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Moon Palace Cancún - All Inclusive

4.5 star property
Ocean-view property with a nightclub, near Moon Palace Golf Club
VIP Access

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Moon Palace Cancún - All Inclusive

Aerial view
Children's area
Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk
16 restaurants, breakfast, dinner served; Asian cuisine
Reception
Reviews
8.0

Very good

Popular amenities

  • Pool
  • All inclusive
  • BarBarBar
  • SpaSpaSpa
  • Room serviceRoom serviceRoom service
  • Parking includedParking includedParking included

Explore the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Popular LocationXoximilco9 min walk
  • Popular LocationMoon Palace Golf Club4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)8 min drive
  • Popular LocationRiviera Cancun Golf Resort14 min drive
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Room options

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed | Premium bedding, minibar, in-room safe, desk

Superior Honeymoon Suite - King Size Bed

7.5/10 Good

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Smart TV
Pillow menu
Renovated in 2020
Premium bedding
  • 484 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, minibar, in-room safe, desk

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Smart TV
Pillow menu
Renovated in 2020
  • 969 sq ft
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Smart TV
Renovated in 2020
Blackout drapes/curtains
Premium bedding
  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed | Premium bedding, minibar, in-room safe, desk

Superior Governor One Bedroom Suite Ocean View - King Size Bed

7.5/10 Good

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Smart TV
Pillow menu
  • 969 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk

Superior Junior Suite Golf Course - Kids & Teens Free

8.4/10 Very Good

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Smart TV
Renovated in 2020
Premium bedding
  • 411 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Smart TV
Pillow menu
Renovated in 2020
Premium bedding
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk

Superior Deluxe Garden View - Kids & Teens Free

7.4/10 Good

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Smart TV
Renovated in 2020
Blackout drapes/curtains
Premium bedding
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk

Superior Family Suite Garden View - Kids & Teens Free

8.6/10 Very Good

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Blackout drapes/curtains
  • 969 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Smart TV
Pillow menu
Renovated in 2020
  • 969 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

9 outdoor pools, pool umbrellas, sun loungers
Moon Palace The Grand Cancun - All-inclusive
On private beach
Pool
Breakfast included
All inclusive
8.4 out of 10, Very Good, (1101)
The price is $733
$891 total
includes taxes & fees
Jun 2 - Jun 3
Moon Palace The Grand Cancun - All-inclusive

About the neighborhood

Cancun

Moon Palace Cancún - All Inclusive is located on the beach and in an area with good airport proximity. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Puerto Morelos Beach. El Rey Ruins and Iberostar Cancun Golf Course are two other places to visit that come recommended. Jet skiing, scuba diving, and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Xoximilco - 9 min walk
  • El Tinto Golf Course - 2 min drive
  • Moon Palace Golf Club - 4 min drive
  • Riviera Cancun Golf Resort - 14 min drive
  • Iberostar Cancun Golf Course - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • Grand Lobby Bar - 6 min drive
  • Sky Bar - 8 min drive
  • Lobby Bar - 8 min drive
  • Cusco - 9 min drive
  • Grand Central Buffet - 8 min drive

About this property

Moon Palace Cancún - All Inclusive

Luxury all-inclusive property refurbished in 2020 and located near Moon Palace Golf Club
Located close to Riviera Cancun Golf Resort, Moon Palace Cancún - All Inclusive provides 27 holes of golf, a marina, and a nightclub. This property is a great place to bask in the sun with a white sand beach, sun loungers, and windsurfing. Treat yourself to a facial, reflexology, or a body scrub at the onsite spa. At the 16 on-site restaurants, enjoy breakfast, dinner, and Asian cuisine. The gym offers Pilates classes and fitness classes; other things to do include beach volleyball, kayaking, and basketball. In addition to an airport shuttle and 9 swim-up bars, guests can connect to free in-room WiFi.
Other perks include:
  • 7 outdoor pools and a children's pool, with a waterslide, 9 swim-up bars, and sun loungers
  • Free self parking and valet parking
  • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a free beach club on site
  • Babysitting (surcharge), ATM/banking services, and tour/ticket assistance
  • Guest reviews say great things about the family-friendly amenities
Room features
All 2036 rooms include comforts such as private indoor spa tubs and 24-hour room service, as well as thoughtful touches like premium bedding and laptop-compatible safes. Guests reviews say good things about the clean rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Free toiletries and hair dryers
  • 55-inch Smart TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27 holes of golf
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - January 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels

Entertainment

  • 55-inch Smart TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Moon Palace Cancún - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace Cancún - All Inclusive?

As of Jun 1, 2024, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on Jun 2, 2024 start from $488.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace Cancún - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace Cancún - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Cancún - All Inclusive?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Moon Palace Cancún - All Inclusive?

Check-out is at noon.

Does Moon Palace Cancún - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace Cancún - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, mini golf, soccer, and more.

Where is Moon Palace Cancún - All Inclusive located?

This Cancun property is on the beach, 1.9 mi (3 km) from Moon Palace Golf Club, and within 12 mi (20 km) of Riviera Cancun Golf Resort and Delfines Beach. El Rey Ruins and Iberostar Cancun Golf Course are also within 12 mi (20 km).

Reviews

8.0

Very Good

Rating 10 - Excellent. 1272 out of 2404 reviews" "
Rating 8 - Good. 462 out of 2404 reviews" "
Rating 6 - Okay. 279 out of 2404 reviews" "
Rating 4 - Poor. 177 out of 2404 reviews" "
Rating 2 - Terrible. 214 out of 2404 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jung Won

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They cannot control noisy and asked same thing over 3 times.
Stayed 4 nights in May 2024

6/10 Okay

Niraj

Traveled with family and small children
1. **Momo Teppanyaki** - **Service:** Horrible. The staff was inattentive and unfriendly. - **Food:** Disappointing. The California roll did not meet the standards expected of a sushi restaurant. 2. **Arrecifes Brazilian Steak House** - **Ambiance:** Great. The atmosphere was inviting and well-designed. - **Food and Service:** Very poor. We waited 30 minutes to be served meats and had to repeatedly ask the host for food. The delay and lack of attention were unacceptable. 3. **Sunrise Property** - **Maintenance:** Average. The overall upkeep was just okay. - **Rooms:** Unpleasant. The rooms had a bad smell, which significantly affected the stay. 4. **Agara Indian Restaurant** - **Service:** Excellent. The staff was attentive and courteous. - **Overall Property:** Good, but there is room for improvement to enhance the overall experience.
Stayed 4 nights in May 2024

8/10 Good

Yudith

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Sunrise Moon Palace May12-17..had a great experience, kids had plenty to do we travelled with a toddler, a 10 and a 11 year old..arcade, pool with slides and activities..food was great at the theme restaurants we tried Brazilian, Mexican, Italian and Japanese…the regular buffet was not great that’s my only complaint..drinks and pool side food was excellent as well..service is impeccable, everyone is friendly and attentive specially the Dancing Chef Ernesto with his contagious music and delicious ice creams..
Stayed 4 nights in May 2024

10/10 Excellent

Abir Hage

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time with the family, huge resort many things to do very clean and safe
Stayed 4 nights in May 2024

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oscar the best he take care of my family make us feel like home recommended when you go to the sunrise ask for Oscar
Stayed 4 nights in May 2024

10/10 Excellent

Pinal

Stayed 4 nights in May 2024

2/10 Terrible

Ashley Khan

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Poor customer service, food allergies were ignored, room had a horrible wet smell including linens. Beach was not as advertised. Food was mediocre. It’s not a resort I intend on visiting or recommending in the future
Stayed 4 nights in May 2024

10/10 Excellent

PUNEET

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 3 nights in Mar 2024

10/10 Excellent

arleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful, clean and great pools. Food was not the best with the exception of Pepe’s pizza which was great. Pool entertainment was very fun and engaging it was our favorite place to be. All staff on the property was kind and friendly.
Stayed 3 nights in May 2024

8/10 Good

Jeff Fawn

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this has nothing to do with Moon Palace but when the plane landed it was 3 hours to get through customs, wait for luggage and get transportation
Stayed 6 nights in May 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5