities. We can’t wait to welcome you back!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from RK on Apr 18, 2023
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon.

8/10 Good

Sally-Ann

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel & staff , food excellent too only downside was a wedding for the last 3 days which encroached on our facilities & was extremely loud , sadly we had to complain , but the rest of our holiday was lovely feel was bad organisation by top management .
Stayed 7 nights in Feb 2023
Response from Rakesh on Feb 23, 2023
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon. Best regards, Rakesh KumarDirector of Quality

10/10 Excellent

Aza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Punjab grill was excellent food. The only thing that could have been better was the pool area staff was not on top of it. We had to wait forever for drinks. The doorman Salman was amazing. He remembered our names, provided water for our excursions, and went above and beyond. He was excellent and ill remember his great service to customers.
Stayed 3 nights in Jan 2023
Response from Rakesh on Feb 13, 2023
Thank you for choosing The Ritz Carlton Abu Dhabi, Grand Canal, it was an absolute pleasure to have you and we look forward to welcoming you back very soon. Best regards, Rakesh KumarDirector of Quality

10/10 Excellent

Vince

Response from Rakesh on Mar 8, 2023
We’re glad to hear that you enjoyed your stay here with us and very much appreciate that you’ve taken time out of your schedule to post this wonderful review. We hope that upon your next visit to Abu Dhabi, we here at The Ritz Carlton Abu Dhabi, Grand Canal will be your choice of Hotel and hope that we can further exceed your expectations.Best regards, Rakesh KumarDirector of Quality

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Rakesh on Jan 10, 2023
Thank you for your recent stay and leaving excellent review. Looking forward to welcome you soon.

10/10 Excellent

Aryeh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic - Kosher food option nearby is excellent.
Response from Rakesh on Dec 23, 2022
Thank you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Rakesh on Dec 20, 2022
We are thrilled that you had an amazing stay with us. Thank you for recommending our hotel to other travelers. I’m sure our Ladies and Gentlemen enjoyed catering to your needs as much as you enjoyed your stay. Best regards, Rakesh KumarDirector of Quality

4/10 Poor

Anirudh

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Ritz Carton : Mosquito
Usually the stay is very pleasant however this time i stayed in the venesia villa in Ritz Carlton and there was mosquitos in the room
Stayed 1 night in Dec 2022
Response from Rakesh Kumar on Dec 8, 2022
Thank you for taking the time to write a review of your experiences here at The Ritz Carlton Abu Dhabi, Grand Canal.We sincerely thank you for your constructive feedback and apologize for any inconvenience during your stay with us; this is definitely not our usual practice. We have looked into the issue in detail and have taken necessary measures to ensure the level of service meet the highest standard.

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was outstanding. The service by the doormen and valet staff was exceptional. Special call out to Salman and Devi. They took care of us like we were the only ones there. Also a special call out to Priya at the restaurant who took care of us on a couple of occasions and she was a delight.
Stayed 5 nights in Nov 2022
Response from Rakesh on Nov 28, 2022
Dear Eric,Thank you for your patronage to the The Ritz Carlton Abu Dhabi, Grand Canal, we appreciate your confidence in us, also thank you for mentioning many positive elements about the hotel. Your gracious comments about our Ladies and Gentlemen are highly appreciated. I have shared your comments with the team and they are equally happy to hear that you had a brilliant stay with us. Thank you for sharing your experience with us. Best regards, Rakesh KumarDirector of Quality

8/10 Good

Sam

Stayed 1 night in Nov 2022

2/10 Terrible

Maggie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Canceled my stay never came to the property and the property still charged my card even after speaking with me and canceling my stay due to not being able to make the trip because of my flight.
Stayed 2 nights in Sep 2022
Response from Rakesh on Nov 28, 2022
Thank you for taking the time to write a review of your experiences here at The Ritz Carlton Abu Dhabi, Grand Canal and we very much appreciate your comments and constructive feedback.I’m saddened to hear that our services and standards weren’t up to your expectations. We have taken note of your issues and please rest assured that they are been looked at and we’re looking to resolve this issue as soon as possible.Best regards, Rakesh KumarDirector of Quality