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Reviews of Courtyard by Marriott World Trade Center Abu Dhabi

4 out of 5
Courtyard by Marriott World Trade Center Abu Dhabi
Hamdan Bin Mohammed Street (5th Street), Abu Dhabi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 327 out of 492 reviews" "
Rating 8 - Good. 130 out of 492 reviews" "
Rating 6 - Okay. 23 out of 492 reviews" "
Rating 4 - Poor. 5 out of 492 reviews" "
Rating 2 - Terrible. 7 out of 492 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Faheem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GG on May 10, 2024
Dear Faheem ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

10/10 Excellent

Shameka, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from gg on Apr 8, 2024
Dear Shameka,Thank you for choosing our hotel during your trip to Abu Dhabi and for your feedback.Regards,Gabriela

8/10 Good

Christopher

Area a little run down
Stayed 2 nights in Feb 2024
Response from gg on Mar 6, 2024
Dear Christopher ,Thank you for choosing our hotel during your trip to Abu Dhabi and for your feedback.Regards,Gabriela

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, friendly staff, convenient location
Stayed 2 nights in Feb 2024
Response from GG on Feb 26, 2024
Dear Tiffany ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

10/10 Excellent

Nikhil

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in Feb 2024
Response from GG on Feb 21, 2024
Dear Guest ,Thank you for choosing our hotel during your trip to Abu Dhabi and for your feedback.Regards,Gabriela

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property, nice location
everything was clean and neat upon arrival. bathrooms were spacious, showers can fit 3 individuals, dual rain and hand held shower options. the hotel was attach to the WTC mall, so its convenient to get something to eat in the food court. also, LuLu hypermarket has an extensive selections of items, whether it be food or electronics.
Stayed 5 nights in Jan 2024
Response from GG on Feb 19, 2024
Dear Benny ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

10/10 Excellent

Hiam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience! Will be back!
Stayed 1 night in Feb 2024
Response from gg on Feb 15, 2024
Dear Hiam ,Thank you for choosing our hotel during your trip to Abu Dhabi and for your feedback. We are looking forward to welcoming you back.Regards,Gabriela

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from GG on Feb 13, 2024
Dear Guest ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

10/10 Excellent

Rodolfo

Traveled with family
Perfect Hotel to stay in Abu Dhabi
everything was excellent!!
Stayed 2 nights in Jan 2024
Response from GG on Feb 13, 2024
Dear Mr.Rodolfo ,Thank you for your great feedback and for choosing our hotel during your trip to Abu Dhabi.Regards,Gabriela

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Quick Stay!
I stayed here for 1 night and it was perfect. We ate at the rooftop restaurant for dinner and ate lunch at the cafe attached to the lobby. The cafe was ok. The rooftop restaurant was a fun treat and a nice place to have a drink after a long day of sightseeing. Overall, I was happy with the location and customer service.
At the rooftop restaurant and bar!
Stayed 1 night in Dec 2023
Response from GG on Jan 16, 2024
Dear Laura ,Thank you for choosing our hotel during your trip to Abu Dhabi and for your feedback.Kind Regards,Gabriela

10/10 Excellent

harry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GG on Jan 15, 2024
Dear Guest,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffDesk/ Maid svce/ Valet staff Nice room/ clean hotel/ nearby mall/ shops/ in downtown.
Stayed 5 nights in Jan 2024
Response from GG on Jan 14, 2024
Dear Thomas ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

6/10 Okay

Yasir

Liked: Cleanliness, staff & service, amenities
Great location, clean and quiet, and nice staff. Only issue was not having smart TV in the rooms.
Stayed 8 nights in Dec 2023
Response from GG on Jan 14, 2024
Dear Guest ,Thank you for choosing our hotel during your trip to Abu Dhabi and for your feedback .Regards,Gabriela

8/10 Good

Yunhui

Stayed 3 nights in Dec 2023
Response from GG on Feb 13, 2024
Dear Guest ,Thank you for your feedback and for choosing our hotel during your trip to Abu Dhabi.Regards,Gabriela

8/10 Good

Sharifah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Abu Dhabi
Great location with outstanding amenities around the hotel. In addition, luxury feel room with bath and shower.
Stayed 2 nights in Dec 2023
Response from GG on Dec 27, 2023
Dear Sharifah ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

10/10 Excellent

Solaiman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 7 nights in Dec 2023
Response from GG on Dec 21, 2023
Dear Solaiman ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Kind Regards,Gabriela

10/10 Excellent

sangmyoung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GG on Dec 18, 2023
Dear Guest ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Kind Regards,Gabriela

10/10 Excellent

Karim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the center of Abu-Dhabi. With a walking distance to many shops, restaurants and mall, it is a very good option to discover the city center. The staff is very helpful and nice. The buffet offered by the hotel's restaurant is rich, varied, and of very good quality. The rooms are cozy and very reasonable. I recommend the hotel since I wouldn't hesitate to stay in there again with my family.
Stayed 4 nights in Nov 2023
Response from gg on Nov 12, 2023
Dear Karim ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

8/10 Good

REINA MARIA

Stayed 1 night in Nov 2023
Response from GG on Nov 12, 2023
Dear Reina Maria ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

10/10 Excellent

June

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short business trip combined with shopping !!! Staff very attentive and responsive. My second time here !
Stayed 1 night in Oct 2023
Response from gg on Oct 30, 2023
Dear Guest ,Thank you for coming back to our hotel and for sharing your feedback, we are looking forward to welcoming you back.Regards,Gabriela

2/10 Terrible

Elite

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Response from gg on Oct 8, 2023
Dear Guest ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.We will appreciate additional details related to your stay in order to understand better your experience and feedback and to work on the areas we failed to meet your expectations.Thank you,Gabriela

8/10 Good

Igor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from gg on Oct 3, 2023
Dear Igor ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

10/10 Excellent

Natalee, Orlando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was connected to a mall!
Stayed 1 night in Sep 2023
Response from gg on Oct 3, 2023
Dear Natalee,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your lovely feedback.Regards ,Gabriela

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from GG on Sep 24, 2023
Dear Guest ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

10/10 Excellent

Amenah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Aug 2023
Response from gg on Aug 20, 2023
Dear Guest,Thank you for choosing our hotel and for sharing your feedback.Regards,Gabriela

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything is good, the room space is big enough and the cleanliness is good.
Stayed 1 night in Aug 2023
Response from GG on Aug 15, 2023
Dear Maria ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

10/10 Excellent

Kris

Stayed 12 nights in Jul 2023
Response from GG on Jul 19, 2023
Dear Guest ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

10/10 Excellent

Martin

Stayed 2 nights in Jun 2023
Response from GG on Jul 19, 2023
Dear Martin ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback. Kind Regards,Gabriela

10/10 Excellent

Nabil

Stayed 2 nights in Jun 2023
Response from GG on Jun 6, 2023
Dear Mr.Nabil ,Thank you for choosing our hotel during your trip to Abu Dhabi and for sharing your feedback.Regards,Gabriela

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night stay
Very well placed, good location, clean hotel, kind and helpful staff. Everything went smooth, food was delicious.
Stayed 5 nights in May 2023

10/10 Excellent

Leifur

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GG on May 29, 2023
Dear Leifur ,Thank you for sharing your feedback .Regards ,Gabriela

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- quiet room- lovely facilities
Stayed 1 night in May 2023
Response from GG on May 21, 2023
Dear Guest ,Thank you for sharing your feedback.Regards,Gabriela

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good for that price. Small pool
Stayed 7 nights in May 2023
Response from GG on May 16, 2023
Dear Adam ,Thank you for sharing your feedback, we are looking forward to welcoming you back.Regards,Gabriela

2/10 Terrible

Yassin

Traveled with partner
Disliked: Staff & service
Waiters & waitresses should NOT be wearing jeans at work. I expect better standards of dress at a hotel like this/ Also the tea and coffee was awful. The selection at the breakfast was rather limited to say the least as was the staffing levels generally.
Stayed 13 nights in Apr 2023
Response from GG on May 7, 2023
Dear Yassin ,Thank you for your feedback, we will share it with our F & B team.We regret to know that the uniform of our staff was not up to your likings. Regards,Gabriela

6/10 Okay

Donna, Silver Spring

Traveled with family
Liked: Staff & service
Disliked: Amenities
Was not up to Courtyard standards that Im familiar with. The carpet had a terrible odor.
Stayed 1 night in Apr 2023
Response from GG on May 3, 2023
Dear Donna ,Thank you for sharing your feedback.Regards,Gabriela

10/10 Excellent

Marcelino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Customer Servicr
Stayed 8 nights in Apr 2023
Response from GG on May 3, 2023
Dear Marcelino ,Thank you for sharing your feedback.Regards,Gabriela

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly Good Hotel In Lively Area
After Dubai, this hotel was in an active area, not perfect, but there is a huge mall next door. Lots of shops in the neighborhood, but not a lot of restaurants. Mostly jewelry stores, and service stores, and a few small markets. After exploring, I found more restaurants behind the mall, but initially ate at the shopping center. Concierge was iffy. No English alphabet (Roman) street maps available and knowledge of bus lines is spotty. Often wrong. No metro in Abu Dhabi. I bought a Hafilat card with 50 Dirham ($15) and never used it. Was going to take buses and the shuttle to the airport, but opted for a taxi due to a very early flight to Amman (5:45 am). So, it is wasted unless I come back. After visiting nearby sheik's palace, discovered free Abu Dhabi tour bus that went to the far flung presidential Palace and Grand Mosque, so took that instead. Staffer Romeo, who brought my luggage offered to help fix a zipper that tangled in Dubai due to the bag falling from the Park Regis tiny luggage stand. Very nice. He also knew more about the area than others. Desk clerk Kim and Ahmed were also very nice and helpful. They give 4 bottles of water a day, which was too much, and I gave several back. The restaurant buffet, which I used once was reasonable and good. The shower worked weird. As you turned it on, you waited for warm water, then when finished I turned the knob to shut it off, only to receive a cold shower from a rain stream above. And cold. Should be a different knob.
Stayed 4 nights in Apr 2023
Response from GG on May 1, 2023
Dear Mr.Michael ,Thank you for your feedback and for choosing our hotel during your trip to Abu Dhabi, we will share it with our associates, and we will have the room checked, we apologize for the inconvenience. Kind Regards,Gabriela

10/10 Excellent

Salah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequately located in the heart of Abu Dhabi, connected to a large commercial mall with all shopping and eating facilities. Extremely friendly and pleasant staff.
Stayed 2 nights in Apr 2023
Response from GG on May 1, 2023
Dear Salah ,Thank you for sharing your feedback, we are looking forward to welcoming you back.Regards,Gabriela

10/10 Excellent

Kamila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Apr 2023
Response from GABRIELA on Apr 26, 2023
Dear Kamila,Thank you for sharing your feedback, we are looking forward to welcoming you back.Regards,Gabriela

10/10 Excellent

Petko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, hotel is connected to the mall, very close to the beach. Breakfast was very good, great service! They accommodated late check-out as well. The pool was very nice, spotless!
Stayed 2 nights in Apr 2023
Response from GABRIELA on Apr 13, 2023
Dear Petko ,Thank you for sharing your feedback .We are pleased to know that you have enjoyed your stay with us.Regards,Gabriela

10/10 Excellent

Karen

Stayed 7 nights in Mar 2023
Response from GG on May 1, 2023
Dear Karen ,Thank you for your feedback.Regards,Gabriela

10/10 Excellent

Betsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Convenient location to mall and Corniche.
Stayed 1 night in Mar 2023
Response from GG on Mar 19, 2023
Dear Betsey ,Thank you for sharing your feedback, we are pleased to know that you had a nice stay with us.Regards,Gabriela

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from GG on Mar 19, 2023
Dear Guest ,Thank you for sharing your feedback.Regards,Gabriela

6/10 Okay

Nick

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but check in poor check in
First impression is check-in. This was poor. It took ages and with 3 separate rooms and 2 clerks, one of them was really really slow. Not what you need after a long day and at 21.30 at night. Without asking full payment was taken up front. by the really slow clerk. Passports were given but not correctly returned and so on... Other than that great hotel although I do wish they would make the floor numbers more obvious when the elevator doors open at each floor. Pretty much everybody who used them was confused I and others were always getting out at the wrong floors.
Stayed 2 nights in Mar 2023
Response from GG on Mar 19, 2023
Dear Guest,Thank you for sharing your experience, we will look into the details you've mentioned.Please accept our apology for the inconvenience.Regards,Gabriela

10/10 Excellent

Yigal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the buck
The hotel was surprisingly excellent. It is not the most fancy hotel you could find. It is quite a classy old-school type of hotel, but it has a great return on the money spent. The rooms are spacious and clean, the beds are comfortable and great to sleep on, and the service is remarkable - every request was answered with a smile and it seems that the staff is eager to please the customers. The breakfast is moderate and not very diversified, but it is something that is common also in other hotels in Abu Dhabi, so it stands in line with other breakfasts of other hotels. The hotel is located adjacently to a mall, which is quite comfort for fast shopping or if you are in need of a quick meal.
Stayed 4 nights in Mar 2023
Response from GG on Mar 9, 2023
Dear Guest ,Thank you for sharing your feedback, we are pleased to know that you had a nice stay in our hotel.We are looking forward to welcoming you back.Regards,Gabriela

10/10 Excellent

Ajith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent : Location, Breakfast
Stayed 8 nights in Feb 2023
Response from GG on Mar 9, 2023
Dear Guest ,Thank you for your feedback, we are looking forward to welcoming you back .Regards ,Gabriela

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff very helpful
Stayed 11 nights in Feb 2023
Response from Ahmed on Feb 26, 2023
Thank you for choosing us , your feed back is highly appreciated.

2/10 Terrible

Francis

Liked: Cleanliness
the asset and location are fine - rthe service dreadful! Impossible to arrange transport via the front desk. Sent me to a restaurant that had closed a year ago. Unable to add agreed charges to the bill etc etc. One to avoid I am afraid - but the room and the location are fine
Stayed 3 nights in Feb 2023
Response from MS on Feb 24, 2023
Dear Francis,Thank you for the feedback and it was one of the incident which happen during your stay. Our Front Desk Manager meet you during the check out and we will work on the feedback given. Thanks

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice love that it opens up in the mall
Stayed 2 nights in Feb 2023
Response from MS on Feb 24, 2023
Thanks for the feedback

10/10 Excellent

Bhushan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from gg on Feb 19, 2023
Dear Bhushan ,Thank you for your feedback, we are looking forward to welcoming you back.Regards ,Gabriela