6/10 一般
Kaitlyn，Dawson Creek
与配偶出行
2024年05月31日
满意：清洁度
不满意：住宿条件和设施
This will be one of the most honest reviews you will get! First the Pros!
Pros: The location of this resort is beautiful! The main pool is right on the beach and the ocean view is stunning. I loved the jungle atmosphere of the resort and contrary to other reviews, it's not a "dark" resort - who wants a wide open, no shade resort? Not us! The trees and foliage made this resort stunning. Staff for the most part was very friendly and inviting.
Cons:
1. A/C - the Air Conditioning we realized after a few nights was not coming down. We were in villa 18. Avoid this villa if you can. The ice machine did not work in it either so we had to go to a different villa to fill our ice and fill our sink with ice because our fridge also wasn't cold enough and we were tired of drinking luke warm bottled water. We went May 21-27 so we knew it was going to be hot and just chalked the lack of A/C up to it being too hot to keep up but we rented a vehicle and went into town and their stores were nice and cold so the hot weather was no longer an excuse. We went and complained about the A/C and were told someone would be there right away to look at it. Long story short, no one came. During the period of 2 hours that we waited for something, we looked through the bad reviews which we should have done prior to our trip but we wanted to have a non-biased trip and it had good reviews overall. Almost all the bad reviews were because of the A/C. Fix it guys! Will not be back until A/C is fixed.
Kaitlyn
2024 年 5 月入住 6 晚